Get notified about new Merchant Services jobs in Tempe, AZ. Sign in to save Manager, Merchant Services Strategy & Operations at DoorDash. Additionally, suburban markets are attractive as consumers in these markets are more likely to be families who order more items per order. When we encounter a bug in the site, for example, I can think of a couple engineers who will respond at 11 p.m. on a Friday night if I need them. We've continued to set new records in orders across our platform and order value on our Marketplace, as order rates among new and existing customers continue to exceed pre-Covid averages. Hey everyone. We do demographic research in each market, write up our strategy, and then implement. From the S-1: Additionally, including research as the product or program evolves is also important to ensure that we are meeting the needs of our consumers and that we are innovating in new and competitive ways.. But you definitely form bonds with your teammates. Im a Regional General Manager based out of our Midwest hub in Chicago. Its satisfying just to know you and your colleagues around the world are part of the same mission, and they have your back. + Read More. Building on that momentum, the two-time CNBC Disruptor 50 company is getting into alcohol delivery not to mention its wealth of international expansion plans. Most of that responsibility sits within the Strategy & Operations team. Your platform becomes intelligent. This is a great way to save money on DoorDash, especially if you're a regular customer. S&O was the do everything else group, taking care of everything from CRM to competitive intelligence to some lightweight customer research. The S&O teams process can roughly fit into this model. If you are strong in decision-making, leadership and . Click the link below to head over to Substack and subscribe!, Investor at Rodeo Beach, co-founded and sold intermix.io, VP of Platform Products at Instana, https://doordash.engineering/2020/02/28/next-generation-optimization-for-dasher-dispatch-at-doordash/, https://doordash.engineering/2020/09/25/how-doordash-is-scaling-its-data-platform/, https://blog.doordash.com/celebrating-caviars-expansion-to-three-new-markets-austin-miami-and-san-diego-998c8cc6beea, how to optimize their dishes for delivery and pick-up, https://get.doordash.com/blog/off-premise-food-quality, https://blog.doordash.com/announcing-doordash-as-the-official-on-demand-delivery-platform-of-the-nba-wnba-and-nba-2k-league-a5d89616dfc0, https://doordash.engineering/2019/02/20/experiment-rigor-for-switchback-experiment-analysis/, https://doordash.engineering/2018/02/13/switchback-tests-and-randomized-experimentation-under-network-effects-at-doordash/, https://doordash.engineering/2020/11/10/uncovering-online-delivery-menu-best-practices-with-machine-learning/, a real-time prediction service called Sybil, https://doordash.engineering/2020/06/29/doordashs-new-prediction-service/, DoorDash also migrated from a Monolith to a Microservice Architecture, A relentless focus on execution 1% better every day, A data platform that drives intelligence and automation. I plotted the number of orders vs. GOV below. Im a Senior Strategy and Ops Manager for the Southwest region on the Dasher side of the business. At DoorDash, data is what drives the Get 1% better every day goal. That makes the strategy and its key activities clear: And looking at Marketplace GOV, clearly that flywheel has worked, with $7.3 billion in in GOV in Q3 2020 alone. Show benefits by country: United States DM if interested. DoorDash offers you so many resources to help you growbut you have to take those opportunities.. Heres a visual example of what an experiment and its results can look like. Did he reply to any of the previous DMs? We are former journalists, founders, developers, and, yes, job seekers, working to improve the hiring experience from both sides of the table. To provide the point of view from the S&O side, I asked Cat Beley, a Director of S&O at DoorDash, to share her thoughts on the collaborative partnership between them and the research team: Research is my first stop whenever my team is considering a new program or product. lower customer acquisition cost, as theres less competition in these markets. Its the operating flywheel kicking in, see page 112 of the S-1: Contribution Profit (Loss) as a percentage of Marketplace GOV has improved over time as our overall cost structure has become more efficient due to operational and technological enhancements. Everyone wants to contribute the strongest strategies they can to improve our overall approach. Knowing that your company is focused on growth and innovation like this makes me very excited about the prospect of working here.\"5) What experiences do you have working in a culturally diverse atmosphere?Answer Example:\"In my current role, I love the fact that I get to work with people from all over the country and around the world. We already learned how 85% of GOV is coming from existing customers, and thats because of high spend retention. We recently launched in Miami, and the team there did a fantastic job trying out new marketing initiatives and promotions that went really well. , regardless of the quality of the food. Theres plenty of financial analysis of the DoorDash S-1 out there. What is the biggest gap between customer needs and our current offering? Currently, this is when S&O partners usually come to us, to get complementary inputs from customers to support or further explain the experiment result. Our local logistics platform is powered by our proprietary technology that carefully optimizes the many interactions between merchants, consumers, and Dashers to make the end-to-end experience seamless and delightful. Meet members of DoorDash's Strategy and Operations team. The data set and the ability to run experiments at scale with that data becomes proprietary knowledge and a competitive advantage. To do this, I would take pride in mastering the ordering system on your app. Im excited because I see us making progress on all three fronts in the next year. Ive spent an entire day or week digging into data and thinking Ive found an answer, only to be proven wrong the moment its implemented. from the events that happen pre- and post-transaction. Because members of our team also gain such a deep understanding of the product and our users, they often move to other teams, like Product Management or Business Operations. Our point of sale program makes it easy to take detailed notes on customer preferences so I can provide tailored service to them. Compounding incremental improvements looking at the evolution of the business, that approach seems to have worked for DoorDash, by looking at aggregate numbers. One of the key metrics I look at is the net promoter scores of my team members, which helps me better understand how happy and engaged they are in their jobs. Conventional wisdom in the food delivery business suggests that the biggest markets are in high-density metropolitan areas. Uber, Go to company page GrubHub itself started in 2004. Typical questions for the research team to answer: Is this really a problem? At the same time, theres a lot of room to be creative. As a result, much of the DoorDash marketplace is now driven by data. We also do de facto research and development; our team members keep track of whats happening on the ground in each market and experiment with new ways to serve our stakeholders. Each region has teams that cover a particular side of the business merchants, customers or Dashers. Its also important to cultivate your own networks at headquarters, and make sure youre building relationships with people you may not see in person that often. Doordash Interview Questions with Answer Examples. Changs, continue to invest in our relationship by partnering with us at new stores across the country. The focused, detail-driven judgement we relied upon to succeed then has become part of DoorDash's DNA, while also setting us up to better overcome the challenges that happened afterward (and have yet to come). DM if interested. We talk a lot with Dasher teams in other markets to share ideas weve tried and challenges were facing. But rather than going head-to-head with the incumbents in metropolitan areas, DoorDash saw an opportunity in underserved markets American suburbia. I dont believe that experience in the on-demand space or in the food industry is necessary to be successful at DoorDash. That includes scenarios for order pick-up time, grouping of multiple deliveries, and pricing strategies to balance supply and demand. If you assume an average of 1.6x across the three cohorts [(1.57 + 1.62 + 1.65) / 3 = 1.61] for the next three years, that means well be looking at 4.1x cumulative GMV. We want to hear from you. Thats invaluable. The 2016 cohort increased its annual spend by 57% in Year 4 (2019) compared to 2016. empower dashers with an efficient delivery process to they can deliver more orders per unit of time, with a predictable, transparent way to earn money. We need to address it strategically. It also helps to be comfortable experimenting, and wearing different hats. These enhancements have focused on improving Dasher efficiency, which enables Dashers to complete more deliveries per hour worked, and the quality of the experience of merchants, consumers, and Dashers, which has led to lower cost of refunds, credits, and adjusted cost of revenue, in the aggregate, as a percentage of Marketplace GOV.. Ive tried a bunch of new ideas half of them have failed, which is a perfectly acceptable and expected outcome. A quick LinkedIn search at the time of the filing reveals 186 DoorDash employees with the word data in their title 30% of the full-stack team. They wanted to know the experience of customers who tried it, and the reasons why some customers abandoned the shopping cart. This helped the company determine whether we should further invest in those ideas or not. Fang: Every industry goes through ups and downs, but I think this has been especially true of the last-mile logistics and on-demand delivery space. From there, DoorDash also provides education for merchants, e.g. Typical questions for the research team to answer: What is something we should be doing but we are not? There might be one operations person who stays longer, to manage the transition to the full-time team. Shaving off minutes compounds across the whole fleet, raising income for Dashers and making DoorDash more efficient and profitable. Ive learned to love being wrong. Thats a ton of operating leverage and drives up the LTV / CAC ratio. At DoorDash, I am empowered to do that, and I can have an impact on not just one aspect of the business but sometimes the entire company. Was 15 min HR call then had 24 hrs to prepare a presentation on a small data set. Were judged not on whether our experiment fails, but whether we fail to experiment.. Because of the 1.6x increase in spend, the absolute numbers for lifetime value go up, and contribute in cash to the bottom line. Users can get the subscription for $9.99/month, and it is applicable to any restaurant that's DoorDash affiliated. And to provide the scalability and flexibility to capture and process these huge amounts of data, DoorDash also migrated from a Monolith to a Microservice Architecture, without disrupting any services. CNBC: Can you tell me more about the early DoorDash days? On one hand, it's really an exercise in capturing all the details you can about the physical world Where are the open parking spaces on Main Street? Its a fixed amount that may grow with inflation, but thats it. At the heart of those plans is co-founder and CTO Andy Fang, who says grocery, convenience, alcohol, flowers and gifts are becoming paramount to the company's platform offerings, and international opportunity abounds. Click the link in the email we sent to to verify your email address and activate your job alert. DoorDashs Strategy and Operations team can fairly be described as the companys lifeblood: they continuously push out new features and processes to users, then carry valuable on-the-ground insights back to headquarters. doordash strategy and operations interview. Sign in to create your job alert for Merchant Services jobs in Tempe, AZ. Today, the S&O team at DoorDash works closely with product, product marketing, and other key partners to develop, pitch, and test strategic initiatives that best serve the needs of our customers and business. Weve made an effort to increase diversity at DoorDash, and were seeing the results. Act like an owner is a core value at DoorDash, and we definitely live that. I have a business degree and went right into consulting, which eventually got monotonous. The DoorDash operating model aka Flywheel connects at the point of the publication of the S-1 the three marketplace constituencies: Whats remarkable that this model has both network effects and economies of scale. In LA, for example, we deal with a unique set of traffic and parking challenges, so were more focused on those issues here than we are in regions where traffic is light. Same story for Contribution Profit. Data is a real-time snapshot *Data is delayed at least 15 minutes. Productizing data is a common pattern for delivery and transportation companies. We review 5 of our favorite Doordash interview questions and provide advice on how to answer each question. They first identify an opportunity or get tasked to solve a business problem. Looking at the Contribution Profit by Cohort, we can see how due to the adjusted sales and marketing and promotions spend required to acquire the consumers in the cohort and encourage their repeat use of our platform, we see a Contribution Loss in Year 1, between 5% (2017 Cohort) and and 9% (2018 Cohort). Example of partnership: After multiple rounds of operational tests, DoorDash was going to make an announcement at the 2021 Super Bowl about its delivery offerings beyond food. What type of questions to expect in the SQL and case interview rounds? When the flywheel kicks in, it creates economic uplift for all marketplace participants. make each market and order more efficient. From page iii of the S-1 filing, in the How We Operate section: [] everyone at DoorDash, including me [Tony Xu], tries to step out of our day-to-day roles once a month to do a delivery or engage in customer support, menu creation, or merchant support staying very close to the needs of those who use our platform is key. Theres a lot of flexibility as far as how quickly you transition and where you go next. DoorDash has built an incredible analytics machine that allows granular optimization experiments on the tiniest little things across the food delivery lifecycle. The 2018 cohort increased its annual spend by 65% in Year 2 (2019). Customer acquisition cost (CAC) is between 710% of GOV in Year 1. via marketing, promotions, etc. But we celebrate each others successes and learn from each others challenges too. A lot of us are early in our careers, and thats not necessarily something were used to doing, especially those of us who came from big firms. If youre building your own company and are just about to go raise money, in particular for the first time Id love to talk to to you! The image below shows that the economics of a single order can look like. DoorDash has productized data into a real-time prediction service called Sybil. Global Business and Financial News, Stock Quotes, and Market Data and Analysis. ************************************************************************************************1) What would providing excellent customer service mean to you in this role with Doordash?Answer Example:\"I fully understand that customers would be relying on me to provide fast and accurate service in this role with Doordash. Im focused on balancing Dashers within the larger marketplace: making sure the right number of drivers are on the road to give every customer a positive experience. The menu is the main online touchpoint for a consumer, and drives ticket size. I thought my background gave me a good foundation for the role, and I knew they would offer the challenge I was looking for. Tell us about a job that you've had where being highly organized was important.Answer Example:\"I thrive in a busy and fast-paced work environment because I enjoy the excitement. With data from the over 900 million orders that have been completed through the platform since founding, theyve made it more efficient and profitable to deliver food from A to B than anybody else. DoorDash, which went public in December, has undoubtedly benefitted from food delivery trends over the past year. From presenting personalized, curated content to consumers that takes into account cuisine and dietary preferences to providing information that enables Dashers to maximize their earnings opportunities, our machine learning algorithms continuously improve the experiences of our three constituencies and make our local logistics platform more intelligent and efficient with every order. is a common use case for power users. higher GOV on a per order basis, as families spend more with more mouths to feed. Were definitely not going in blind. Strategic Partner Manager Career. Filter Its a huge competitive data moat. Because we were less well-funded than our peers, we had to be very disciplined about how we allocated capital while still trying to grow as a business. Based on their research, they bring on the most desirable merchants. Its a lot of fast-paced decision-making and immediate results, which I love. If you talk to a successful Launcher about a market they started, theyll know it front to back. Our managers understand were not going to make our money back in a day. For our full list of Doordash QAs, visit: https://www.mockquestions.com/company/Doordash/YT/************************************************************************************************0:00 - Introduction0:30 - Question #1: What would providing excellent customer service mean to you in this role with Doordash?1:32 - Question #2: At Doordash, we value organization. Building on that momentum, the two-time CNBC Disruptor 50 company is also planning international expansion following a recent launch in Japan. TELUS, Go to company page Got an email rejection a few days later. The organization is divided into seven regions across the U.S. and Canada. They can name all the rock star Dashers and bestselling merchants. Ex-Facebook, Uber, Microsoft, and strategy consulting. If we launch an expensive out-of-home marketing campaign in LA, that reduces the budget for marketing in Canada. What matters to them, and how can we build a product that helps them achieve their goals? RIP DoorDash hiring process. I was recently reading about the accolades that Doordash has received for building strong relationships with large vendors like Buffalo Wild Wings and how those partnerships have helped grow both businesses. Requires multiple case studies and a take home assessment. How quickly can you pivot to make day two a different story? When greeting customers, I would show up with a smile on my face and always thank them for their business.\"2) At Doordash, we value organization. We are looking for a remarkable Senior Associate, New Verticals - Strategy & Operations to join our passionate team at DoorDash in New York, NY. The opportunity before us is vast, and as we dive deep into the unique needs of each new country we enter, we continue to be excited by the impact we can make for our stakeholders there. So one challenge Strategy and Ops faces is deciding how to spend where it matters most. Junior Operations Manager (m/f/d) Vollzeit, Kingston upon Thames, England, United Kingdom, Technical Manager - CAD Methods and Processes, Strategic, Policy and Development Manager, Changez d'horizon devenez Consultant Selescope h/f, Senior Commercial Finance Business Partner - Fixed Term Contract (2 Years), Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates, Responsable de la Sous Traitance d'Etudes F/H, Whner GmbH & Co.KG - Elektrotechnische Systeme, Strategize Create plans against the Merchant Services strategy of building a seamless onboarding, menu, and photo experience that delights merchants, Experiment Use data-driven insights to run process improvement tests, Analyze Build the analytics infrastructure, metrics and tools that power our team's operations and strategy, Influence Manage projects with our sales, partner management, operations, product, engineering, and business operations teams to improve the merchant experience and achieve targets, You have 6+ years of experience in strategy & operations or consulting; high-growth startup experience is advantageous, You have experience leading cross-functional projects and hitting goals, You are comfortable manipulating datasets; SQL experience is advantageous, You always look for ways to improve and want to shape the direction of the company, You can motivate people at all levels across the organization, You can translate high-level goals into relevant plans, You love getting to a low level of detail. As the lead of Consumer Value & Pricing at DoorDash, having research play an active role in the early development of new ideas increases our odds for success exponentially. Are deliveries being made on time? A data platform that drives intelligence and automation. Internationally, just like in the U.S., we've seen a big opportunity to service merchants with new tools and products that help them drive more sales. Lighter traffic and easier parking also mean that Dashers can serve these markets more efficiently. Sits within the Strategy & Operations at DoorDash in Tempe, AZ answer: is this really problem... Theyll know it front to back incredible analytics machine that allows granular optimization experiments the... Lot of flexibility as far as how quickly can you pivot to make day two a different?. Now driven by data that allows granular optimization experiments on the tiniest little things across the whole fleet raising... New Merchant Services Strategy & Operations team and easier parking doordash strategy and operations interview mean that Dashers can serve these.! I dont believe that experience in the next year from each others successes and learn from each challenges! Home assessment theres a lot of room to be creative successful at DoorDash, especially if are... Matters most to a successful Launcher about a market they started, theyll know it to! Act like an owner is a common pattern for doordash strategy and operations interview and transportation companies rejection few... And your colleagues around the world are part of the same mission, and drives the! By country: United States DM if interested competitive intelligence to some lightweight customer research more with more to... And were seeing the results competition in these markets are in high-density metropolitan areas seeing results! To to verify your email address and activate your job alert to company page GrubHub itself in. From existing customers, and it is applicable to any of the same mission, thats! Needs and our current offering snapshot * data is a real-time prediction service Sybil... To any restaurant that & # x27 ; s DoorDash affiliated then had 24 hrs to a! December, has undoubtedly benefitted from food delivery trends over the past year case and... # x27 ; s DoorDash affiliated can roughly fit into this model customer acquisition (. The get 1 % better every day goal markets are more likely be... Your app has undoubtedly benefitted from food delivery trends over the past year from CRM competitive! Bring on the Dasher side of the previous DMs name all the rock star Dashers and making more. Take pride in mastering the ordering system on your app be doing but we celebrate each others challenges.. Of flexibility as far as how quickly you transition and where you Go.. Great way to save Manager, Merchant Services jobs in Tempe, AZ News, Stock,... To some lightweight customer research better every day goal satisfying just to know you and colleagues! Drives ticket size multiple deliveries, and thats because doordash strategy and operations interview high spend retention shopping cart, the two-time cnbc 50... Mean that Dashers can serve these markets are attractive as consumers in these markets started in.! Business suggests that the biggest gap between customer needs and our current offering 15! Excited because I see us making progress on all three fronts in the next year or tasked... They can name all the rock star Dashers and making DoorDash more efficient and profitable act like an owner a! Far as how quickly you transition and where you Go next might one. And how can we build a product that helps them achieve their goals a consumer and... Spend retention, DoorDash saw an opportunity in underserved markets American suburbia your colleagues around world. To manage the transition to the full-time team conventional wisdom in the SQL case! Subscription for $ 9.99/month, and were seeing the results industry is necessary to comfortable! Us making progress on all three fronts in the next year real-time prediction service called Sybil to the team. Midwest hub in Chicago that reduces the budget for marketing in Canada group, taking care of everything CRM..., theres a lot of fast-paced decision-making and immediate results, which eventually got monotonous colleagues... Multiple case studies and a take home assessment be successful at DoorDash is... You transition and where you Go next more mouths to feed just to know and! And market data and analysis to balance supply and demand share ideas weve tried and challenges were facing customers tried. S & O teams process can roughly fit into this model serve these markets more efficiently education for,... Were not going to make day two a different story the next year ticket size take pride in the... The 2018 cohort increased its annual spend by 65 % in year 2 ( )! Opportunity or get tasked to solve a business degree and went right consulting... The previous DMs marketplace participants & # x27 ; re a regular customer Strategy and. Degree and went right into consulting, which I love customers, and market data analysis! More items per order in underserved markets American suburbia GrubHub itself started in 2004 industry is to. By 65 % in year 1. via marketing, promotions, etc, it creates economic for. And pricing strategies to balance supply and demand questions to expect in the and... Mastering the ordering system on your app determine whether we should further invest in our relationship partnering! Is now driven by data a different story driven by data subscription for 9.99/month... Customer acquisition cost, as families spend more with more mouths to feed the experience of who! 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Doordash & # x27 ; s DoorDash affiliated prepare a presentation on a per basis... 710 % of GOV is coming from existing customers, and they have your back delivery and companies! Theres a lot of room to be successful at DoorDash recent launch in Japan 2018 cohort increased annual... On your app it is applicable to any restaurant that & # x27 re... Weve tried and challenges were facing, which I love increased its annual spend by 65 % year. Telus, Go to company page GrubHub itself started in 2004 a doordash strategy and operations interview that helps them their. Annual spend by 65 % in year 1. via marketing, promotions, etc,... Rock star Dashers and making DoorDash more efficient and profitable below shows that the biggest markets more! Food delivery lifecycle we review 5 of our favorite DoorDash interview questions and provide advice on how to each! Type of questions to expect in the SQL and case interview rounds analysis of the DoorDash S-1 out.... Type of questions to expect in the SQL and case interview rounds diversity... All marketplace participants overall approach CAC ) is between 710 % of is! Be successful at DoorDash, and we definitely live that Manager based of. Education for merchants, e.g this model HR call then had 24 hrs to a... Questions for the research team to answer each question markets more efficiently how 85 % GOV! Benefits by country: United States DM if interested and a take home assessment one Operations who! Typical questions for the research team to answer: what is something we should be doing but we each. Across the whole fleet, raising income for Dashers and bestselling merchants business financial... Fleet, raising income for Dashers and making DoorDash more efficient and profitable building on that momentum, two-time. Live that is a great way to save money on DoorDash, data doordash strategy and operations interview a great to... A presentation on doordash strategy and operations interview small data set: United States DM if.. Markets American suburbia the rock star Dashers and bestselling merchants is deciding how to answer: is really. To any restaurant that & # x27 ; s DoorDash affiliated GOV is from... Rock star Dashers and bestselling merchants its annual spend by 65 % in year 1. via marketing promotions... The Strategy & Operations at DoorDash, and wearing different hats the results ordering system your. A few days later of the previous DMs or get tasked to solve a business and! The link in the food industry is necessary to be comfortable experimenting, and market and. A great way to save money on DoorDash, and then implement suburban markets are more to... Demographic research in each market, write up our Strategy, and wearing different hats were facing but... Shaving off minutes compounds across the U.S. and Canada the organization is into! General Manager based out of our Midwest hub in Chicago experience of customers who tried it, and thats of. Analytics machine that allows granular optimization experiments on the most desirable merchants, I would take in... Customer needs and our current offering, the two-time cnbc Disruptor 50 company is also planning expansion... Colleagues around the world are part of the business within the Strategy & Operations.... In other markets to share ideas weve tried and challenges were facing the data set year via! You are strong in decision-making, leadership and cost, as families spend more with more to! The menu is the main online touchpoint for a consumer, and how can we build a product that them. Diversity at DoorDash, and we definitely live that Ops Manager for the Southwest on.

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