So a week ago Thai airways cancelled my flights for May. Birth certificate, identity card or passport must be presented for children or infants. It was an international roundtrip flight (to Europe) for 2 people, so it was more than 40,000 Baht. After following the cancellation, you can click on the raise a refund request. In light of the cancellation policy, it is now easy to reverse a plane ticket. The airline has promised to refund customers within six. Does this mean everyone waiting for a refund from the Covid-19 pandemic and before Thailands flagship airline declared bankruptcy will finally get their money back? If successfully implemented, it will see the states shareholding in the flag carrier reduced to 33% in the runup to the firm being refloated on the Stock Exchange of Thailand (SET), a development now expected sometime in 2025. . The plan was submitted last month and the airline will now start on a course of financial restructuring. THAI will process the refund in sequential order by no later than March 31, 2024. After that, you should be requested to provide some of information about a reservation. Well send you an email to re-activate your account and enter a new password. This website is best viewed with Chrome V.38 or higher, Firefox V.27 or higher, Desktop Safari V.7 or higher, Mobile Safari V.5 or higher and Internet Explorer v.11 or higher.Copyright 2023 Thai Airways International Public Company Limited (THAI). Those were acquired in April to meet the demand of increased passenger traffic as the world comes out of the Covid pandemic. It said: Thai completely appreciates the inconvenience caused to passengers as a result of its current legal situation, which is why a number of policies have been put in place in the interim to accommodate passengers to the best of its abilities, including flexible rebooking at no extra cost, extension of the validity of tickets until December 2022. However, in most cases, passengers will be rebooked onto another flight as quickly as possible. People whose flights were cancelled by beleaguered airline face three-month wait over payment decision. It appears that the airline, kept alive by cargo freight income and the protection of the court through the pandemic emergency, has made substantial progress in trimming its previously huge cost base while capturing market share as the country reopened with other international airlines, for now, scrambling after richer pickings while others are not able to compete on routes to Bangkok as before. BANGKOK Airways Plc this morning (Feb. 8) warned the public not to be deceived by fake online advertisements that say it is recruiting agents and booking staff as they could fall into a scamming trap, Matichon newspaper said. Inability to adhere to other policy norms, such as. Thai Airways International are forced to cancel flights due to the coronavirus. In addition to this, the e-Boarding pass will also be sent to your email address by the respective airline. As a matter of fact, when Thai Airways cancelled 95% of its flights during the COVID-19 pandemic, leaving UK travellers in a lurch, many of them found seeking refunds confusing and challenging in the extreme. The amount refunded will be calculated based on the value paid for the ticket originally. THAI Airways International is the national carrier for Thailand and is one of Southeast Asia's leading airlines. It can include Flexi Saver Plus, Royal Silk Plus, Flexi Saver, and Basic Flexi. Our contact centre in Bangkok is available on email contact@service.thaiairways.com and on +66 2-356-1111. Reservations are also probably to be reversed when the coronavirus cases rise or fall. These terms are as listed below: The operator, Thai Airways, understands that flyers may have challenges or emergencies after purchasing their plane tickets. I have tried contacting them to ask whether we can change refunds to flight vouchers without success. expand_more. Signing up with Executive Traveller only takes a second and lets you How to Apply for Money Back? Following the Thai Airways cancellation policy, you can obtain 600 in case a reservation is revoked fourteen days or less before its scheduled departure. The amount of the returns will be reimbursed to the visitors account where the transaction was originally made during booking. Since Covid restrictions eased and borders reopen, passenger and cargo traffic has steadily increased, supporting improved financial and operational performance. Copyright 2023 Thai Airways International Public Company Limited (THAI). Resend one to yourself here. As a part of compassion exception policy, Thai Airways offers 100% off on our cancellation, refund, or ticket change service fees for Military travelers. All rights reserved. Answer 21 of 172: Hey, I wanted to check if anyone has had any luck in getting a refund from Thai airways? Thai Airways Refunds due to Covid - any luck? It additionally plays an important function in paying compensation or reimbursement to the tourists. If your Thai Airways flight (departing from Europe) is cancelled, and as a result you miss your connection, it's the airline's responsibility to offer you a new flight, or a full refund. Nevertheless, the air operator may allocate a seat to a flyer on another flight on a similar route, based on availability. You can select the most convenient one as per your comfort. use tab or arrow key for navigate dropdown and press ESC for exit to next menu, Please select country dropdown use tab or arrow key for navigate dropdown and press ESC for exit to next menu, use tab for navigate menu and press ESC for exit from sub-menu, Open an external Thai Airways Facebook in a new tab, Open an external Thai Airways Twitter in a new tab, Open an external Thai Airways Channel on Youtube in a new tab, Link to information about how to add official Thai Airways account on LINE application, Open an external the official instagram account of Thai Airways in a new tab, Meetings, Incentives, Conventions and Exhibition(MICE), Reservation & Ticketing Terms & Conditions, Optional Services & Fees on Code Share Flights. Refund your THAI Travel Voucher. Visit www.thaiairways.com for more information. I then spoke to them another time and they said yes I can have a refund but it will take 12 weeks minimum. I read about a lot of people being offered travel vouchers in response to this and the same applied to me. I . If you are booked direct with THAI via thaiairways.com, please contact your local THAI office. Last week it announced a restructuring plan but with it came the news that any customer refunds were unlikely to be processed before June at the earliest. All flights will depart from the capital of Bangkok and operate at varying frequencies, ranging from once weekly to four times. When I call customer service, they tell me that the refund has been processed, and that it will take up to 28 days for the funds to be returned to my bank. Can I avoid the 14 day quarantine in Thailand if Ive been vaccinated? Fill out the form with the correct reversed flight information and submit it to the carrier. James Morris is a pename for an international writer based in Bangkok who works on various international news media. These aircraft are suitable for lucrative long-haul flights and come with room for 8 first-class passengers, 40 business-class passengers and 255 seats for those flying economy. expand_more. The refund processing time may vary depending on the mode of payment. Before calling us, please have your proof of Active Duty* or Veteran Status** ready and announce to our agents that you want to avail this bene. This reimbursement can be used to compensate flyers for any losses or hardships they have experienced. Following the Thai Airways cancellation policy, in case a passenger gets infected with a virus, the COVID-19 policy guarantees entire compliance as well as help. Thai Airways cancelled flight refund 1 year ago Save Hi, We had booked flights with TA last January via Lastminute.com. The local travel agency confirm that the TG Tickets refund applications had been processed with a cancellation fee of $700 on July 7th 2020. While we appreciate this is a difficult time for the travel industry, it is unacceptable to simply not refund customers, the spokesperson said. A representative of the air carrier can help you with your ticket reversal needs, once your call gets connected. If you have booked directly with us and your flights have been cancelled by THAI, you can request a refund in the form of a travel voucher for the value of your current totally unused ticket. 13 January 2022 As a result of the recent changes to Thailand's travel and entry requirements on 21st December 2021, we want to ensure we provide greater flexibility to passengers whose travel plans may be directly affected. The significant airline, Thai Airways, reserves the right to reject the passengers money back for refundable tickets when the request is not received within ninety days of the date of expiration. From . -Passengers needs to contact the THAI office where the ticket was issued. The Central Bankruptcy Court in Bangkok, on Thursday, approved key elements of a revised business reorganisation plan as part of efforts to restructure the debts of the countrys flag carrier Thai Airways. Why would anyone in their right mind have faith in the. Click on the My booking feature in the Manage section.3. use tab or arrow key for navigate dropdown and press ESC for exit to next menu, Please select country dropdown use tab or arrow key for navigate dropdown and press ESC for exit to next menu, use tab for navigate menu and press ESC for exit from sub-menu, Reservation & Ticketing Terms & Conditions, **THAI has the right to refuse copies of travel documents**, Payment and Ticketing at a THAI City Office, Open an external Thai Airways Facebook in a new tab, Open an external Thai Airways Twitter in a new tab, Open an external Thai Airways Channel on Youtube in a new tab, Link to information about how to add official Thai Airways account on LINE application, Open an external the official instagram account of Thai Airways in a new tab, Meetings, Incentives, Conventions and Exhibition(MICE), Optional Services & Fees on Code Share Flights. 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