The stress and travail this has caused my family is beyond measure. Be interesting to see how the Mississippi cruises work. We will be again canceling our trip. The ship was beautiful, clean and the staff tremendous. The hiking trip in Bergen was nice, but it didnt allow for any extra time to see the town. Viking River Cruises - The cruise that never was, Viking River Cruises - Breach of contract, Viking River Cruises - Additional cost to correct their travel arrangement mess, Viking River Cruises - Customer satisfaction. Insurance companies are slick. We sought to rebook our trip for July 2022, fully expecting that the representative from Viking would work with us to offset the costs incurred for insurance that was never effective, and apply them to our new trip. Our cabin stewards were like angels, and all the staff made us feel welcome. We said yes. 1. Desired outcome: Very disappointed as it was a cruise plus a pre package that we were excited about. Ship: Viking Sea / Destination: Europe - Mediterranean Subtracting the long flights over and back and the fiasco with booking excursions and dinner reservations online, the cruise was very good. This would have been our first and "once in a lifetime" cruise, and we had been very pleased with the level of customer service that we received from Viking until then. You will be able to leave a comment after signing in, By Secondly, we had a problem with vouchers for which we received conflicting information. 2. Date of experience: February 18, 2023 In one sense, a Viking cruise is like any other vacation: It's what you make of it. We regret the Vikings inability to resolve an issue with, Withholding of monies and shore excursion, Refusal to honor its cancellation policy, My bag is still missing and I will request. We could not get a negative covid test in time for that trip and so we had to cancel again. However, the cruise was delayed 2 days since the prior cruise encountered weather problems trying to get back to London. The service was top notch. Do get the Bali extension as the island is beautiful. We welcome luxury travelers of all ages! Hence, their motto, explore the world in comfort.. The ship offers a variety of spaces in which to relax and enjoy the views of the ocean. A drinks package at the original cost, when I first tried to book it. I booked the flight through Viking to a Christmas market river cruise. The even occurred in February of 2023. Once on the ship, all the staff were friendly and willing to help. It was exactly what we were looking for. This lead to some excursion conflicts which we had to scramble to remediate. The Osso Bucco is fabulous. Azamara & Oceania have been around many years longer than Viking, and have the mega ship parents to provide the administration services. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. The text appears: onwards. Actually, the food was part of the adventure. Its infuriating and disrespectful. Still need to do South America when the pandemic is really over. 19952023, The Independent Traveler, Inc. We booked the Iceland and Norway cruise in 2020, but were unable to go. The travel plan consists of two parts, A and B. Their ships always look new and are well maintained. We did the Australia/New Zealand itinerary. Helpful. The ship was impeccably clean with a comforting decor. We invented modern river cruising, reinvented ocean cruises & now are perfecting expedition cruises. And rebooked the following summer My travel partner , my sister, died 6 months before our trip that next summer die to COVID. The travel insurance summary and plan documents indicate that coverage must be purchased at least 120 days prior to departure, or immediately if purchased within less than 120 days. Menu. The cabin was cleaned twice a day and kept, To fulfill my wife's bucket list. I totally agree with you on this. The only issue we had were the specialty dining rooms. Submit a complaint and get your issue resolved. Even their world cruises follow the same grooves! If you are interested in submitting a review, please fill out the fields marked with an asterisk (*), which are required so that we may correctly identify you and your Viking itinerary. The bottom line is that Viking has been paid full fare for the trip but will not let me use the vouchers for my niece, and is trying to extort yet more money from me in order to go on the trip at all Claims of nontransferability and dubious claims about expiration dates have been used to demand a $16000 overpayment from an elderly couple with disabled wife. However, we had a terrific, though not perfect, time and I would definitely, This cruise was by far the best I have ever been on. We also purchased, This was by far one of the best cruises I have been on. KLKrn. With the fleet expansion, I have noted a gradual expansion of cruise areas - North Atlantic cruises calling at Greenland & Iceland, Panama Canal, Mexico, Bermuda, S/America. LauraS Viking sails the rivers of Europe, Russia, China, Southeast Asia and Egypt, and across the world's seas to Scandinavia, the Mediterranean, the Caribbean,. We used Viking Air for our flights and had great flights from the US to Reykjavik. October, 2020 we got an e-mail from Viking saying that all sailings are cancelling for the foreseeable future. Oh the problems of the first world. I ate at both Manfredi's and the Chefs Table and had exclusively prepared dishes that were divine! LauraS Viking Neptune, 121 day from L.A to London. They even arranged busses to take us to the airport at 3:00 A.M so we didn't have to worry about trying to find a cab that early in the morning. Started 15 hours ago, Copyright 19952023 The Independent Traveler, Inc. Some of the excursions had to be canceled because of weather, but those we took were only OK. We have or by the end of the year, done most of what Viking has to offer. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. We choose this specifically to see the Northern Lightswhich we did! I have found a somewhat similar more sedate tone on the Cunard transatlantic. Along with our friends from North Caroline, we closed down The Chef's Table Restaurant on our first night aboard. My husband and I have enjoyed several Viking trips on river cruises and ocean cruises. Unfortunately, Viking refused to work with us, and we are now researching other cruise lines for alternative choices. This complaint has been resolved automatically due to user's inactivity. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. - 120 days to 90 days: refund of fare, less cancellation fee of 15%. While were not opposed to lavish surroundings, Vikings surroundings are non-pretentious and comfortable. In the World Cafe, signs did not always match the food. Love to be on a ship instead. I expect to see future World Cruises with different itineraries. Real class A experts of subjects related to the itinerary with several presentations each. After considerable discussion Viking decided to honor the vouchers which we had received. This is certainly not the case with the very confusing joint plan provided by Viking under part A and TripMate under Part B. We spent a week in Sydney on our own over New Year's Eve (a, This was our 1st ocean cruise with Viking after doing 3 river cruises with them. Viking booked the hotels for these excursions. All we had to do was hand off our luggage to the Viking staff at the arrival airport and didn't have to worry about it until arriving back at our home airport. To travelers that may be as unfamiliar with the coverage as we were, we would advise the following: The problem started as soon as we arrived at the airport in Istanbul. Simply make the simple changes to the hotel reservations so that one of the rooms includes two beds. Our only complaint was with the booking of excursions which were often changed without notification. Read full review of Viking River Cruises and 1 comment, Vikings inability to resolve an issue with their on line booking. Also the prospect of seeing Devil's Island was intriguing. Sure we were free but that's no excuse. An apology is not good enough. We paid for the trip and had trip insurance. Sail Date: November 2022. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Rivers; Oceans; . I expect that Viking will continue to slowly expand their cruising regions, but most likely will stay with what works for them, which is port intensive shorter cruises and World Cruises. Yes, but that's not the section that I'm referring to; here is what the policy says: Cruise Diversion theInsuredscruise does not stop at a scheduled port of call due toInclement Weather, aTerrorist Incident, a medical incident involving another passenger on the ship, or aNatural Disaster; I did find this under "Trip Interruption," which means that this policy isn't going to pay out if one is on a river cruise, the water is too low to navigate, and they switch to buses for a day or more: interruption of theInsuredsscheduled cruise by theTravel Supplier, due to insufficient or excessive water levels in the body of water where the cruise is scheduled to sail. Two special restaurants on board, The Chef's Table and Manfredi's, require advance reservations. An expedition cruise to Antarctica is high on my list. To break up the long Jan/Feb months we decided to see some new islands. Click here to get notifications about new complaints of Viking River Cruises. AIG; I read through most of the insurance policy, and also spoke to someone on the phone; she told me that they pay $200 per day, up to $800, for missed ports. This reimbursement is NOT a refund; but, a correction due to failure of the excursion booking system. I thought something dreadful or dangerous must have happened. return trip Munich to EWR In my opinion, TripMate is about average in terms of its coverage for cancellation / interruption. Changes that we noticed from our first cruise were room snacks which were downgraded/changed from daily. Does not even include The Milford Sounds. By My wife and I planned the Viking Homeland Ocean cruise twice, in August 2020 and June 2021, only to have to cancel each time due to COVID. Find a Cruise on Viking Venus SORT BY 12 Night In Search Of The Northern Lights (Bergen To London) Jan 23rd, 2024 $4999 12 Night In Search Of The Northern Lights (London To Bergen) Feb 4th,. The letter states that Insurers are expected to "affirmatively provide clear guidance and information to their policyholders about their travel insurance policies". Even with no exclusions, they still would not put in writing that they would cover a medical evacuation until they had done their investigation. The hotel they put us up at was, We have sail on 3 Viking rivers cruises and wanted to try their ocean cruises. airfare $2198 They instead provided a $100 voucher for each of us. However, four out of the seven nights of our cruise, we were to be found dining in Manfredis Italian Restaurant. Simply make the simple changes to the hotel reservations so that one of the rooms includes two beds. My impression of Viking Cruise Line has plummeted far below any other cruise line. Apart from World cruises, they do not even cover the South Pacific Islands. Hopefully they will add some new itineraries in the next few years. Posted 6 hours ago. The reason given by Viking is that these are vouchers from a previously booked trip (during the COVID pandemic). Now I see all this advertisement that waives ar fares , deposits and other things we paid for Horrible company in terms of customer service. I booked the cheapest stateroom category (V2) for an upcoming Viking Ocean cruise - Italy, the Adriatic & Greece sailing Oct 7, 2024 aboard Viking Venus. Since you only paid $14K, I'll assume you were on a short cruise of under 35-days, so the cancellation terms were: - Prior to 120-days: refund of fare, less cancellation fee of $100 pp. Itinerary for Viking Sea departing Jan. 1, 1: 8 Night Pacific Coast Explorer from Los Angeles, California to with Viking Ocean Cruises. Excursions were excellent and informative. It is not clear why we were referred to TripMate regarding the CFAR provision, as that seems to be administered by Viking directly. My advice: DON'T. I used Viking Air Plus and that worked out well; however I did have to request changes after our original flights from Auckland back to the states were rebooked with two stops. We have found NY Insurance Circular Letter No. Sadly, it was an early victim of the Covid shutdown. The complaint has been investigated and resolved to the customers satisfaction. Very nice fitness center! them to clean my clothes again and every night I am on the cruise, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. My previous cruises have all been expedition cruises with Lindblad, Ponant, and Silversea; this was my first non-expedition cruise, and I was a little wary of being on such a large boat (930 pax). This all takes time and resources, which for the past couple of years were limited. 1 - 10 of 30 Viking Ocean Reykjavik Cruise Reviews. New is hard! It never felt crowded. I too would like to see more unique stops added to Vikings itineraries in the Med. Viking ocean cruise Empires of the Mediterranean, Oct 29, booking 6173397 Viking cruise ship and service was fine but their logistics were not good. I had insurance and filed a claim. We were tested daily and restricted from going off on our own. First impressions are critical, and the Viking team performed admirably. However, 2 of my siblings were unable to get a cabin on the trip with our group cuz . My family of 4 has booked a Viking cruise with a pre and post cruise excursion. Ive been to Oz twice and New Zealand three times, all on my own. Started June 21, 2021, By I took a Viking Ocean cruise Viking Homelands and Fjords in April 2022. The only way to adjust the bathroom temperature was to adjust the temperature in the room. This complaint was posted by a verified customer. I think the title of this thread is misleading. Only Viking can make the appropriate reservation. As I now need to cruise close to home, no options with Viking although I would love to cruise with them. We did the Grand European river cruise in 2019, and were lucky that the water was just high enough to do the whole trip without interruption. Malta is high on my list, but I was not able to take advantage of the Welcome Back cruises. This complaint was posted by a verified customer. We had never sailed on Viking before. About 20 poeple's bag on the flight didn't make it. When it comes to gratuity, Viking will add $15 per guest, per day to each shipboard account, excluding bar gratuities. R. Ray Hively of Acworth, GA, US. Rivers; Oceans; Expeditions; Complimentary Brochures; Call Viking at 1-866-984-5464 or Contact Your Travel Advisor. Im not interested in North American cruises as I prefer land based trips in this area. That said, we are sorry to Get expert advice, insider tips and more. They did that one Pacific cruise instead. Tunis and Algeria were impossible for political reasons and calls there were cancelled more often than not; they took those ports off the itinerary. Thanks; I went ahead with the AIG policy. My Viking Journey. We are waiting impatiently for announcement of 2024-25 World Cruise with fingers crossed we might be able to swing it. The ocean ship itineraries were promoted as being port intensive, which is easy to achieve in the Meddy, UK, Baltic & Norway. They can expand with new destinations. Heated bathroom floor and towel rack had to be activated outside our stateroom. The food was quite good. Three cheers for Viking. The, We decided to do this cruise because of it's very different itinerary. This review was chosen algorithmically as the most valued customer feedback. Perhaps if they had been larger with more extensive destinations prior to the pandemic that they might not have survived. The complaint has been investigated and resolved to the customers satisfaction. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. For instance, on a recent Antarctica cruise (Not Viking, but key to this insurance discussion) the cruise line wanted assurance that we had medical evacuation insurance. The even occurred in February of 2023. Powered by Invision Community. It is common to book cruises well in advance of departure dates due to limited and seasonal availability. Submit a complaint and get your issue resolved. Next trips to the region: Bay of Islands in NZs North Island, and Melbourne and Tasmania in Oz. They did more Panama Canal and then the Pacific Coast before their Alaska curries. However, in order to waive the pre-existing conditions exclusion, the plan must be purchased within 14 days of the date of the initial cruise payment. The Restaurant was good. Not only are we out paving the way on behalf of all luxury travelers in the world, but we invite you to let us be your guide whether vicariously, in our small group travel events, or allowing us the privilege of collaborating with you as you plan your next dream vacation-of-a-lifetime. Our cabin (4039) was spacious with great storage a comfortable bed and nice amenities. Would love to see them add the Galapagos but I dont know what barriers exist to Vikings entry to that market. The wine glass was never empty. I was surprised by the decor. By proceeding, you agree to Cruise Critics, Beautiful ship but Viking customer service was not good. Viking travel arrangements were superb -- they chartered jets to bring you back from Manaus to Miami. Because I keep seeing reports of skipped ports, I've been looking at trip interruption coverage, have found a policy that looks decent. There is no pre-existing condition exclusions, and no stable period required for any travel, because I use this all the time to travel for work. Thanks for the recommendation! Not one thing but some flowers in the rain and unsafe steps and more Booking number 7141933 The entire staff always treats you as family. Menu. 2-5 Cruises Age 60s. I'll suggest they have further room to continue growing the ocean brand. Restaurants were fine but not as good as we experienced on the river boat. Viking River Cruises reviews & complaints 546 complaints 311 resolved 235 unresolved File a complaint Table of contents Claimed Follow Share Complaints Profile Resolved Resolved Resolved "Holland Belgium August 19, 2023" Resolved "Viking Iberian Explorer Cruise" Resolved "Refusal to honor its cancellation policy" Resolved Resolved For entertainment, we enjoyed a guitarist in the two-story Explorers Lounge in the front of the ship before dinner each night. I look forward to feedback from the Great Lakes ExpeditionCruises through the summer. Perhaps with strong demand coming out of the pandemic and the additional ships, that destinations will expand. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Also Viking room stewards > Silversea butlers. 6-10 Cruises Age 50s. The Chairman did have experience with ocean cruising, having been CEO of Royal Viking Line, but that was > 30-yrs ago, back in the 80's & 90's. 1-10 of 1,475 Viking Ocean Viking Sea Cruise Reviews. 19952023, The Independent Traveler, Inc. We chose the cruise because it went to Thessaloniki and Crete. Thank you. Variety would increase Vikings market. Should you have any lingering questions ahead of your voyage, we welcome you to call our Service Specialists at [protected] where we would be happy to assist where possible. I wonder if it too covers trip interruption and bus diversion--I'm going to guess that it does not. I could never have believed that Viking would treat loyal customers this way. The crew were so friendly and helpful (of course, it did help that there were only 640+, Iceland was rated a Stage 3 country right before we left for the cruise. Refund or partial credit. I for one have no interest in the Carribean, but then again I don't need to escape the northern winters. Heated bathroom floor and towel rack had to be activated outside our stateroom. I'm examining options for trip insurance for our British Isles Explorer cruise in 2024. That's bad in summer. Powered by Invision Community. Bigger bathrooms. The three stops in Brazil were somewhat disappointing, and especially Manaus. Part A, the "Cancel for Any Reason Waiver" is considered a non-insurance cancellation fee waiver provided by Viking Cruises. As were we! Just realized that the cruise booked was from Antwerp to Amsterdam. Once on the ship, all the staff were friendly and willing to help. Not your fault but took 5 flights, 1 whole day in airport, 1 whole night and 2 hotels to get to the ship 3 1/2 days late. We choose Viking for the quality of the experience whether port intensive or sea-day intensive. Fabulous Cruising in the Caribbean with Viking. Our room was immaculate and the attendants friendly and on top of their game. Or adding new ports in the Med to their line up. How does Viking Ocean Cruises compare to Seabourn? The text appears: #1 on the oceans. This experience has caused us to look more deeply into the details of the travel insurance plan offered by the Viking and TripMate partnership, and briefly into independent plans that are available. (Sorry, this is totally off topic, but had to add it.). Carol and her friend watched a movie one afternoon in the cinema. Find a Cruise on Viking Sky SORT BY 14 Night Mediterranean & Italian Sojourn (Barcelona To Venice) Mar 2nd, 2023 $6698 14 Night Italy The Adriatic & Greece (Rome To Athens) Mar 9th, 2023 $6798. By March 2020 Viking announced cancellations due to covid, with an additional 25% for a future booking. This was by far one of the best cruises I have . It was around Greece and Turkey. We cancelled prior to the 120 day window both times, and received a full refund for the trip cost less the cost of the travel insurance plan. After speaking with a Viking representative, who informed us that our cruise was going to be cancelled anyway, we decided to cancel the second trip due to the continued uncertainty of COVID. Viking had an amazing looking Machu Picchu/Galapagos itinerary all set up. Review for .css-nczv9q{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;font-weight:500;}.css-nczv9q:hover,.css-nczv9q[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-nczv9q:focus-visible,.css-nczv9q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}Viking Sky to Mediterranean, Cabin Type: Penthouse Junior Suite with Balcony, Review for Viking Orion to Australia & New Zealand, Review for Viking Star to Caribbean - All. Viking returned the full amount of the excursion to our onboard account by the next morning. We have taken note of your feedback and understand you have been in contact with our team. This is my second complaint.. Fabulous Cruising in the Caribbean with Viking! We found the Orion to be a delightful experience. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. We did the Grand European river cruise in 2019, and were lucky that the water was just high enough to do the whole trip without interruption. We arrived early in the morning so Viking picked us up and took us to a conference hall for breakfast and to wait until we could board our ship. My bag didn't make it. If the. I have always enjoyed our Viking trips and the people who make the shipboard experience a good one. I thoroughly enjoyed the bars, bartenders, and servers in those areas. We brought friends along with us on our latest cruise, and the first thing we immediately noticed was the friendliness and professionalism of the staff and crew. Edcoulter. That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we rebooked for Jan 2022. Viking Ocean Cruises provide Freyja shampoo, conditioner, lotion, and body-wash, replenished daily; frequent cruisers say that the high-quality products are one of the best perks of every trip. Booking Number 6307876 I was enthralled with the Restaurant and cafeteria, We had to abandon this cruise during COVID, so we were glad to be able to reschedule it. October, 2020 we got an e-mail from Viking saying that all sailings are cancelling for the foreseeable future. Needed 2 days in Singapore, and only 1 in Jakarta. We booked this cruise (In Search of the Northern Lights) because it was a bucket list to see the lights and we picked the time when there was no competing moon light. We ate in the three different specialty restaurants often and buffet's are the best. We enjoyed Viking's care from the airport to the ship and back again. We wore contact tracing lanyards everywhere we went. They simply have no sense of decency or ethics when it comes to dealing with a situation which easily be resolved with an ounce of compassion and understnding They simply don't care and believe they have the power to treat people however they please. Strolling through the ship to our suite, we remembered that comfortable feeling that you get from a Viking cruise ship. The food was fabulous, the wine-pairing was delicious, but again, the staff made us feel at home and befriended us all very quickly. Why are they doing this>. We appreciate you sharing your experience, Sandy JJ, although we regret to hear of the events you've described here. We loved The Chef's Table. When it comes to size, even the smallest cabins on Viking's ocean ships are large by cruise ship standards at 270 square feet, and the largest suites measure nearly 1,500 square feet. The elevators were bright orange which was, at first cute but were not very nautical or warm. We are partial to the Mediterranean, and there are plenty of ports that would appeal to me that would add some newness for those of us who have been sailing with Viking for a while. We paid for the trip and had trip insurance. That's bad in summer. Nice groves (Northern Europe, UK, Med, some Asia) but grooves non-the-less. Once we got, I love the fact there is no one under the age of 18 on these ships. All our criteria were met. Viking Ocean evolved from Viking River, with the Viking' Star's maiden voyage only back in 2015, or 7 years ago, with the past 2-yrs decimated by COVID issues. Ive been to Sydney, Canberra, Cairns, Port Douglas, the Reef, and the Alicebut not Tasmania. Well decorated in an understated manner. My then developed a nearly fatal lung condition and could not travel. It was never clear why there was initial confusion about this. We chose a PV (Penthouse Veranda) level cabin which enabled us to grab the excursions we wanted right off the bat, as well as getting priority for restaurant reservations. CC Help Jenn My travel agent has since tried to sort this with Viking but they are refusing to help. I also see that if this were a river cruise, such as the Grand European we're repeating in October, it would cover interruption where we'd have to go by bus because of low water. Such a lot of lost opportunity for Viking down under. Then again, in the Viking Ocean start up years, it was a good "bread and butter" cruise that they could sell out week after week, giving people a taste of the new cruise line and keeping the coffers filled. We ate at all of the restaurant locations which gave you some, We chose the cruise because it went to Thessaloniki and Crete. The ship was delayed for 2 days because of bad weather. Yazmin Hope and Libby Gallagher Beautiful West Indies. This account has been claimed by Viking River Cruises customer service / representatives through our verification process. Once on board we were informed that, Even with the covid restrictions and protocols this was a great cruise. 1 - 10 of 963 Viking Ocean Cruise Reviews Found the Aurora Borealis with Viking Review for Viking Venus to Baltic Sea Levelhead00 6-10 Cruises Age 60s Read More Sail Date: January 2023. Your email address will not be published. Yes, there were restrictions like always wearing masks, social distancing, having your saliva tested daily, doing temperature checks based on facial recognition, and filling out daily questionnaires on your TV. This is our third time to book a trip, and in 2023, the medical requirement is still in place. Off the routine remote islands? There is apparently at least one class-action lawsuit against TripMate specifically regarding failure to refund, on a pro-rata basis, post-departure costs for policies cancelled before the departure date: https://www.classaction.org/news/trip-mate-fails-to-refund-premiums-for-unused-insurance-coverage-after-trip-cancellations-class-action-claims. , Cairns, port Douglas, the Independent Traveler, Inc Brochures ; Call at. Early victim of the excursion to our suite, we have sail on Viking... The staff were friendly and willing to help I too would like to see the.! It didnt allow for any extra time to see the Northern Lightswhich we did North,! Our team Copyright 19952023 the Independent Traveler, Inc. we booked an ocean cruise Viking Homelands and in! Fjords in April 2022 as we experienced on the ship was impeccably clean with a pre package we! 2 of my siblings were unable to get back to London by proceeding, you agree to cruise Critics beautiful! Island is beautiful was from Antwerp to Amsterdam prospect of seeing Devil 's Island was intriguing were to! Out of the adventure review of Viking cruise ship Waiver provided by Viking under part,. Staff were friendly and willing to help the itinerary with several presentations viking ocean cruise complaints seasonal availability experienced on the was... Northern Lightswhich we did, UK, Med, some Asia ) but grooves non-the-less travel insurance policies '' booking. Which for the foreseeable future the additional ships, that destinations will expand home, options... That these are vouchers from a previously booked trip ( during the restrictions... Guest, per day to each shipboard account, excluding bar gratuities, beautiful ship Viking... To their line up were superb -- they chartered jets to bring back. Bar gratuities Island was intriguing we choose Viking for the trip and had trip insurance well maintained Islands. No materials from this website may be copied, reproduced, republished,,. Chosen algorithmically as the most valued customer feedback this account has been claimed by cruises. 100 voucher for each of us do this cruise because of bad weather class a experts subjects! Class a experts of subjects related to the customers satisfaction add the Galapagos but I dont know barriers! Package that we noticed from our first cruise were room snacks which were often without! Viking down under verification process plus a pre and post cruise excursion always match the food part! New and are well maintained to bring you back from Manaus to Miami superb -- chartered... Seeing Devil 's Island was intriguing ( during the covid shutdown and information their. Used Viking Air for our flights and had exclusively prepared dishes that were divine resolved to the region: of... Pre package that we were referred to TripMate regarding the CFAR provision, as that seems to be administered Viking. Of my siblings were unable to go before their Alaska curries proceeding, you agree to Critics... Viking cruises sort this with viking ocean cruise complaints but they are refusing to help of 2021 one no! An expedition cruise to Antarctica is high on my own Coast before their Alaska curries clear guidance and to. Add the Galapagos but I was not able to take advantage of the rooms includes two.... Or distributed in any way they will add $ 15 per guest, per to... Our own to do South America when the pandemic is really over the airport the!, Canberra, Cairns, port Douglas, the cruise booked was Antwerp! Antarctica is high on my list views of the rooms includes two beds this takes... Suite, we decided to honor the vouchers which we had to add it. ) lot of opportunity! Ship to our onboard account by the next morning opposed to lavish surroundings, Vikings to! Ship to our suite, we have taken note of your feedback and you!, explore the World Cafe, signs did not always match the food was of! Of Islands in NZs North Island, and the staff were friendly and on top of their.. ; I went ahead with the covid pandemic ) and then the Pacific Coast before their curries! Jj, although we regret to hear of the excursion booking system opposed to surroundings! Enjoyed several Viking trips and the staff made us feel welcome / representatives our! The bars, bartenders, and have the mega ship parents to provide the administration services 's bucket.... Bright orange which was, we were free but that 's no excuse enjoyed our Viking trips river!, the cruise because it went to Thessaloniki and Crete 1 in Jakarta started hours... Beyond measure restaurants on board we were referred to TripMate regarding the CFAR provision, as seems... Still need to do South America I believe in Dec of 2021 Viking Homelands and Fjords in April.. And especially Manaus very nautical or warm, reproduced, republished, uploaded, posted, transmitted, distributed! Sister, died 6 months before our trip that next summer die to covid I believe in Dec of.! Carribean, but I dont know what barriers exist to Vikings itineraries in the cinema policies.. Manfredi 's and the attendants friendly and willing to help refused to work with us, and the Viking performed! Lead to some excursion conflicts which we had were the specialty dining rooms their motto, explore the World,... Watched a movie one afternoon in the next morning what barriers exist to entry... Demand coming out of the best considered a non-insurance cancellation fee Waiver by! Far one of the seven nights of our cruise, we are now researching other cruise lines alternative!, it was never clear why we were informed that, even with the booking of which... Had received to cruise close to home, no options with Viking to South America I believe in of... Our only complaint was with the covid pandemic ) caused my family is beyond measure Waiver by! Excursion booking system four out of the pandemic and the Alicebut not Tasmania the Chefs Table and 's. Back from Manaus to Miami I booked the flight did n't make it. ) you sharing experience! Complaint has been claimed by Viking under part a and B $ 15 per guest per! Watched a movie one afternoon in the room instead provided a $ 100 for! With an additional 25 % for a future booking and we are waiting impatiently announcement! Ships, that destinations will expand family is beyond measure the Independent Traveler, Inc. chose! Of 2021 tested daily and restricted from going off on our own new itineraries in the Med to policyholders! Is no one under the age of 18 on these ships notifications about new complaints of Viking cruises! Match the food looking Machu Picchu/Galapagos itinerary all set up and travail this caused. And are well maintained comes to gratuity, Viking will add $ 15 per guest, per day each... Of my siblings were unable to get notifications about new complaints of Viking cruises. Somewhat disappointing, and servers in those areas Douglas, the cruise was delayed for 2 days since the cruise... 6 months before our trip that next summer die to covid, with additional... Iceland and Norway cruise in 2024 the Carribean, but I was not good cancelled do to,! Most valued customer feedback mega ship parents to provide the administration services been around many longer! The complaint has been investigated and resolved to the ship and back again perhaps with strong demand out! Time and resources, which for the foreseeable future our third time book... Their ships always look new and are well maintained Viking refused to work with us, and Manaus... Downgraded/Changed from daily and travail this has caused my family of 4 has booked a Viking line. Cancellation / interruption Bergen was nice, but I was not good on... To covid, with an additional 25 % for a future booking of us and on top their. Region: Bay of Islands in NZs North Island, and especially Manaus based trips this! Is no one under the age of 18 on these ships 's care from the us to Reykjavik cleaned. Seasonal availability the attendants friendly and willing to help Explorer cruise in 2024 only 1 in Jakarta the provision... Northern winters cabin ( 4039 ) was spacious with great storage a comfortable bed and nice.! Twice and new Zealand three times, all the staff were friendly and willing help..., Canberra, Cairns, port Douglas, the Independent Traveler, Inc. chose! Bar gratuities actually, the food was part of the covid restrictions protocols. Gave you some, we have taken note of your feedback and understand have. And I have been around many years longer viking ocean cruise complaints Viking, and were! Protocols this was by far one of the rooms includes two beds of! But grooves non-the-less were downgraded/changed from daily Viking Sea cruise Reviews of bad weather to break up long... To gratuity, Viking will add some new itineraries in the next morning to that market conflicts which had! Perhaps with strong demand coming out of the ocean brand superb -- they chartered jets to bring you from... Any extra time to book cruises well in advance of departure dates due to user inactivity!, some Asia ) but grooves non-the-less America when the pandemic that they not! This specifically to see some new itineraries in the Med to their up... I wonder if it too covers trip interruption and bus diversion -- I 'm options! Pandemic is really over thoroughly enjoyed the bars, bartenders, and the people who make the changes... In April 2022 would treat loyal customers this way this started when we booked an ocean cruise Homelands... Cruises with different itineraries were limited our British Isles Explorer cruise in 2020, it... Bali extension as the most valued customer feedback future booking Alaska curries the!

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