So, this is why, for instance, we have everyone at the company do deliveries once a month or do customer service once a month. And maybe what some outsiders have written about us or thought about us. It stresses providing quality service and support, being responsive to customer requests and inquiries and continuously striving to exceed expectations to build long-term trust and loyalty. They pointed to Meituan Dianping, a Chinese food delivery company that went public in 2018 and turned a profit for the first time last summer. During my previous job as a customer support officer, a client complained about a delivered order claiming that it was incorrect. Our Update History for DoorDash Software Engineer. And so, I think a lot of this obviously starts from preparations that you made a long time ago, such as building great people up, allowing them to make many decisions prior to when a big moment like this happens. What kinds of questions should I expect? Joy Huang: Thats really interesting insight and Im curious, once you have learned this, how do you then impart this on the employees and to make sure that this principle actually makes the company more successful? In terms of what was gonna happen externally that we would find a way out of it. While keeping in mind that customer satisfaction is imperative to our company, I would listen to their issue, apologize and assure them of my commitment to resolving the situation. And you dont tend to just do that overnight. I doubt any of that was what was in my mind when the comments slipped out but it ultimately worked out. I would then assure them that such an issue will not happen again in the future by working with the restaurant or delivery driver and following up with the client to ensure satisfaction and gather feedback for improvement. So for example, there are many, many, businesses that actually just, they sell through their own channel. I think that was important. At DoorDash, the mission is to drive economic growth in local communities by connecting people with the food they love from the local restaurants they cherish. Thanks for having me. Im curious how else do you see cities evolving over the next ten years, and what is DoorDashs role or placed within that evolution? As DoorDash grows, he said, theres going to be more tension.. And so I think there are ways in which you can look at rates of progress, but I think its first and foremost recognizing what is it that youre actually trying to get better at? And I think because of the transparency that we had for many years, even prior to the difficult moments that DoorDash had. Some dashers the drivers on our platform are really fast and accurate and others are not as much. DoorDash had been widely criticized for its old pay model, in which customer tips effectively went to DoorDash rather than to the worker in many cases. DoorDash is a leading food delivery company established in 2013 that operates across the United States, Canada, and Australia. Lazy people. Depending on the interviewers, you might expect this round to last anywhere from 30-75 mins. Theres a lot of work thats left to go. I dont find it that rewarding if this is all up and to the right, said Mr. Xu, 35. Playing basketball, for instance, was really how I, one of the main ways in which I learned English. Grubhub has adopted DoorDashs strategy of adding restaurants to its listings without their permission, though Matt Maloney, Grubhubs chief executive, said in October that the company believed it was the wrong long-term answer.. The . The pressure is high for DoorDash and its chief executive, Tony Xu, as the company moves forward with an initial public offering. Interview question for Associate General Manager."We want our Dashers (drivers) to wear Door Dash shirts. Even so, DoorDash is battling legal and regulatory issues from a new California law that may force it to classify its drivers as employees to a class-action lawsuit over its tipping and another one over a data breach. DoorDash said it had hired international call center workers to call in the orders, and it has told drivers not to tell the restaurants they were with DoorDash. However, I am actively working to improve this by prioritizing my workload and seeking help from colleagues when needed. No matter what position you may hold within their organization, Doordash always encourages innovative and outside-the-box thinking. Joy Huang: Youve been listening to View From The Top the podcast, a production of Stanford Graduate School of Business. The delivery companies are now locked in a vicious fight over who can pay its fleet of drivers the most, land exclusive deals with popular restaurant chains and offer the lowest prices. We experienced strong delivery sales out of the gate.. This year I had the pleasure of interviewing Tony from his home in San Francisco. DoorDash also faces fierce competitors in Uber Eats, Postmates and Grubhub. I would then politely address their concerns and work to find a solution with the assistance of a supervisor that meets their needs. Youre listening to View From The Top, the podcast. Joy Huang: Thats a really good mental model to have. Now on the flip side, youre right. And really these documents are, you could think of them almost as hypothesis trees almost where were guessing what the problem is. That was Tony Xu, cofounder and CEO of DoorDash. The San-Francisco-based company Wednesday (March 1) launched its DoorDash Rewards Mastercard, created in partnership with Chase, offering 4% cash back on orders placed via the aggregator or its . And I think the first lesson again is to really simplify where youre trying to do because I think oftentimes when you try to solve a really hard problem as the first, I guess, quote on quote go to market to test your ideas you might not even know what it is that youre actually trying to solve. I think none of us really had a background in logistics or delivery. I would use customer feedback to improve the platform, offer promotions and discounts to new and existing customers, expand our reach through partnerships and collaborations, and use targeted digital marketing campaigns to attract new customers in the desired demographic. DoorDash turned a profit in certain cities. Interview process at DoorDash Overall experience Poor Excellent Easy Difficult Interview process length About a day or two 65% About a week 22% About two weeks 7% More than one month 3% About a month 3% Most reported steps They have no interview 58% Background check 49% Other 12% Phone call/screening 12% On-site interview 7% Least reported steps After discovering that many local merchants did not deliver, they created PaloAltoDelivery.com, a simple site with eight PDF menus and a phone number that rang their cellphones. Its always been about how do we grow and empower local economies? And I think if you can do that, and if you can set that at the beginning of your journey. I think, ultimately the way that Ive tried to measure myself is, how are we actually doing along these dimensions? And were trying to get to the lowest level branch and to really understand and were really looking for the disconfirming evidence to try to see whether or not were just confirming our own bias or actually were on the right path to seeing what the right problems are. And so thats why we needed capital. Hear career advice from Microsoft CEO Satya Nadella or learn how to build your startup team. With respect to dashers, I think dashers have taught me probably the most of any audience over the eight years that weve been working on DoorDash. So, to ace your interview at DoorDash, we have compiled the top 25 interview questions that will help you land your dream career. And I know many of us in this audience are taking startup garage right now, which is famously the class where you started DoorDash back then was paloaltodelivery.com. Lastly, I would double-check the order before leaving the restaurant to ensure all items are included and correct.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-large-leaderboard-2','ezslot_7',630,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-large-leaderboard-2-0'); In my opinion, customer satisfaction means ensuring that a customers needs and expectations are met or exceeded in a timely and professional manner. Off hours, the pay is lower, so he also drives for Grubhub, Lyft, Caviar, Deliv and Instacart. These interviews typically take place in the second round, following your initial screening, and they are designed to assess both your analytical skills AND your coding prowess. Interview questions and answers were updated by William Swansen on September 28th, 2021 As a subscriber, you have 10 gift articles to give each month. And its a very important part of making sure that our work with merchants and our work with dashers can continue. And then maniacal focus on that was the bet that we made that ultimately would translate into things that maybe others might appreciate or care about because at some point you do have to show your cards so to speak, and make sure that maybe some of the ideas you had would translate into real results. Tony Xu: Yeah, I think, again, there isnt a silver bullet and youre right. After that, Im done with all of that, he said. Wingstop, a chain of 1,385 chicken wing restaurants, began offering delivery in 2017. Interview questions for critical thinking designed for both interviewers and candidates, valuable advice on how to prepare for interviews, develop effective questioning strategies, and answer tricky questions with confidence. Well, again, crawl, walk, run, as I like to say. ago. Its not like that you kind of have to solve it there and then and so we thought that if we can tackle the hardest problem first, that other categories, at least from a pure last-mile logistics perspective, would be easier to do. Maybe its tough to see in a one day or one week grading period, but you can see it. I regularly review and track these metrics throughout the project lifecycle to ensure that we are on track to meet our goals. Restaurateurs who complained DoorDash delivered their food without permission. The company is experimenting with autonomous vehicle deliveries, a partnership with Chase to offer free deliveries to credit card customers and a red-brick commissary in Redwood City, Calif., that houses kitchens for multiple restaurants, including Chick-fil-A. Mom and dad really came here to make a better life for me and for dad that meant going to school, getting his PhD and working a job actually at a restaurant on campus at the University of Illinois. 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