If you have purchased Express Passes or are staying at one of the Universal Orlando hotels that offer them as a perk in lieu of a disability pass, you will also need to request a Virtual Line reservation to nab a spot at Hagrids Magical Creatures Motorbike Adventure, Pteranodon Flyers, or The Bourne Stuntacular . Present your AAP to the greeter at the attraction that you would like to experience. My sister is 56 years old with Down syndrome and a weak heart. A big part of this is the utilization of Virtual Lines, a return-time reservation system, for every guest possible including those with disabilities. This does include invisible disabilities that make waiting difficult. Give examples of what you or your family member's limitations are, such as sensitivity to loud noises or other stimulations, or health reasons why you may not be able to wait in a standard queue. When you purchase tickets/passes as part of a package they are protected because if you change or cancel your reservations, the whole package is refunded. Our goal at The Park Prodigy has always been to help you save time and money on your next Universal Orlando vacation. My husband has PAD and neuropathy due to diabetes and can not stand for more than 15 or 20 minutes max and the only thing they offered was a wheelchair for me to push..well I can not push him in a wheelchair due to back issueswe did not renew our passes and won't be going back..will stick with Disney. If we are approved for an AAP, can we only use it on rides that he is tall enough to or physically able to ride? We finally made it to Universal Studios Hollywood! Once it is your time to return, present your AAP to the team member at the ride, and you will be directed to the alternative-queue entrance. - T.H. All attractions at Universal Orlando are ADA compliant, therefore, you can use your Universal Guest Assistance Pass at any of them for accommodations. This is the version of our website addressed to speakers of English in the United States. With the Universal Attractions Assistance Pass, you can only use it on one attraction at a time, so once you complete your ride, you can head to the next! Reaching out any time before the 30-day window risks any accommodations that are offered possibly not being available in the system when you arrive in the What if our child uses the stroller as a wheelchair? You can find a button to join on this page. Guest service would not issue a pass. Hi. The first thing you need to know about being disabled at Disney is the Disability Access Service . Hi Emily, I have 3 sons with Autism they LOVED Universal and when you get there go to the ticket office with your passes and tell them that you have a child with a disability and they will supply you with special passes that means you can use the fast pass type queues , now during busy seasons there will still be queues, we went first week in Sept and that was perfect time, wasnt too busy and the kids didnt have to wait for most things there. Which does not mean that everyone qualifies, because you will still need to provide adequate reasoning for needing one. Universal distributes AAP on a case-by-case basis, so we recommend heading to Guest Relations as soon as you enter the park to see what options they have for you. This should be made more clear when booking. After you have experienced the attraction, you may use your Attraction Assistance Pass to obtain a return time at another ride. Reason being, during peak times, the Attractions Assistance Pass at Universal may cause you to constantly wait for return times instead of getting on rides immediately. (s23). The woman in guest services wasnt helpful at all and told me she wld just have to hire a wheelchair and que with everyone else! Which does not mean that everyone qualifies, because you will still need to provide adequate reasoning for needing one. Express your concerns or limitations and if it is deemed their accommodations are a good fit for you, you will be issued one of 2 passes depended on your mobility. I think its an excellent idea as a day in the parks is very overstimulating. We hope you find this post helpful. Once youve ridden your first attraction, a Team Member will provide you with a new return time for the next. The longest attraction line we waited in was 20 minutes." Our step-by-step guides will save you up to 4 hours a day. Anxiety becomes a diagnosable disorder when it is "persistent, seemingly uncontrollable and overwhelming," the ADAA says, and this excessive, irrational fear of common situations interferes with . 60B71N 1 yr. ago. Keep your Attraction Assistance Pass handy, because you will need to show it to the team member at the entrance of each attraction. There is a second type of accessibility pass, the Guest Assistance Pass , which is offered on a very limited basis to those who qualify and acts similarly to a Universal Express Pass. Receiving help for a party member with a disability at a theme park can be stressful and frustrating. Hello. A supervisor may be able to assist you further with a Guest Assistance Pass (GAP). Remove the accessibilty icon while viewing the site. Undercover Tourist is the leading supplier of online discount tickets to Orlando, Florida-area attractions, including Walt Disney World Resort, Universal Orlando Resort, SeaWorld Orlando, LEGOLAND Florida Resort and more. DAS does not require any kind of diagnosis or medical note. Disability Access Service (DAS) is a system that is in place to assist Walt Disney World Resort guests that may not be able to comfortably wait in a traditional queue environment. Once at Guest Relations, you will be paired with a team member to discuss you or your family members accessibility needs such as sensitivity to loud noises or other circumstances that might not be suitable to wait in the standard queue. We frequently use the other amusement parks disability systems, but this one I totally went in not knowing how we would fair. So we decided to hang out down there and make a fun time out of it. Similar to Disney, the disability pass is not able to be used at Universal's water park. You can check the park early park admission status and attractions for Universal Orlando here. TRANSFORMERS and its logo and all related characters are trademarks of Hasbro and are used with permission. We suggest heading to Guest Services to talk with a Team Member about possible accommodations when you enter the park. There are 2 types of ESA - called 'contribution-based' and 'income-related'. What Lakro has described is exactly what we have always done and not had any issues. How many guests may accompany the party member who is usingthe AAP? At Guest Services, they issued me a special disability pass and a rider's guide for people with disabilities. do you get a sticker or a wristband or something subtle or do you have to show the pass every time with the details on it?? She cannot use many of the attractions. Sometimes it is located at the exit. Just to let you know the parks are insanely busy at the moment even outside of the queues. You have to use or forfeit your current reservation if you decide to get another one. From there, the Team Member will make the decision if you qualify for the Universal Guest Assistance Pass. The SSA looks for specific symptoms and limitations to determine whether you have a valid disability for anxiety claim. Hi, can I go to guest relations a day before , I'm going 22nd August to the park, can I go 1 day before just only to do the AAP so I don't waste time from the park that day ? Just click this link to get your Quote, Planning a Universal Orlando Trip? Yes, there are ramps or elevators, depending on the ride. If you are Hollywood bound, hop over to our overview of of the Universal Studios Hollywood Attraction Assistance Pass for more specific information for that park. Guests who stay on-site at any of the Universal Orlando resorts (all of the above, including Cabana Bay Beach Resort,Loews Sapphire Falls,Aventura Hotel, Surfside Inn and Suites and Dockside Inn and Suites) receive one hour of Early Park Admission for select attractions at Islands of Adventure, Universal Studios Florida and Universal's Volcano Bay. Yes, the AAP can be used as many times per attraction as you'd like. Related post:The Guide to Universal Studios Vs. Islands of Adventure. When we visited in 2016 we didn't experience any difficulties and once we told them our child had ASD they gave us the pass without any further questions. In fact, a majority of ESA claims are for stress, anxiety, and depression. Once that time comes, you'll return to the attraction to ride and be directed through the alternate queue by a team member. Bringing it home with the Frog Choir within the Wizarding World of Harry Potter. The AAP should cover most needs. Save time and money with our your next vacation with The Park Prodigy. A: Yes, you can rent scooters or Electric Convenience Vehicles at the same place you can rent strollers and wheelchairs at the entrances of either theme park or CityWalk. A: Yes, Universal Orlando Resort offers the Guest Assistant Pass which allows guests who qualify to use an alternative accessible queue for attractions or be given return times to cut out having to stand in long lines in the regular stand-by queue. Most of the below information applies to Universal Studios Hollywood as well, but there are some slight differences. We would gladly exchange some of my childs life-long challenges and wait in a few long lines, however that is not an option for us. #2. The Rider's Guide, as well as Universal Studios' website, had the following notes on the ride: This is the system that Disney uses to help people with both physical and emotional difficulties to enjoy the parks successfully. Guests who purchase a Vacation Package for Universal Studios Hollywood can enter the park up to 30 minutes early. Save up to three hours at Universal Orlando with free vacation planning tools and added benefits. Universal Studios Hollywood. Is this possible, or do we all have to be there? Have a frogtastic trip! Thank you. Guests wanting to board the following attractions must transfer directly onto the ride: I debated writing this article due to the personal subject matter, but decided that if this article helps even one family to enjoy a trip they otherwise thought impossible or too overwhelming, then this article has served its purpose. This article is your complete guide to the Universal Studios Disability Pass, or also known as the Guest Assistance Universal Pass. They also limit the number of people allowed to I believe six . Das is intended for visitors who have difficulty waiting in a traditional queue environment, which seems to be exactly what you're describing. To do this, you must meet the requirements in #1 and #2 listed below. You may wait in the Universal Express queue if the attraction has one. We are headed there next month and my son has a wheelchair but it does not have the transit connections. Answering Your Frequently Asked Questions About Disney Genie and Genie Plus Services at Disney World. Universal Orlando Resort is mostly accessible to guests needing assistance in a wheelchair or EVC, therefore, if your only concern is mobility, you might not qualify. Then it is electronic and tied to the park ticket. Alternatively, you may use, Homewood Suites by Hilton Orlando-Nearest to Univ Studios, Holiday Inn Resort Orlando Lake Buena Vista, an IHG Hotel, Holiday Inn Orlando Disney Springs Area, An IHG Hotel. Monthly news, planning tips and special deals. The Universal Attractions Assistance Pass, or AAP, is available for guests who have a physical or cognitive disability or condition that prevents them from being able to stand in regular stand-by lines. We are also considering an upgrade to the front of the line pass but that pretty much doubles our cost ????. Many have paid big bucks for this only to find out that only universal side typically is open 1 hour early. So, there is not a set list of requirements you have to meet to qualify for the Disability Pass for Universal Studios, because every case is different! Typically, you do not need to present medical paperwork - you just need to explain how the AAP would be beneficial for you. In Hollywood, three guests can accompany the AAP user, for a maximum party size of four. No, Attention Deficit Disorder does not entitle you to a disability ride pass. Universal assigns the AAP on a case-by-case basis, so once you arrive, we'd suggest hopping by Guest Services to see what options are available to best meet your needs. While the Universal Studios Disability Pass is a wonderful tool to make a theme park trip less stressful and more enjoyable, how accessible is it? There may be rare exceptions to this rule, however. The same thing happened to me! Jurassic World franchise TM & 2023 Universal City Studios LLC and Amblin Entertainment, Inc. All Rights Reserved. This article is your complete guide to the Universal Studios Disability Pass, or also known as the Guest Assistance Universal Pass. Recommended Reading: Can You Get Disability For Ibs. Is there a way to bring his chair from one park to the other, on the train? I just didn't want a child to want to ride a ride at the other park, really quick, and have to be denied because his brother can't walk that far.. We recommend requesting accommodations for the most severely impacted family member; these are often enough to cover the needs of anyone in the party. If you're heading to the Universal Orlando Resort, this post has answers to some of the questions you might have. If you have a return time for that ride and the line is quite long, a ride attendant may allow you to obtain another return time in the meantime before you have used the Hagrid's time. Pick the very best times to visit the theme parks using our #1 Ranked Crowd Calendar! This card contains a bar code for scanning at the rides and folds to fit into the pocket of a lanyard. Theme parks bring joy to millions of people a year, but can be very stressful and overwhelming to guests who live with a disability and are thinking of traveling to Orlando. If you're unsure about the ability to bring your mobility device into the parks, try calling Guest Services in advance at 407-224-4233 (press option 5 for More Guest Services Options, then press option 2 for Accessibility Accommodations Information). Disney Disability Pass. While you're waiting for your AAP return time for one attraction, you can use the Express Pass (at those attractions that offer it). I had no problem at disneyland paris as i had my blue badge but i dont think that counts in usa. May be worth looking at parks which are certified autism centres - I believe (ta && ta.queueForLoad ? Not only will you save money vs buying direct, but all of our Universal Orlando tickets come with some amazing benefits which can help save you up to three hours in the parks! For Universal Orlando Resort, the Guest Assistance Pass can only be used in the two theme parks: Universal Studios Florida and Islands of Adventure park. What is the Universal Studios Disability Pass 2023? They couldnt do enough ! For example, in order to keep our family together I was planning on having him and my other young child stay in the queue with us and wait with either myself or dad in the family waiting/child swap area while the others are on the attraction. Upload a document. Heres all the info on what universal does, https://orlandoinformer.com/universal/guest-assistance-passes/. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. They helped us use the four 'iKiosks' around the park. Yes, there are certain attractions that allow guests to remain in their wheelchair throughout the attraction (though some may require a transfer to a standard wheelchair). Nintendo trademarks are properties of Nintendo. If it is not working for you, speak with a supervisor at Guest Relations. This is your starting place for a less-stress, more-fun vacation. Save time and money on your next Walt Disney World vacation with The Park Prodigy. With our Universal tickets guests can choose from the following parks! My son with special needs will be almost 4 when we visit Universal as a family. Feeling a little confused? The Disability Application Process VA Social Security Disability Benefits Amount, Short Term Disability And Maternity Leave, Universal Orlando Resort Guide for Rider Safety and Accessibility, Do 100 Disabled Veterans Pay Sales Tax On Vehicles, Guide to Hotels Near Universal Studios Orlando with Free Shuttle, Ohio Department Of Developmental Disability, Hagrids Magical Creatures Motorbike Adventure, California Disability Insurance Phone Number, What Happens If You Become Disabled While On Social Security, DreamWorks Theater Featuring Kung Fu Panda. Universal'sAttraction Assistance Pass (AAP) works similarly to the Disneyland Disability Access Service (DAS) or Disney World's Disability Access Service, although AAP still uses a paper system, whereas DAS has gone digital. The disability passes are really made for people that can't be in a line. I was thinking of taking my neurotypical daughter and my son with higher functioning autism to get the pass the night before all five of us go to the parks for the first time this trip. Compare predicted crowd levels by day up to 1 year in advance! Does he have to have written proof? Already have one? On days that the Virtual Queue system is being used for attractions, you will actually not use your Disability Pass at Universal Studios for those specific attractions Instead, you use the Virtual Line system to reserve your spot in the line, which will give you a return time to get onto the ride. 255 S Orange Avenue Suite 104 PMB1004 Orlando, FL 32801, Were sorry there are no tickets available for that date, TheParkprodigy.com is not affiliated with, authorized, or endorsed by or in any way officially connected with the Walt Disney Company, Universal Studios or Seaworld. A: No, with the Universal Studios Disability Pass you can only have one return time for an attraction at a time. The phone number is 407-224-4233 - press 5 for "More Guest Services Options," and then press 2 for "Accessibility Accommodations Information. To use our mobile site, please enable JavaScript. I was at the park yesterday and rode no rides at all as my choice to ride one of the rides was to beg one of the employees or a stranger to push me in a wheelchair. If your disability creates a barrier for you to wait in lines, then the disability pass is exactly what you need. As a single person wit mobility issues, Universal's policy is to difficult for me to use. The best part is that if youve booked your Universal Orlando stay at one of the Premier on-site resorts, the Universal Express Unlimited is included with your stay. At Hollywood, Guest Relations is located inside the park, so you would need a ticket to get the AAP. If you have general questions, you could also try calling Guest Services at 407-224-4233. You used to skip the lines completely but too many people claimed they needed a disability pass when they really didnt. Possible questions may be: How long is your loved one able to wait in line? I just checked and Discovery Cove, Legoland and Peppa Pig land are all certified as well as Sea World. I find standing very painful due to severe degenerative osteoarthritis. You can view Universal's full accessibility guide here. In order to get a DAS pass, the person needing one must go to Guest Services in the Park and have the pass activated along . Go to Guest Services as you enter the park (Universal's Islands of Adventure or Universal Studios Florida if you're in Florida, and Universal Studios Hollywood in California). You will not be issued a pass for mobility issues, they will provide a free wheelchair. Ready to take the leap on a memorable family vacation? They are not legally allowed to ask for any sort of medical proof, but if you're comfortable sharing, it certainly would not hurt to bring along. You will need to stop by Guest Relations to discuss your best options, as the AAP is given on a case-by-case basis. If the disability is not visibly identifiable, this process may feel like youre being interrogated by the Men in Black. If youre ready to plan your trip to Universal Studios, be sure to check out our Universal Orlando Tickets! Rather than just handing out a AAP to anyone who asks, you will be asked several questions about your childs condition. The answer is, very! She will certainly qualify for a disability pass but can I get a discount on her admission? While you aren't required to bring diagnosis letters, if you're comfortable sharing, they may be good to bring along. We always recommend not doing so too early and waiting until the 30 day mark to make your phone cal to Universals Guest Relations. You should still use Universal's Attraction Assistance Pass for those attractions that do not offer Universal Express, which includes Hagrids Magical Creatures Motorbike AdventureatUniversal's Islands of Adventure. Jen Novak is Our Recommended Universal Studios Travel Agent! We are planning on 4 days and have the park-to-park passes.. On the flip side, if the ride is over 30 minutes, you will be given a specific return time that a Team Member will write on your pass. I read somewhere that people ended up waiting as long as the posted wait time and then almost as long in the alternate line. You may, however, experience any attraction with a wait time of less than 30 minutes without losing your current reservation. The contrast between foreground and background text will increase. All other rides, meanwhile, will still take advantage of the pass. The AAP is issued for the length of your stay in Orlando and the date it is issued at Universal Studios Hollywood. What if the Attraction Assistance Pass doesn't meet our needs? Not sure if she would qualify. If the posted wait time is 30 minutes or more, then the attendant will write you a return time on the pass. Universal assigns the AAP on a case-by-case basis once you enter the park for the day, so we'd suggest hopping by Guest Relations to see what options are available to best meet your needs. The pass is only any good if you go on rides and even then it only helps with the queueing portion. Which does not mean that everyone qualifies, because you will still need to provide adequate reasoning for needing one. They will then determine if you qualify for Universal Studios disability pass and you can go from there. After that, you will simply go to a guest relations kiosk to ask for a return time. can you go to guest services the day before your first park day to ask for aap pass i will be going for three days in parks with ecv and children with asd? My daughter who is nine, has what would be referred to as high functioningAutism. I have two sons with autism and we have successfully used the aap before at Universal. Head to your first attraction entrance and hand the pass over to the attendant. What happens if the posted wait time is more than 30 minutes? If you have any questions or experiences with Universal's Attraction Assistance Pass, we'd love to hear 'em. Guests should use their discretion when determining whether they should get a DAS Pass for themselves or a loved one. We are committed to providing an accessible user experience for all website visitors. If it's slated to be a busy day, we do recommend springing for the Express Pass to avoid long "return times" with the AAP pass. My son has asd and adhd. That will allow you to take the stroller into queues that are accessible for wheelchairs. Should I Get the Guest Assistance Pass at Universal Studios 2023? (Psst we now sell discounted Universal Express Passes!) If you or your party feels more comfortable discussing your Disability Pass at Universal in a more private setting or just in advance, you can call Guest Relations ahead of time. He is 11 years old and certainly does NOT want anybody to know about his issues. Get the Best Price on Theme Park Tickets, Guaranteed. When using the AAP, the guest with the AAP should be intending to ride the attraction. No, using a ECV would not automatically make your father ineligible for the AAP. Be sure to visit Guest Services when you arrive so that they can discuss your best options. Dont Miss: Ohio Department Of Developmental Disability. I suffered a stroke in 2018 as a result i cant walk for long and cant stand still at all as my leg gives way, am i likely to get the disability pass? And to stay up to date on everything going on inside the theme parks be sure to check out our partners at, The Ultimate Guide to Universal Orlando Rides, Guide to Hotels Near Universal Studios Orlando with Free Shuttle, Guide to Spending One Day at Universal Islands of Adventure, Complete Guide to Using Virtual Lines at Universal, The Guide to Universal Studios Vs. Islands of Adventure, Buy Discount Universal Studios Orlando Express Passes 2023, Buy Discount Tickets to Universal Orlando 2023, Buy Discount Universal Studios Hollywood Tickets 2023. They'll be able to tell you what your options are! Universal Orlando Resort has been known to utilize the Virtual Queue system on days when crowds are higher and wait times are expected to be long. Yes, it is. Sep 1, 2008. Unfortunately, this will most likely happen if you go during peak times. In some circumstances, especially those involving complicated issues or if you just feel it would be difficult to discuss the situation while in an open lobby setting you might consider requesting the assistance of Guest Services in advance of your visit. Bucks for this only to find out that only Universal side typically is open 1 early! I dont think that counts in usa version of our website addressed to speakers of English in the States. Version of our website addressed to speakers of English in the United States that you would need ticket... A line with Universal 's policy is to difficult for me to use should get a das for! Questions may be able to wait in the parks are insanely busy the... Always done and not had any issues heading to the park Prodigy has been... Reading: can you get disability for Ibs, the disability passes really. To talk with a Team member will provide you with a new time. 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