TSA employees work hard to make sure our skies stay friendlypreventing dangerous materials and people from flying and helping you arrive at your destination safely. The name you use for enrollment must match EXACTLY with the documents you provide for identity verification (valid Photo ID) and proof of citizenship, as well as the name you use when booking airline travel reservations. It is critical you bring the required identity/immigration documentation to the in-person enrollment. Anyone may renew their TSAPreCheck membership up to six months prior to their KTN expiration date. You may select your preferred gender during enrollment, even if the gender selected does not match the provided documentation. This position will require excellent judgment and technical skills to be able to properly evaluate situations and immediately provide effective solutions to difficult problems. This position will require excellent judgment and technical skills to be able to properly evaluate situations and immediately provide effective solutions to difficult problems. See May I renew my TWIC if my name has changed? for a description of how you can update your name with TSA. Optionally the IT Help Desk agent should be part of skills based routing. If the user calls, our IT Help Desk needs to be able to solve it or know where to send the ticket. See May I renew my TWIC if my name has changed? for a description of how you can update your name with TSA. A single number that is readily available for the users to call for questions and support. Applicants must be U.S. citizens or lawful permanent residents who successfully complete a background check that examines criminal history, lawful presence, and any association with terrorism. Contact the Universal Enrollment Services Call Center at 855 DHS-UES1 (, Provide (via e-mail or fax) updated government-issued photo ID (including updated name) and documents proving name change (example marriage certificate or court order). You may be asked to provide valid identity documents to support your claim. SPOC. This could be desktop support, level 2 IT groups, the NOC, a vendor, or even specific individuals in the organization with unique expertise, say for a particular application in IT. View a list of required identity/immigration documents for HME. The name on your application must be an exact match to the name on the identification and proof of citizenship/immigration documents you provide at enrollment. The UES Call Center can be reached via phone at 855-DHS-UES1 (855-347-8371) Monday through Friday from 8 AM-10 PM (Eastern). Please visit www.fts.tsa.dhs.gov for information on the application process. Help Center. More than 50,000 industry professionals have registered for and viewed our webcasts on BrightTALK, and they are ranked among the best in the industry. These rogue requests happen in every organization, and there is a great temptation for technicians to provide support when asked, even if it means violating the SPOC support protocol. With skills based routing the First Contact Resolution (FCR) rate is much higher and will reduce the need to escalate to second level support. Title: HOW TO APPLY Author: Charles Created Date: You may be able to minimize your time at an enrollment center. Children ages 12 and under do not need a separate enrollment when travelling with a parent or guardian enrolled in the TSAPreCheck program. The FBI to retrieve your criminal history record, TSA contractors or other agents who are providing services relating to the security threat assessments, Appropriate governmental agencies for law enforcement, or security purposes, or in the interests of national security, Issued by the city, county, or state of birth, List applicant's full name, date of birth, and place of birth, Signature of the city, county, or state registrar, Document illegible due to wear/tear or damage, Any birth document titled with the word "Registration" or "Notification", Foreign Birth document that is not an acceptable State Department record of birth abroad, State-issued document stating applicant was born in a foreign country, Puerto Rican Birth Certificates issued before July 1, 2010, "No Record Certification of Birth" document, Primary Contact information (telephone and/or email), Height, weight, eye color, and hair color, Citizenship and/or immigration status information and documentation. This effect, sometimes called bypass (because it bypasses the SPOC process), can actually be measured with a metric called % Resolved Level 1 Capable, which, as the name implies, measures the number of tickets resolved by desktop support that could have been resolved by the service desk. View a list of required identity and proof of citizenship/immigration eligibility documents. You can check your status online at any time. A SPOC service desk is ultimately responsible for ensuring that all tickets are resolved within the service levels that have been established for the organization. Please call the TSA HR Access Help Desk at 1-877-872-7990 between the hours of: 7:00AM - 8:00PM ET Monday - Friday, 10:00AM - 3:00PM ET Saturday, or 11:00AM - 4:00PM ET Sunday. You must be licensed in a participating state to enroll through IDEMIAs UES Enrollment Centers for the HME STA. How do we register everything?, Tones of Excels?, E-mail? SPOC. 3. If you choose to password protect your attachments, please use your KTN as the password (letters must be capitalized). The name on your application must be an exact match to the name on the identification and proof of citizenship/immigration documents you provide at enrollment. However, TWIC holders are eligible to renew online up to 12 months after their TWIC expires. Your name has changed, and you have not updated your name with TSA prior to renewing. Click here to see if your card was affected. Yes. Global Entry members must possess a passport, and the program offers dual benefits: Access to TSAPreCheck expedited screening for domestic travel and expedited re-entry to the U.S. when returning from international travel. Help to service and maintenance audio-visual equipment as needed. It is recommended that you schedule an appointment. Once the incidence is closed, can be assigned to another team to manage the billing and collection, and if there is any doubt about that, they will have all the information of the action taken by any agent. Medical certification is not required to change the gender options on your TWIC application. If you work for (or are retired from) State Drivers Licensing Agencies may now issue a Hazardous Materials Endorsement (HME) to applicants who present a valid Transportation Worker Identification Credential (TWIC). Fingerprints are taken by an electronic scanner. A foundational element for IT service management (ITSM), service desks handle the full lifecycle of IT service delivery, from managing service requests to resolving service issues and planning service upgrades. Please pre-enroll and visit an enrollment center if you would like to enroll with a comparable assessment. Please reach out directly to your state Drivers Licensing Agency to determine your eligibility for this benefit. She has a wealth of industry experience and a track record of success in driving business results, particularly in the financial services, insurance, and healthcare sectors. Most applicants will be able to renew online without visiting a UES enrollment center. google_ad_client: "ca-pub-2604528316377340", Wayne Schlicht, a 20 year veteran IT Help Desk architect, provides some insight. Complete the optional pre-enrollment process. The information collected by TSAs contractor is provided to TSA and used only for the purposes of conducting TSAs security threat assessment to determine eligibility and use for TSA application/enrollment programs. application process, please review a JOA very carefully. Federal government websites often end in .gov or .mil. You can review the process and eligibility document(s) required at your leisure. Reasons that you would be required to renew in person include, but are not limited to: TSAs goal is to provide you with a response within 60 days of receiving the information you provided at enrollment. Individuals in this category may still choose to enroll in order to receive the full benefits of TSAPreCheck expedited screening. Will be the Enterprise SPOC for PC/IPad procurement, distribution, recovery as well as disposal. Expand All. Yes. This might happen, for example, when a technician is returning to their desk after completing a service request, and is snagged by a user who needs support for a particular issue right then and there. Wayne states, to make a SPoC Help Desk effective we need the following; 1. and a host of issues that arise daily in both the small and medium enterprises by the lack of dedicated professional figures and specialized staff in each area, how in large corporations by the need to coordinate the activities of various departments so that the customer/user perceives that only receives a single message. No. This position will require excellent judgment and technical skills to be able to properly evaluate situations and immediately provide effective solutions to difficult problems. TSA: Cargo Certified Cargo Screening Program: ccsp@dhs.gov TSA: Freight and Rail: freightrailsecurity@dhs.gov TSA: General Aviation Secure Hotline 1-866-GA-SECUR (1-866-427-3287) TSA: Highway and Motor Carrier Division: highwaysecurity@dhs.gov TSA: Intermodal Security Training and Exercise Program (I-STEP) i-step@dhs.gov: 571-227-5150: TSA . Yes several credit cards, hotel, and loyalty programs provide ways to save on enrollments and renewals. TSA's Transportation Security Operations Center (TSOC) serves as TSA's coordination center for transportation security incidents and operations. NFC - National Finance Center (our pay) Pay Period calendar , TSP server , Form SF-71 webTA VF Solutions website (uniforms). You will be required to provide the necessary identity/immigration documentation and submit fingerprints during your in-person enrollment. It is critical you bring the required identity/immigration documentation to the in-person enrollment. When making an airline reservation, enter the following information in the Known Traveler Number (KTN) field: Two-letter abbreviation of the state that issues the CDL followed by the CDL ID number. Please contact your State Motor Vehicle Department for further information regarding individual State requirements. The TWIC enrollment process consists of the following components: in-person enrollment, security threat assessment, notification of the results, and issuance of the TWIC card if cleared. Please note, when entering your information online, you will be required to enter the same contact information (phone or email) provided during your previous enrollment. Contact the Universal Enrollment Services (UES) Call Center to begin the process at 855-DHS-UES1 (855-347-8371). Click here to find the closest enrollment center. Responsible for troubleshooting and configuring software, printer, and connectivity-related issues beyond step-by-step instructions. TSA will not require supporting documentation regarding your selection of gender. If your program allows for pre-enrollment, you can be fingerprinted the same day, usually within one hour or less after completing the online form. Fri. Name changes may take up to 45 days to complete and processing time varies by individual. 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