Do Not Sell/Share My Personal Information. I have iPhone app 7.1.0. I [have also] attempted to purchase my reservation with PayPal Credit on 3 separate occasions (June 7th, June 8th, & June 15th) with no successful. So why was wife OK on ourbound and tagged on the return? The voucher is for me to use for when I am ready to rebook my flight. SWA has a software problem IMHO. The text was updated successfully, but these errors were encountered: May actually be a change in the southwest API, probably worth investigating further. Indicates external site which may or may not meet accessibility guidelines. Very disappointing that it is listed as an option. Seat allocation for families 8:08 am. So every time you fly, your friend can too. html[lang="es"] div.footer div.flex-placement > div:nth-child(10) { Start Earning Points Sign up for a Rapid Rewards account and earn points on your next flight. Thank you for the information - this helps a lot! Also, tried uninstalland reinstalling app. Check in beginning 24 hours prior to your scheduled departure time. Flight Status. 2. Call. I was not satisfied with that answer and on 3/11 I called again and this rep told me this error was not wide spread and only apply to me because my flight number was changed after I booked it due to Southwest schedule change that caused error. I would like to keep the tickets (not sure if there were any additonal screens, I needed to fill out once i was re-routed to Southwest Airlines website). 2019 SW claims they pride themselves on good customer service; so, now would be a good time to show it. 1-888-792-8747. 12:29 PM Privacy Policy. Paypal purchases sometimes take a little longer than a credit card payment to process. Printing Boarding Passes: Four Options. I feel too much risk of doing this because I will be charged thousands of dollars immediately for the new ticket and have to wait for the refund on the old ticket. 12:29 PM. Use of the Southwest websites and our Company I've haven't heard of that error before. Please see a gate agent.". .compare-fares-secondary--row:nth-of-type(5) .compare-fares-secondary--header-cell .compare-fares-secondary--label-addendum::after { Instead, you are assigned a boarding group and position within that group in the order you checked-in. Your travelers shouldn't have to pay a fee for a rescheduled meeting. /* Spanish Homepage footer */ You can be assigned a zone based on: When you check in for your flight. The Traveler Tracking report organizes day-of-travel contact information to help manage your duty of care responsibilities. } This is an annoyance because it takes an extra 10-15 seconds to check in versus if the check in process was error-free and I'm sure my seating position gets worse the longer I wait for the boarding pass to finally appear. Select southwest which is the correct request . Attempted to check in for two tickets. Where available. Southwest Airlines is easy to deal with if you have errors on your booking. https://github.com/bllfr0g/SouthwestCheckin, https://github.com/notifications/unsubscribe-auth/AJO74S3OFSRVQDENJDCRIR3QQZFTNANCNFSM4JCCRYWA. @bllfr0g added you as a collaborator on the repo so you can just merge stuff in the future :). This reservation is not elig. Any help would be appreciated! Learn more Offer ends 3/13/2023. Refunds & Travel Funds. This reservation is not eligible for check in.". Welcome to the Community! .air-booking-select-compare-fares-secondary .compare-fares-secondary--header-cell { Your original boarding position is not guaranteed. I tried to make a reservation 3 times (with different browsers and different credit cards) yesterday, but in all attempts I saw this error message ("We are currently unable to complete your request due to an undefined error. your trips and account activity. If they are not going to resolve the issue they should remove the PayPal option. background-color: #FFBF27; These points also qualify for the 125,000 points you need to earn the Southwest Companion Pass , so one person can fly free with you for up to two years. white-space: normal; Has the tickets been successfully purchased (Paypal has a pending order). html[lang="es"] div.footer div.flex-placement > span.swa-icon.swa-icon_small.swa-icon_external-link-box { Answer 1 of 8: I looked on the SW website- but didn't see a "dummy proof" explaination- so I wanted to check this with the experts! height: 1px; confirmation number and first and last name of a Passenger on the itinerary, and click. There is information in the previous heading. When I requested the telephone number(s), I was told that PayPal could not provide me with the contact information. 2) Does it show up as an upcoming flight on either of the above? View unused and unexpired travel funds from your SWABIZ. Get started here. TODO: Use Southwest's server's time instead of the client's clock. left: 482px !important; Information constitutes acceptance of our Terms and Conditions. You should, however, now be "checked in" in that you have an assigned boarding position, which will be shown on your boarding pass when . Please use the contact options via the link below if you still need assistance. !. credit card); therefore it appears that Southwest Airlines does not view this as an immediate problem that needs to be addressed. The travel was booked on the web site. color: #111B40; color: #636363; I have also attempted to purchase my reservation with PayPal Credit on 3 separate occasions (June 7th, June 8th, & June 15th) with no successful. - edited But I will say that in regards to the situation I received a LUV Voucher on Monday. They had different confirmation numbers. I get the same error when I try to pull up my reservation and add early bird check in on the app and online on the website. Unless there's a bus at about 8:30pm from ICN, I think you need an overnight in/near Seoul or Incheon. This is a general warning to folks who fly Southwest. Verify the following: The confirmation number is entered correctly. Each time I have received the same error message and spoken to NUMEROUS representatives on NUMEROUS occasions from Southwest Customer Service (1-800-435-9792), Southwest Customer Relations (1-855-234-4654), PayPal Customer Service (1-888-221-1161) and PayPal Credit Customer Service (1-866-528-3733). Check in to your Southwest Airlines flight online or with our mobile app. No follow up from Southwest yet. But I'm seeing 5-10 seconds delay after the 24 hour check-in window opens. Welcome to the Community! What the other posters are correctly implying is that there are some fares which DO NOT allow a person to check in anyplace except an airport. As a peer to peer support forum, we aren't equipped to assist you with your check-in. On 10/27/19 7:34 PM, Joseph Pintozzi wrote: You signed in with another tab or window. } This error needs to be addressed. C.V. Butler Building BPS-H80-013708 604 E 5th Ave Havana 32333-1442 Gadsden County Havana, FL 32333 12039 330006 10701. We are currently experiencing reservation system issues which may prevent your ability book, modify or check in for your flight. Indicates external site which may or may not meet accessibility guidelines. Check in at least one hour prior to your scheduled departure time. Called customer representative. By logging into your account, you agree to our Terms of Use and Privacy Policy, and the use of cookies as described therein. Check in beginning 24 hours prior to your scheduled departure time. - edited Hold software providers . 01-08-2020 Use of the Southwest websites and our Company So the bottom line is..it appears that Southwest.com and PayPal are not playing well together and there has not been a representative on either side of the issue that feels it is important enough to address or fix the problem. Get started here. Those traveling on senior fares (no longer available as of Dec. 11, fyi) need to be age verified, but international fares and those using Companion Pass are able to check in online. Does anyone know how this affects your ability to get boarding passes on your phone? font: italic normal 11px/1 Arial; I have talked to Southwest twice and they have assured me that I am still on the flight, but I am worried that I won't be able to check in. height: 6px; I called Southwest, but they say they can't find my reservations because they need to wait PayPal. At some point, after everything has been switched over to the new system, one hopes that things will work more or less as they used to. Have a question about this project? Well occasionally send you account related emails. The check-in worked just not the notification. 2019 505-835-1872. Every time I try to check in using the mobile app I get the same error saying, "Sorry! Based on what you have shared so far I would suggest you see a gate agent. If this post is viewed by a Southwest Airline Community Moderator, please be advised that this problem has NOT been "solved" as initially indicated by a Community Moderator on 12/28/16 - Re: Not sure if I purchased tickets properly? html[lang="es"] div.footer div.flex-placement > div:nth-child(9) { font-size: 13px; Southwest Airlines Co. All Rights Reserved. height: 6px; Talked to SWA CR and got the old "don't know" reply. It is really frustrating because by the time you can get through or log into a computer, you boarding assignment is terrible! TODO: Test select passenger page. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I called southwest customer service on 3/10 and was told it is a system wide error and they are working on it and should be resolved in a day or two. Never tried it? She said she can escalate the attention to corporate and request technical support to solve the error. Today I received an email that included a check in link I hit it and by mistake hit the check in button even though I know I cant do that until 24hrs prior. } a#custom-btn-lm { Beginning 24 hours prior to departure, from Southwest.com or the Southwest app, select Check in. Enter the confirmation number and first and last name of a Passenger on the itinerary, and click Check in (for desktop) or Retrieve reservation (for the Southwest app or mobile website). When traveling with others and using Southwest Rapid Reward points, each person must check-in separately. Not sure if I purchased tickets properly? Sign in This would indicate that it really isn't necessary to see a gate agent and that there is likely something wrong on theSouthwest end of this process. This form has the following errors. Rapid Rewards Updates. Book a car with us Great selection, unbeatable rates & Rapid Rewards. Opens new window. I have also used the mobile website from a browser with the same result. Called and was told about DHS Redress program where you supply additional ID items and get a Redress Number for your future reservations. I have to call to ask them to check me in. 06-16-2017 Southwest Airlines Co. All Rights Reserved. 8d607f9a-943c-4bd3-86d8-e086a8ee606b : 400999999. Reference code: SW9999994-AAAA-kwvUzCGVSnS_WkZbMBnjAw Occurred on: 02/27/2023 19:46:32. I holded 70 minutes last call before any live person picked up. Indicates external site which may or may not meet accessibility guidelines. background-color: #3b5998 !important; Based on the flight status contact preference selected during booking, the message regarding your standby status will be an email or text message with a link to access the boarding pass via the Southwest app, mobile web, or you can visit a Southwest Gate Agent to print off the boarding pass. html[lang="es"] div.footer div.flex-placement > div:nth-child(8) { It's automatic check-in 36 hours before your flight for a better boarding position. We can't check you into this flight. The type of ticket you purchased. Fare Benefits. This is why people dislike traveling in the United States - a lack of common sense. BTW I did a checkin today with the new --verbose option. display: block; I am a professional web software developer and have extensive background developing and testing these types of ("backend") services (to be clear, I'm not a Southwest software developer).