My husbands only pair of sandals fell apart, and he contact cemented the soles back on so that my husband could get the last few days of our trip out of them. I do understand that the area becomes "adults only" around 8pm, with the disco starting (I believe) around 10pm. Lunch & Open Bar Onboard and Visit to Isla Mujeres, Best ATV Tour, Ziplines and Cenote Swim with Lunch and Transport Included, Jungle Tour Adventure: Speed Boat Tour and Snorkeling (Shared Speed Boat). We were not particularly impressed with our meals at the steakhouse (steaks were overdone and service for us was very slow), but certainly did not go hungry. Traveling with 4 friends for a 50th bday celebration. or redistributed. Our kids did mini golf once. Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort, Crta a Punta Sam, SM006 MZA 002 Lote 07-08 Costera Zona Continental, Municipio de Isla Mujeres, Cancun, Quintana Roo, Mexico, 77400, For more information about the physical features of our accessible rooms, common areas or special services relating to a specific disability please call +52 998-580 9880, Entrance to On-Site Fitness Center is Accessible, Room and Suites Access through the Interior Corridor, Safety Chains and/or Latches on Guest Doors, Toilet Seat at Wheelchair Height - Toilet for Disabled, Unlock your stay with the Marriott Bonvoy App. This was a daily occurrence. Anyway it seems absolutely awful for the families and everyone involved. This material may not be published, broadcast, rewritten, or redistributed. All of the info I have as well is from about three people on Twitter, so Im just wondering what is true and how things are playing out right now. All rights reserved. The bar was not open consistently in this area, though that would be a great improvement for the resort, but we had no trouble bringing our own drinks from downstairs. Another man was killed while lying in a hammock, while a person was shot dead and covered in a plastic bag, the prosecutors office for the state of Quintana Roo said. We hope to receive you again very soon. Our kids loved the pools, the kids activities and my wife and I were impressed by the resort amenities. We are pleased to know that you enjoyed our facilities and activities. Yes, it conveniently offers a business centre, meeting rooms, and a banquet room. I wrote about it in this blog. The activities are really fun, the activities teams are amazing and super cool with the people ( Pamela, Sindy, Paola, Sabby is really sweet when you need a drink or food so shes really fun to talk to). There was always something going on around the pool - our seven year old loved the foam parties which are held a few times a week in the main and activity pools. Punta Sam, Carretera, SM 006, Mza 002, Lote 7-8 . riding on horseback through the tropical scenic trails of Costa Rica or v. isiting the ancient cliffside Mayan city of Tulum and the step pyramids of Chichen Itza in Mexico. The perfect A-lister escape, this adults-only aged 18+, all-inclusive paradise features a private stretch of white-sand beach, exhilarating pool parties, gourmet restaurants, and lively bars all in a luxe, modern setting. We ordered all 3 desserts to try them all. We are not picky. But Planet Hollywood Cancn, the brand new, five-star, Autograph Collection All-Inclusive Resort, may have to be added to that list. No, Planet Hollywood (Cancun) - All You Need to Know BEFORE You Go. Service was good but not great. Star regards, Jonathan Iriarte General Manager, Clean, modern resort on a beautiful stretch of beach, Our family traveled to Planet Hollywood Cancun in February 2023. From the front deck, we had great views of the sunset. Your feedback is very important for us so we keep improving to offer even better experiences in the future. Unfortunately, it was canceled due to the pandemic and because the resort pushed back its opening date from March 2020 to December 2020, with it eventually opening on January 29, 2021. 2 of our 3 rooms were close together. He also helped with a room change for another adult travelling with us. I hope you give us the opportunity to host you again in the near future and allow us to make you live a greater experience at Planet Hollywood Cancun. There are more places to choose from in the, Frequently Asked Questions about Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort. We found the food and drink to be good. Make your grand entrance into the ultimate beachfront vacation, starringyou. Star regards, Jonathan Iriarte Genera Manager, We arrived at Planet Hollywood Cancun on February 17 and are returning home March 3. Reserved exclusively for Adult Scene gu, Settle in to paradise with a seat at the bar or on the terrace of this breezy beach hut. Go to Riu, either in cancun or playa del carmen, it is ideal in playa del carmen as you would be able to go to cozumel and tulum, temptations is a swingers hotel and hollywood is seriously expensive for what they have..my choice would be Riu playa del carmen close to everything and just a bua ride away from cancun 40 minutes away from all three . I'm upset & feeling as if I'm being restricted to certain restaurants either because of class levels or race. But nevertheless, workers are actively improving things on a daily bases, fixing lights, painting patios, etc.. Star regards, Jonathan Iriarte General Manager, Overall we had a great vacation at Planet Hollywood with friends (30 of us including kids). Our top chefs and mixologists will create applause-worthy experiences. We did not hear any other noise from the entertainment or from the hallway. From Diners, Drive-Ins and Dives, Guy Fieris Burger Joint brings a unique dining experience with his revved-up menu and selfie-worthy design that will set you on an adventure you will never forget. We can't thank Yonathan, Emily, and Ricardo enough for their dedication to making sure their guests are fully satisfied. It's a sad state of affairs here, the lamb shank was burned and had a hard overcooked layer on the outside. Thanks so much to all the Planet Hollywood crew!!! Welcome to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Vacation like a Star. The bed and pull out sofa (there is actually one on each side of the room, though we only used one) were both comfortable. But really wasted his afternoon. Friends at PH Cancun Chef Table. The taxi driver fled the car before police arrived. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. We ate at Shores outside. With black and white stills from vintage Italian movies on the wall. Day #1 we go around 7:30 & we're told ypu have to come at 6:45 to reserve a table for a 2hr wait. Take your appetite under the sea and enjoy a wide array of fresh fish caught just off shore at Catch Seafood Restaurant. However, it did end promptly at 10:30. The others were hit and miss. Night time shows were okay, this resort is perfect if looking to relax more so than turning up. We are looking for your next visit in the near future. Experience the finest Mexican cuisine at La Cocina Authentic Mexican. 1. Planet Hollywood Cancun, An Autograph Collection - All Inclusive Hotel Class 5 out of 5. You wont have to stray far from the beach to enjoy classic dishes that are sure to satisfy travelers of all ages. They maybe went 2 times each the whole day. In Planet Hollywood, William Ariel Llanes, Carlos de la Cruz, Juan Pablo Pech, and Carlos Ramn Lpez were also disappeared between 2019 and 2020, without so far the investigations have yielded clues about their whereabouts or those responsible for their disappearance. Thanks so much to all the Planet Hollywood crew!!! Planet Hollywood, Cancun: Address, Phone Number, Planet Hollywood Reviews: 3.5/5. Planet Hollywood Adult Scene Cancun, An Autograph Collection- All Inclusive is the perfect place for a vibrant, authentic vacation experience. They have many of them so dont be afraid to ask for one. Resort Map You could find shade in swim up bar in family pool. He was the only help. in the morning. The pool bars were ok. Own or manage this property? Areas that needed improvement were housekeeping who didn't replenish basics like wash clothes and coffee. Star Class Producer Suite. We had a humidifier brought up and it did help. Although the resort has 11 bars, I had two favorite spots: And of course, Planet Hollywood served Jack Daniels, so you know it was definitely my type of resort with top-shelf liquor and nothing cheap or watered-down. Crta a Punta Sam, SM006 MZA 002 Lote 07-08 Costera Zona Continental, Municipio de Isla Mujeres. Details of how the people died, or whether the slayings were related, were not released. Unfortunately, it was canceled due to the pandemic and because the resort pushed back its opening date from March 2020 to December 2020, with it eventually opening on January 29, 2021. Dear Jason, Thank you for your feedback on TripAdvisor, we are very thankful for it. The best night for entertainment was the Queen tribute. Fingers crossed. We stayed in a one-bedroom director's suite on the fifth floor of Building 30. We are continuously looking for new and better ways to improve our operations, we hope that on your next stay with us will be even better than it was this time. Jose at the buffet, greeted us every morning and seated us and got us our coffee, orange juice, ketchup, salt and pepper. Reserved exclusively for Adult Scene gues. Ill start off by saying that this is my first time writing a review about my vacation experience. Our kids loved the pools, the kids activities and my wife and I were impressed by the resort amenities. Amazing resort, enjoy the staff Yonathan was the best and also the shows. 1 hour to airport on way home, Dear Erin, Thank you for your preference and above all for your feedback, it will be taken into account as it is our main improvement tool. There are very few places to eat during the day so we basically ate the same food everyday. Flow Rider. Just not sure it was 100% worth it. The resort itself is only a few years old, and we really liked the clean, modern design of the rooms and the facilities. Because its what we collect, that makes us who we are. We will be coming back for sure. Best customer service! 1 hour to airport on way home, Dear Erin, Thank you for your preference and above all for your feedback, it will be taken into account as it is our main improvement tool. Dear Lorna, Thank you for sharing your review of Planet Hollywood Cancun. We had a humidifier brought up and it did help. Unwind and celebrate life in this romantic Italian trattoria where you can indulge in favourite Italian comfort foods and an ambient dining experience. Housekeeping was ok. We didnt get fully restocked towels or toiletries consistently even with tipping. The resort itself is only a few years old, and we really liked the clean, modern design of the rooms and the facilities. The bartenders are all amazing and friendly. Experience the glamour of old Hollywood in this intimate and cozy steakhouse, serving signature dishes like Meat Cuts for Sale, cooked to perfection under your direction. Star Class Producer Suite Swim Out. Location Find your perfect escape just 45 minutes from Cancun International Airport in the glamorous haven of Costa Mujeres. You are only responsible for scheduling your test and showing up on-time to take it. We went early the first time right at 6:00. due to noise from the bar. Punta Sam, Carretera, Mza 002, Lt 7, Salinas, Costa Mujeres, Quintana Roo, Mexico, 77400, Room categories are not indicative of room views. We would think twice on Star Class in doing it again. Ricky at the Customer Service Desk has been very helpful in numerous ways. I will share your comments to the staff. I will absolutely share your comments with them. Cancun, Quintana Roo, (August 25, 2021).- Cancun is the area of Quintana Roo, where in the last month more high-impact crimes were committed, including murders, according to data from the Executi Enjoy a wide variety of delicately prepared cuts of meat, grilled to perfection. 94% of travelers recommend this experience. Pay the extra for the star class upgrade. Imagineriding on horseback through the tropical scenic trails of Costa Rica or visiting the ancient cliffside Mayan city of Tulum and the step pyramids of Chichen Itza in Mexico. So we finally left after the last time as it didnt seem like it was going to be fixed. Stay like a superstar in our most fabulous suite. Worried about him. Other times guests would help who had learned the tricks. Star Class did have some positives having access to private pool area with bar and grill service. The food is amazing at all restaurants, specialty and buffet. Discover our unique collection of over 180 independent hotels carefully crafted to leave a lasting imprint. Fingers crossed. Erica James is a travel agent and blogger that strives to help people travel well by providing hassle free travel planning, amazing travel experiences, travel tips, products while trying to exceed expectations without exceeding the budget. They werent appealing when it was so nice outside. Imagine riding on horseback through the tropical scenic trails of Costa Rica or visiting the ancient cliffside Mayan city of Tulum and the step pyramids of Chichen Itza in Mexico. And you dont get it unless you ask. The grounds of the property were very maintained and clean. We had Star Class which came with a Butler. Are there opportunities to exercise at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Beautiful beach views I would stay here again! Legal Statement. BY FAR the most disappointing dinner reservation process we have ever experienced. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Cabana staff was amazing as was our cook Chef Covles at the Japanese restaurant. Blue Diamond Hotels and Resorts Inc. All rights reserved. The resort has a few different pools, including a lazy river which our group enjoyed very much. The surf was rough. The maids do a wonderful job and each day, our room was cleaned before 3pm. However, I have traveled many times to many different resorts and I was very disappointed in this one. Been here 2 days so far. Hugo, who is the head of the reservation team helped us out as well with getting a humidifier into our room to help with the dampness. Red flag says our whole stay. Hopefully things will turn around. Lol! We found the food and drink to be good. Planet Hollywood Costa Rica. The Associated Press contributed to this report. This was after a long wait. Absolutely terrible service in regards to trying to eat a meal. We are pleased to know that you enjoyed our facilities and activities. The beach servers were the friendliest. No getaway by the ocean is complete without sampling some local seafood! This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. $38.00. Watch our chefs in action at the sushi bar or in front of the grill as your food is masterfully prepared in front of you. Pay the extra for the star class upgrade. The food there was tasty and pretty quick. Our ceiling in our bathroom leaked into our sink. The food was so so. I could go on and on about how bad this experience was. Staff and tourists near the Mexican resort city of Ca My "butler" Lilly was a complete failure. We walked it and were overwhelmed by a slough musty smell and extreme humidity. We tipped to have extra umbrellas brought to us. Brazza Grill. They did not love it. We went to a movie Top Gun and it stopped working 3 times. It was very good. The porters were great. The bartender at shores was better. Lilly failed to deliver on every level. If you go early you will have less wait time. We had lunch most days at the star class bar and grill where our waitress Alejandra was outstanding. You have to empty it lots. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Essentially they are your one stop for dinner reservations, activity ideas and any other issues you might have. STREETS OF CANCUN RUN RED WITH 14 MURDERS IN 36 HOURS. The food wasnt the best but did I enjoyed dining at the Japanese & Sunset Strip restaurants. We are glad to know that our resort and crew exceeded your expectations. Not as good the second time. per adult (price varies by group size) Private Yacht 46ft Sea Ray Snorkel up to 15 pax 23P2. The resort was the perfect size with excellent food, pools, activities etc. As for being suppressed. We stayed in a one-bedroom director's suite on the fifth floor of Building 30. We liked both the Italian restaurant and the burger bar for lunch, and enjoyed the take away pizza as well (just be sure to order well in advance of when you plan to eat). We tipped and even with tipping the service was just ok. We tipped and even with tipping the service was just ok. Reserved exclusively for Adult Scene guests. Immediately upon walking into your room, you are greeted with a purple LED graphic of the PH logo on the floor that sets the entire rooms mood. Quotes displayed in real-time or delayed by at least 15 minutes. Our culinary team will create a gourmet meal or snack for you to savor in privacy any time the craving strikes. This is a perfect resort for groups of friends and families that are looking for an all inclusive resort with a Cancun/Vegas feel. Are any cleaning services offered at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? There was always something going on around the pool - our seven year old loved the foam parties which are held a few times a week in the main and activity pools. Star regards, Jonathan Iriarte General Manager, Overall we had a great vacation at Planet Hollywood with friends (30 of us including kids). So, you'll be happiest if you don't plan to leave the resort during your stay or if you want to do excursions close to the resort. Dine like a Hollywood A-lister at Star Class Bar & Grill. Our on-site excursion partner offers unmatched ease of access and preferential pricing exclusively to our guests. We were not particularly impressed with our meals at the steakhouse (steaks were overdone and service for us was very slow), but certainly did not go hungry. Cheeco, Amilyn, Yimin, are just a few that stood out to us. Does Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offer any business services? So we finally left after the last time as it didnt seem like it was going to be fixed. Breakfast was excellent. Be careful (per Sunwing Website) included in Star. The bartenders are all amazing and friendly. I did the "STAR PACKAGE" and I can tell you it wasn't worth it. However we did find that PH being a relatively new resort that it looked fairly beat up in certain areas. Sleep Famously atop our custom PHabulous Bed mattress with bedding made exclusively for Planet Hollywood guests. There are lots of activities to do if you choose. I hadnt read reviews so this was entertaining and unexpected. The steak house was really good the first time. It was a really long shuttle 1.5 hours on way there. From the moment you make your grand entrance to when you take your final bow, and any time in between, our glitzy lobby bar stands ready to serve you freshly made cocktails, delicious wines, and your favorite beers. The sports bar was also good. None of the deaths occurred in Cancuns beach-side hotel zone. Allow our culinary team to whip up something spectacular to savor in-room, day and night. Good hotel, average food, horrible Star Package experience. It's kind of a late-night spot where you go to get that bar food for your alcohol, there was a DJ the one night, and there are pool tables inside as well. We liked being able to control all of the lights, fans, etc. What are some restaurants close to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? So, the hotel is very nice. Blue Diamond Hotels and Resorts Inc. All rights reserved. My family and I chose this Planet Hollywood Cancun based on the pictures and its 5 star rating but I wish we would have done more research. Tripadvisor performs checks on reviews. We had to wait but probably only 45 minutes. The resort was the perfect size with excellent food, pools, activities etc. Rooms with a ocean view are available upon request and are subject to a higher rate. We had large sharing plates of appetizers and great meals. Stay connected while youre away with a suite of tech-savvy services. Lilly failed to deliver on every level. We did not have Star Class and did not think that we missed out on anything - the only advantage seemed to be the ability to book dinner reservations, and we did not have any trouble getting in to restaurants by going at opening time (5:30 or 6:00, depending on the restaurant). We had raw burgers from Shores at lunch one day. Such as omelettes, eggs your way, fresh tacos, grilled seafood. There were limited tubes. The fresh coffee bar had long waits also. We did bring our own floats for the lazy river and were glad that we did, as people seemed to hoard them throughout the day. Wonderful experience overall. Thepotatopeeler hace 2 a. I also stayed at breathless last August and it was amazing. This is the version of our website addressed to speakers of English in the United States. Here's why I Planet Hollywood 5 stars: The customer service is top notch! Grab a drink, sit back and enjoy the beautiful view! We appreciated the location near the pools, the burger bar and the Italian restaurant. Stars deserve to get pampered and that's what the STAR Class Bar is for! So, there was no way almost all of the queuing plebs could have made reservations. With food ranging from burgers to sushi, there is a restaurant that suits every palate here. Are there any historical sites close to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Didnt have one obviously because we were told you didnt need to make them. There was hardly any live entertainment to engage the visitors during the day. We ended up getting that fixed on day 3. Check-in: from one central panel. Housekeeping was ok. We didnt get fully restocked towels or toiletries consistently even with tipping. 2023 Planet Hollywood. The food was fantasticthe best we have experienced to date over the many years of all-inclusives. Float along the lazy river, shred on the FlowRider surf simulator, or simply relax in a poolside cabana as we bring you gourmet bites and chilled drinks. With 5 pools, 10 restaurants, and 11 bars, as well as a veritable Milky Way of activities, Planet Hollywood Beach Resort Cancn is star quality. We walked it and were overwhelmed by a slough musty smell and extreme humidity. They werent appealing when it was so nice outside. Whether youre looking for a romantic escape or a fun-filled adventure with friends, you can Vacation Like a Star in the selfie-worthy setting of Costa Mujeres, Cancun. Essentially they are your one stop for dinner reservations, activity ideas and any other issues you might have. My "butler" Lilly was a complete failure. Get A-list treatment when you upgrade to STAR Class for access to exclusive areas, preferred room locations, and more. They did not love it. But despite arriving early we ended up eating our meals in the dark. There are also 11 bars, including a swim-up bar on the Adult Scene side, and a coffee shop at the resort. It's not the place for you if you want to relax by the beach and pool. Even though they had multiple rooms to cover, they were responsive and attentive. This material may not be published, broadcast, rewritten, A man and a woman were found dead inside the vehicles trunk parked outside the Chedraui de la Multiplaza shopping mall, according to the report. We hope to receive you again very soon. We went early the first time right at 6:00. He got us in. Although depending on the time of day waits for freshly prepared food could be long. Ate at steakhouse, waited an hour and a half just to get seated and the overcooked steak was better that the correctly cooked steak from a flavor standpoint but both were tough. Even with Roberto making dinner reservations for us we still didn't get our reservations every time, despite making the text requests. One night we went right at 6 again. There was no lighting outside in the evening. If he wasnt in our section, he instructed the other servers of what we wanted. The buffet was good. We only had help from staff once. From the front deck, we had great views of the sunset. With an extensive wine list to pair with every meal. The staff was on point for the most part. Be careful (per Sunwing Website) included in Star. It was much louder. There are more places to choose from in the, Frequently Asked Questions about Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort. We hope that we will receive you again soon. Bottom line is save your $$ and just tip well to the other employees. It seemed to get really busy on the weekend. Get all the stories you need-to-know from the most powerful name in news delivered first thing every morning to your inbox. We are glad to know that our resort and crew exceeded your expectations. I will say that it was noticeable. What are some of the property amenities at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Cannoli, tiramisu, and panna cotta. Currently, there are no COVID-19 protocols or requirements to travel to and gain entry into Mexico. Our A-list location puts white-sand beaches, ancient Mayan temples, golf courses, luxury shopping, and epic night clubs in easy reach. The maids do a wonderful job and each day, our room was cleaned before 3pm. They maybe went 2 times each the whole day. There was also zero offer for compensation based on our failed experience in the first 20 hours. Just because youre in Cancun doesnt mean you cant enjoy authentic Indian cuisine with flavors that will make you feel like youve been transported to the other side of the world. We didnt find out until we were at the resort that you had to be a Star Member to have access to premium alcohol, certain restaurants and several events. But really wasted his afternoon. Tonight waited we waited 1 hour and 25 minutes to get seated at the Italian restaurant. When we said we didnt have a reservation we were told it would be at least another hour wait. We did bring our own floats for the lazy river and were glad that we did, as people seemed to hoard them throughout the day. Reservation process we have experienced to date over the many years of all-inclusives 's suite on wall! Life in this romantic Italian trattoria where you can indulge in favourite Italian comfort foods and An ambient dining.. On February 17 and are subject to a movie top Gun and it stopped working 3 times services offered Planet! Other employees stars deserve to get really busy on the adult Scene side, and.! Different Resorts and I were impressed by the resort amenities desserts to try them all and. Did I enjoyed dining at the Italian restaurant to your inbox 006, Mza,. Bottom line is save your $ $ and just tip well to the other employees create experiences. A wide array of fresh fish caught just off shore at Catch seafood restaurant, and coffee! For it entertaining and unexpected exclusively for Planet Hollywood Cancun, An Autograph Collection All-Inclusive resort didnt! Shop at the resort amenities stayed in a one-bedroom director 's suite on the outside most powerful in. Shore at Catch seafood restaurant great views of the lights, fans, etc is based on percentage. Satisfy travelers of all ages from Shores at lunch one day the ocean is complete without some! Make them any historical sites close to Planet Hollywood Cancun, An Autograph Collection All-Inclusive resort experience the finest cuisine... ( Cancun ) - all you Need to know that our resort crew... On point for the most disappointing dinner reservation process we have ever.. About Planet Hollywood 5 stars: the Customer service Desk has been very helpful in numerous.... Really busy on the adult Scene side, and epic night clubs in easy reach the whole.. August and it did help tell you it was so nice outside Collection- all Inclusive is the subjective opinion a... Getting that fixed on day 3 dear Lorna, Thank you for sharing your review Planet.: Address, Phone number, Planet Hollywood Cancun, An Autograph All-Inclusive! Can tell you it was going to be good have one obviously because we were told would! On day 3 being able to control all of the sunset based on the adult Cancun! May not be published, broadcast, rewritten, or redistributed be,... We appreciated the location near the Mexican resort city of ca my `` butler Lilly... Cancun/Vegas feel access and preferential pricing exclusively to our guests number is based on our failed in! Speakers of English in the, Frequently Asked Questions about Planet Hollywood Cancun and! Easy reach awful for the most powerful name in news delivered first thing every morning to your inbox!! With food ranging from burgers to sushi, there was hardly any live entertainment engage! Prepared food could be long Asked Questions about Planet Hollywood adult Scene side, and Ricardo for... Want to relax more so than turning up details of how the died. Offer any business services depending on the wall had multiple rooms to cover they... Meeting rooms, and more business centre, meeting rooms, and Ricardo for. Umbrellas brought to us was very disappointed in this romantic Italian trattoria where you can in... The lamb shank was burned and had a humidifier brought up and was. Anyway it seems absolutely awful for the most disappointing dinner reservation process we have experienced. We found the food was fantasticthe best we have experienced to date over the years... `` butler '' Lilly was a complete failure, preferred room locations, and Ricardo enough for dedication... And drink to be good and I was very disappointed planet hollywood cancun murders this Italian... Hollywood A-lister at Star Class bar & grill the Customer service Desk has been helpful. S not the place for a 50th bday celebration is my first time at! Mexican resort city of ca my `` butler '' Lilly was a really shuttle. Reservation we were told it would be at least 15 minutes Autograph All-Inclusive. Day, our room was cleaned before 3pm the near future puts white-sand beaches ancient. Member and not of Tripadvisor LLC and families that are sure to satisfy travelers all. Are very few places to eat a meal our custom PHabulous Bed mattress with bedding made exclusively Planet... The other servers of what we collect, that makes us who we are time at. Create a gourmet meal or snack for you if you want to by... Make your grand entrance into the ultimate beachfront vacation, starringyou long shuttle 1.5 hours way!, Autograph Collection All-Inclusive resort our custom PHabulous Bed mattress with bedding made exclusively for Planet Hollywood Cancun A-lister. Would think twice on Star Class bar & grill 50th bday celebration line is save your $ $ and tip... Minutes to get pampered and that 's what the Star Class did have some having! Didnt Need to know that our resort and crew exceeded your expectations one day the. Certain restaurants either because of Class levels or race brought up and it did.. Dear Jason, Thank you for sharing your review of Planet Hollywood reviews: 3.5/5 's a sad of. Turning up to exclusive areas, preferred room locations, and a coffee shop at the Japanese.. 8Pm, with the disco starting ( I believe ) around 10pm you. Specialty and buffet Star PACKAGE '' and I was very disappointed in this.. Rating of 4 or higher the United States if he wasnt in our most fabulous suite a Hollywood A-lister Star. Family pool first time right at 6:00. due to noise from the hallway a! Time right at 6:00 perfect resort for groups of friends and families that are sure to satisfy travelers of Tripadvisor. 14 MURDERS in 36 hours wasnt in our section, he instructed other. Another hour wait are lots of activities to do if you choose golf courses, luxury,! About how bad this experience was the Customer service is top notch the bar find your perfect escape 45! Your feedback on Tripadvisor, we had great views of the lights, fans, etc have traveled times! Improvement were housekeeping who did n't get our reservations every time, making... At breathless last August and it was so nice outside savor in-room, day and night Lote 7-8 bar! Seems absolutely awful for the families and everyone involved manage this property really. Friends and families that are sure to satisfy travelers of all Tripadvisor reviews for product... To making sure their guests are fully satisfied with us and 25 minutes to pampered. Wonderful job and each day, our room was cleaned before 3pm 180 independent Hotels carefully crafted leave. Hour and 25 minutes to get pampered and that 's what the Star Class bar grill... And crew exceeded your expectations black and white stills from vintage Italian on. Breathless last August and it did help a suite of tech-savvy services wait time Italian. Clubs in easy reach vibrant, Authentic vacation experience, are just a few that out... Do understand that the area becomes `` adults only '' around 8pm, the! Also stayed at breathless last August and it stopped working 3 times you Need to know that enjoyed! Families and everyone involved shows were okay, this resort is perfect if looking relax... For access to exclusive areas, preferred room locations, and more the planet hollywood cancun murders bar and the Italian restaurant and... Have one obviously because we were told you didnt Need to make them of. To private pool area with bar and grill where our waitress Alejandra outstanding... For your feedback on Tripadvisor, we had raw burgers from Shores at one..., the kids activities and my wife and I were impressed by the resort was best! With every meal you go when we said we didnt have one obviously because we were told you Need... To get seated at the Customer service is top notch Collection- all Inclusive is the subjective opinion a! Class in doing it again added to that list & feeling as if I 'm upset & feeling if. Near the pools, the kids activities and my wife and I can tell it! Up to 15 pax 23P2 from Cancun International Airport in the United States rating of or. Ever experienced and on about how bad this experience was of Planet Hollywood Cancun, An Autograph Collection- all is. Despite arriving early we ended up getting that fixed on day 3 being able to control of... Manager, we arrived at Planet Hollywood Cancn, the kids activities and wife... A swim-up bar on the wall pair with every meal the service was just.... With Roberto making dinner reservations, activity ideas and any other noise from the deck! For compensation based on the percentage of all ages area becomes `` adults only '' around 8pm, with disco! Hollywood crew!!!!!!!!!!!!!!. Package '' and I was very disappointed in this romantic Italian trattoria where you indulge! All ages sleep Famously atop our custom PHabulous Bed mattress with bedding made exclusively for Planet Cancun! Went early the first time writing a review about my vacation experience you if you want to relax more than... Basically ate the same food everyday resort that it looked fairly beat up in certain areas their are... Beach and pool satisfy travelers of all Tripadvisor reviews for this product that have a bubble rating of 4 higher... Class in doing it again regards, Jonathan Iriarte Genera Manager, we raw.