The required visas can also be requested via the visa and passport service provider CIBTvisas (http://cibtvisas.de/leisure-eu-splash). Miami-based Norwegian Cruise Line has canceled all voyages onboard Norwegian Sky between May 29 through December 29, 2023. You should make a note of the ESTA approval number when you receive it. Passengers who canceled and requested refunds under Norwegian's Peace of Mind policy received refunds to the original form of payment (instead of FCC) for dining, water/soda, internet and photo packages, as well as purchased onboard credits and items purchased as Bon Voyage or celebration gifts. Additionally, unless otherwise specified at the time of booking, fares do not include travel insurance, drinks, service charges, gratuities relating to services, hotel meals, shore excursions, connecting regional flights (unless booked with us at the same time as you make your cruise booking), personal expenses, dining at certain on-board restaurants and any other item not expressly included in the fare. Alternatively, you may notify the travel agent through whom you made your booking. This includes claims involving death or personal injury or loss of or damage to luggage or any mobility equipment or other specific equipment used by a guest with reduced mobility ("mobility equipment"). The information contained in any brochure or on our website is that applicable at the time of publication. Please visit http://www.gov.uk/foreign-travel-advice or your local EU government website for further details. Any claims covered by the Regulation and the Athens Convention must be made within the time limits set out in the Athens Convention (see below). You must check the policy terms prior to purchasing your insurance. (1) For some cruises, you can book transfers between the airport and ship (and vice versa) with us where you have made your own flight arrangements, subject to the following terms. The Athens Convention limits the maximum amount we as the carrier may have to pay if we are found liable in the event of death or personal injury occurring during the course of carriage. Any special requirement which we have accepted will be specifically confirmed as accepted on your confirmation invoice. (5) You are responsible for ensuring your luggage is properly loaded on the transfer vehicle and promptly collected on arrival at the port or airport. Copies of the relevant parts of these terms and conditions are available on request from us or the supplier concerned. This insurance will ensure you receive a refund of the price paid (if you have yet to travel) or reimbursement of necessary expenses you are forced to incur in order to return home (where your contracted arrangements include return travel). Changes from air/sea packages to cruise-only and name changes for more than one passenger are considered rebookings and cancellation fees apply. For the convenience and comfort of such Guests, they are strongly encouraged to bring a collapsible wheelchair. Where you have provided an e-post address to us or your travel agent, we will e-post your confirmation invoice to you. In the event that we are found liable for any transfer which does not form part of a flight inclusive booking or was not booked at the same time your cruise only booking is made on any basis, we are entitled to rely on all limitations and exclusions of liability contained or referred to in these Terms and Conditions. (1) Recommended Consultation with Medical Practitioner. For transfers which form part of a flight inclusive booking or are booked at the same time your cruise only booking is made, we will have no liability for or in any of the circumstances referred to in this paragraph providing the transfer has been operated with reasonable skill and care. The rebooking will always be subject to flight availability and to the payment of any charges imposed by the airline which may, in some cases, be the full cost of the ticket. This invoice will be sent to the party leader or your travel agent. Requests for refunds must be submitted in writing to Norwegian Cruise Line. Liability of the carrier can be reduced, in part or entirely, if he proves that the death of or personal injury to a passenger or the loss of or damage to his luggage was caused or contributed to by the fault or neglect of the passenger. (1) Subject to the requirements of EU Regulation 1177/2010, we regret we are not in a position to offer you any assistance in the event of delay at your outward or homeward point of departure. These can be viewed on the airline's website. (2) If any individual Guest wishes to transfer their individual booking to another person (introduced by you), you may do so provided the person to whom you wish to transfer your individual booking satisfies all conditions which form part of your contract with us. The final message from iCruise stated that NCL agreed to honor the refund. The good news: Here's your $5,587 refund for the canceled cruise. (4) Guests may not be able to participate in certain activities or programmes either on board the ship or onshore at ports of call if to do so would create a risk of harm to themselves or any other person. Full cancellation charges will then apply. We will of course endeavour to offer you alternative holiday arrangements where possible which you may choose to book (at the applicable price) in place of those cancelled. Luggage and other personal possessions are at all times your responsibility and are carried on the transfer vehicle at your risk. Some airlines will allow pre-assigned seating requests only once the ticket has been issued and may make an additional charge for this service. Guests are at all times responsible for paying all service fees imposed by the airlines. Cancellation charges will then apply and you will be responsible for all costs, expenses, fines and other sums which are incurred by you, NCL and/or the airline as a result. This means that, subject to these Terms and Conditions, we will accept responsibility if, for example, you suffer death or personal injury or your contracted holiday arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted holiday arrangements. All sums you receive or are entitled to receive from the airline concerned by virtue of these Regulations represent the full amount of your entitlement to compensation or any other payment arising from such cancellation, delay, downgrading or denied boarding. Cruise line cancellations - If your cruise is cancelled by Norwegian or boarding is delayed by three days or more, and you choose not to sail on the delayed trip, you are entitled to a refund of the amount paid within 180 days. (3) In order to enter the USA, every person travelling (including children) must have a visa unless they qualify for the Visa Waiver Programme (VWP). You are strongly advised to take out appropriate and adequate insurance to protect all valuable and important items. Failure to operate/cancellation of any particular shore excursion(s) does not constitute a significant change to your holiday arrangements and does not entitle you to any compensation other than a refund of the cost of the excursion(s) concerned where you have paid. Guests requiring the use of a wheelchair must provide their own as any wheelchairs available on the vessel are for emergency use only. If you have any questions about how we handle or protect your personal data, please contact us at PrivacyTeam@nclcorp.com. The notice in writing need not be given if the condition of the luggage has at the time of its receipt been the subject of joint survey or inspection. (5) Directive (EU) 2015/2302 of the European Parliament and of the Council on Package Travel and Linked Travel Arrangements will apply to your contract. (7) Any authorised travel agent through whom you make a booking will relay information from you to us and vice versa. (2) The time involved in obtaining any EU citizen's passport will vary and you should check the position with the relevant passport agency. In this case the cancellation charges set out in clause 8 below will be payable. It has been identified that elderly persons and persons with certain chronic medical conditions may be at increased risk of life-threatening complications from being infected with COVID-19. For all cruises which involve international carriage (as defined by the 1974 Athens Convention referred to below), the provisions of EC Regulation 392/2009 on the liability of carriers of passengers in the event of accidents (which incorporates certain provisions of the 1974 Athens Convention Relating to the Carriage of Passengers and Their Luggage by Sea as amended by the 2002 Protocol ("Athens Convention")) and/or the Athens Convention as referred in clause 12 of these Terms and Conditions will apply to your cruise and the process of getting on or off the ship. If any Guest suffers from reduced mobility or any medical condition or disability which may affect your holiday, please give us full details before booking so that we can provide you with precise information as to the suitability of the holiday taking into account your specific needs. (6) Pets, birds, livestock and other animals are not allowed on board the ship. (2) We will provide assistance on https://www.ncl.com/case-submission or you can contact our Guest Services Department at 0800 0310 2121. For all other claims, if we are found liable to you on any basis, the maximum amount we will have to pay you is three times the total cost of your holiday (excluding any insurance premiums or amendment / cancellation charges) paid by or on behalf of the person(s) affected in total. momoz74 3 yr. ago Did the confirmation include any dollar amounts? All references in these Terms and Conditions to "cruise", "holiday", "holiday arrangements", "booking", "contract", "package" or "arrangements" mean such holiday arrangements unless otherwise stated. Guests should note that airlines may not allow name changes on scheduled flights and that the flight booking may need to be cancelled (with payment of the applicable cancellation charges which may be up to 100% of the flight cost) and rebooked if a name needs to be changed. (3) We cannot guarantee accuracy at all times of information given in relation to any shore excursions or about the port/area you are visiting generally or that any particular excursion will take place. If the actual cost is less than the amount paid, the difference will be refunded. Without limitation, you will not be entitled to a full refund and cancellation charges are likely to apply where such circumstances affect your ability to travel on your holiday rather than our ability to perform or provide the contracted arrangements. Please also note that strict time limits apply for the commencements of proceedings in respect of any claim for damages arising from death or personal injury of a passenger or for loss of or damage to luggage. The Guest understands that our COVID-19 Policies and Procedures may or will include (but are not be limited to): (1) providing an accurate, truthful and complete health questionnaire for each Guest in a form and containing any and all health or travel-related questions as required by us in our sole discretion based on advice received from relevant government or health authorities or medical experts prior to boarding; (2) pre-embarkation and/or periodic testing and temperature checks of each Guest followed by a period of isolation until test results are available; (3) modified capacity rules for activities (including but not limited to restaurants, gyms, and entertainment events onboard and for shore excursions) which may limit or eliminate the ability of Guests to participate in particular activities; (4) mandatory use by each Guest (except for children under the age of 2 years) of face coverings in most locations outside of the Guest's cabin whilst onboard, during embarkation, disembarkation and shore excursions; (5) mandatory social distancing and/or cohorting of Guests at any/all times whilst on board and during embarkation, disembarkation, and shore excursions; (6) additional restrictions during shore excursions depending on local conditions, including but not limited to denial of disembarkation at destinations unless participating in only shore excursions approved by us; (7) mandatory hand-sanitizing by Guests upon entry or exit of any public areas; (8) confinement of Guests to cabins, quarantine or emergency disembarkation of Guests if, in our sole discretion, such steps are necessary to prevent or slow the spread of COVID-19; (9) the required completion by Guests in a timely manner of any written authorizations or consent forms required for us to carry out our COVID-19 Policies and Procedures (including but not limited to medical information, medical privacy, or personal data privacy consent forms), and; (10) other policies and procedures deemed by us in our sole discretion to be necessary to reduce the risk of spread of COVID-19. Fares published are guideline prices, may be subject to change at any time and are subject to availability. (1) For security reasons, the United States, most European and many other countries now require airlines to provide information about their passengers before they fly. We are not responsible for pre-assigned seating prior to flight departures for any reason. It is your responsibility to ensure that the insurance cover you purchase is suitable for your particular needs. I always receive CC refunds for canceled cruises in about a week. Name changes and departure date changes are considered reservation cancellations and are subject to the above cancellation fees. Personal data is information, or a combination of different types of information, that could reasonably allow you to be identified. You should notify us as soon as possible in the event of any change in these details. Under these circumstances, the Guest shall not be entitled to a refund or compensation of any kind. act of war, natural disaster, act of a third party). The Guest's consent extends to minors and other persons in the care and charge of the Guest. 2023 Norwegian Cruise Line Holdings Ltd. 11-Reasons to Cruise to Alaska this Summer | NCL Travel Blog, 14-Day Authentic Alaska - Northbound Cruise Tour | Norwegian Cruise Line, 14-Day Authentic Alaska - Southbound Cruise Tour | Deck Plans | Norwegian Cruise Line, 20-Day Transpacific from Tokyo (Yokohama) & Alaska | Norwegian Cruise Line, 11 Reasons to Cruise to Alaska this Summer | NCL Travel Blog, 2. + Also applicable where the Guest fails to turn up for their holiday without any prior notification to us. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on or passed onto us or expenses being incurred by us, you will be responsible for reimbursing us accordingly. Payment of the required deposit or full payment as applicable and as referred to in clause 4 below must be made directly after conclusion of the contract following the respective payment terms. (2) Except where included in the cost of your cruise booking or purchased at the same time as you make your cruise booking ("included shore excursions"), shore excursions do not form part of your cruise only or cruise inclusive holiday arrangements and these Terms and Conditions (other than this clause 17 and clause 12(6)) do not apply them. Cruise tickets, air tickets, transfer coupons and/or vacation package vouchers must be returned before a refund can be made. It may be possible to make changes at a later stage but the costs involved in doing so will be higher. Where we are able to do so, an amendment fee of 50 per person per change will be payable together with any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers. Norwegian Cruise Line's Payment and Cancellation Policy is subject to change without notice. If your cruise is cancelled by Norwegian or boarding is delayed by three (3) days or more and you elect not to sail on the delayed voyage, you are entitled to a refund of the amount paid to Norwegian within 180 days, or an optional Future Cruise Credit ("FCC"). After balance due date, cancellation is subject to the same cancellation charges as the cruise. Such deviation shall not give rise to any liability on our part and shall not represent a significant change to the holiday. * This payment will only be refundable in the event that we cancel your reservation or you do so in circumstances where you are entitled to a full refund. Posted 46 minutes ago. Occasionally, it may be necessary to cancel confirmed holiday arrangements. Norwegian announced the cancelation in a letter to guests on February. In this situation, we will refund all monies you have paid to us within the period prescribed by the legislation applicable at the relevant time from the effective date of cancellation (see clause 10(1)d) but will have no further or other liability to you including in respect of compensation or any costs or expenses you incur or have incurred as a result. must be carried by hand and not packed in your luggage and/or left unsecured in your cabin or elsewhere on board the ship, on any other transport or in any other accommodation. (4) We will not make any refunds in respect of any unused element of your holiday, including but not restricted to any cruise portion, hotel accommodation, land-based programme, flights or transfers. (3) You will be provided with a voucher for your confirmed transfer which you will need to present before you will be allowed to board your transfer vehicle. Subject to these Terms and Conditions, we do not limit or exclude our liability for death or personal injury arising from our negligence. (6) a. EC Regulation 392/2009 on the liability of carriers of passengers in the event of accidents ("Regulation") became applicable in the EU and EEA States on 31 December 2012. Before making a booking, you must ensure that you have read and understood these Terms and Conditions (raising any queries you have with us). (3) Please note, we cannot accept responsibility for any services which do not form part of our contract. The Guest agrees to submit to any personal search or search of luggage and goods where such search is reasonably required by us or any supplier in the interests of security or safety or by any third party acting with appropriate authority. The Guest further understands and accepts that the risk of exposures to these communicable illnesses and others is inherent in most activities where people interact or share common facilities, is beyond our control, and cannot be eliminated under any circumstances. All information is believed correct at time of publication but is subject to change. Where applicable, the Regulation and the Athens Convention apply to the cruise element of your holiday as well as the process of getting on or off the ship concerned in accordance with the provisions of the Athens Convention ("course of carriage"). This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised by us as forming part of your holiday and we have not agreed to arrange them as part of our contract. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. (5) Guests can choose to book cruise only with Norwegian and organise travel arrangements to/from the port of embarkation/disembarkation individually. We are the carrier for the purposes of the Regulation and the Athens Convention. You must also indemnify us for any costs, expenses or other sums we incur as a result of your failure to comply with any requirement of these Terms and Conditions including, by way of example, failure to provide information in accordance with clause 19 (Secure Flight Passenger Data and Advance Passenger Information). 14-Day Authentic Alaska - Southbound Cruise Tour | Deck Plans | Norwegian Cruise Line 20-Day Transpacific from Tokyo (Yokohama) & Alaska | Norwegian Cruise Line View All Results For loss or damage caused by a non-shipping incident, the passenger has a right to compensation from the carrier of up to 2,250 SDR (approximately 2,400 or 2.700 as at 22 June 2018) for cabin luggage and, up to 3,375 SDR (approximately 3,600 or 4.100 as at 22 June 2018) for other luggage, if he/she proves that the incident was the result of the carrier's fault or neglect. a. You will be responsible for meeting all costs and expenses incurred as a result including, where applicable, those involved in joining the ship at a later port of call. The Guest expressly agrees to comply not only with the COVID-19 Policies and Procedures as they are described herein, but also as they are set out on website at www.ncl.com/sail-safe, at all times including pre-embarkation, whilst onboard, during port calls and shore excursions and/or final disembarkation. In addition, our COVID-19 policies and procedures (COVID-19 Policies and Procedures) are described in Clause 2 below and generally throughout this Contract and on our website at www.ncl.com/sail-safe. Each piece of baggage must be distinctly labelled with the Guest's name, name of the ship, cabin number and sailing date. If an individual Guest wishes to cancel their place on the booking (but not the entire booking), that person must telephone us on 0800 0310 2121 during normal working hours. The Regulation and Athens Convention also limits the maximum amount we as the carrier have to pay where loss of or damage to mobility equipment occurs during the course of carriage. No compensation is payable for insignificant changes. For Switzerland, insurance has been arranged with International Passenger Protection Ltd. via Liberty Managing Agency Limited, United Kingdom. Special care must be taken of such items. The most we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis is limited to the most we or the carrier concerned would have to pay under the international convention or EU regulation which applies to the flight or claim in question (for example, the Warsaw Convention as amended or unamended and the Montreal Convention for international travel by air and/or for airlines with an operating licence granted by an EU country, the EC Regulation on Air Carrier Liability No 889/2002 for national and international travel by air). Unless otherwise advised at the time of booking, cancellation of a Restricted Air flight at any time will incur a cancellation charge equivalent to the full cost of the flight. If you need to correct the spelling of the name of any Guest or any other incorrectly stated (by us) information, you must do so by contacting us within 7 days of receipt by you of your confirmation invoice providing the correction is made more than 14 days in advance of your departure date. If the passenger fails to comply with the above, he shall be presumed, unless the contrary is proved, to have received the luggage undamaged. Cruise Cancelled by Norwegian. NCL has not indicated that this is the case. (3) Your attention is drawn to clause 2 - Public Health, COVID-19 Policies and Procedures, Understanding the Risks. Costs associated with transportation to rejoin the ship such as, but not limited to, travel costs, government fees, visa fees, subsistence, accommodation, air fare, launch fare, car hire or agency fees must be borne by you. (1) Services and goods provided during the holiday and any port or airport charges and taxes which are not included in the confirmed holiday price must be paid by you. We also reserve the right to make changes to and correct errors in advertised prices at any time before your holiday is confirmed. c. In the event that unavoidable and extraordinary circumstances (see clause 11) occur in the place where your cruise is due to take place or its immediate vicinity and significantly affect the performance of the contracted arrangements or the carriage of passengers to that destination, you will be entitled to cancel prior to departure without payment of cancellation charges and receive a full refund of all monies you have paid to us (except for any previously incurred amendment or cancellation charges). IMPORTANT NOTICE: Guests are advised to carefully read and review the Terms and Conditions of the Guest Ticket Contract set out below which affect your legal rights and are binding. Information on entry requirements for the USA is available at http://travel.state.gov. (3) Where any cancellation reduces your cabin occupancy or the number of full paying Guests below the number on which the price and/or any discounts or concessions agreed for your booking were based, we will recalculate the holiday cost of the remaining Guest(s) based on the then applicable rate and re-invoice you accordingly. Minors under 21 not travelling with both parents into Canada must have in their possession a notarised letter, which includes the actual dates of travel and signatures of both parents, indicating the name of the person(s) with whom the minor is travelling, and granting them permission to escort the minor. (8) Without prejudice to any other provision of the terms set out in this clause, any liability which we may have to you on any basis for or in connection with any transfer which does not form part of a flight inclusive booking or is not booked at the same time your cruise only booking is made will in any event be limited to a refund of the cost of the transfer in question paid to us except where the claim involves death or personal injury or loss or damage of luggage or personal possessions, in which case the Athens Convention limits the maximum amount we as the carrier may have to pay. With the Interactive Air offer guests can choose between flexible fares (allowing changes after booking and payment with final cruise payment) or have access to current available flight pricing with restricted fares (allowing no changes and required payment in full at time of booking). Please check this invoice, your tickets and all other documents carefully as soon as you receive them. Please, however, bear in mind that no mini-safe is totally secure and consider carefully whether you need to bring the items in question with you on holiday. You must not bring on board any intoxicating liquors or beverages or any drugs. (3) Please read your policy details carefully and take them with you on holiday. Where we are only able to inform you of the likely carrier(s) at the time of booking, we will inform you of the identity of the actual carrier(s) as soon as we become aware of this. The above conditions will apply in respect of any other country against which comparable sanctions are issued by the United States. She doesn't care who issued the refund. In the event of different advice being given by EU governments, we will follow the advice given by the UK Foreign, Commonwealth and Development Office. All costs incurred in obtaining such documentation must be paid by you. Luggage does not include mobility equipment which is dealt with below. Guest further agrees that any type of photograph or recording, in any audio or video format, of the Guest, other guests, crewmembers, independent contractors, concessionaires, guest entertainers or any other third party onboard any of Carrier's vessels or depicting said vessels, their design, equipment or any other feature or part of said vessels, shall not be used by Guest for any commercial purpose, or other financial gain, personal or otherwise, including but not limited to in any media format or broadcast, or for any other use without the express written consent of Carrier. (7) Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) of any nature which (a) on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not reasonably have foreseen you would suffer or incur if we breached our contract with you or (b) did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. We both also agree that any claim (and whether or not involving any personal injury) must be dealt with by the Courts of England and Wales only. Cruise Cancelled by Norwegian If your cruise is cancelled by Norwegian or boarding is delayed by three (3) days or more and you elect not to sail on the delayed voyage, you are entitled to a refund of the amount paid to Norwegian within 180 days, or an optional Future Cruise Credit ("FCC"). Cancellation charges (as set out below) will apply. 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