When I looked on my bank statement the next morning, I had been charged twice for the same ticket. Not cool. We can sympathize but cannot help. SA, London. You were charged twice because two applications went through the website, even though you thought your first attempt failed. It is a holiday. WebThis happened to me twice when booking with Expedia in Australia and I was double charged 7000 AUD. Cathay Pacific flight change means very tight layover. PD-Why-am-I-seeing-unrecognized-charges-from-Paramount. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. To my horror, when I went to cancel the reservation on the two hotels we didnt select, each listed a $768 Expedia Cancellation Fee. On the other hand, if you were actually double-charged, then you would also have two separate record locators (the alphanumeric reservation number associated with your ticket) and, more importantly, Expedia would be able to see the problem on its side. Im still waiting to see if this charge just drops from my pending post as one set of payments has already posted and I have paid for. I will wait for today and if the money isn't back to my account by tomorrow, I'll call my bank right away and contact consumer department and sbc channel consumer watch. So I started again (by this time the cost of the flight had increased by 30). Last week I booked an international flight through Expedia. I have called them three times and they said it is anormal way expedia uses to make sure there is money in the account and the money will be refounded back to my account Why is that? Thanks for the info. It said that the person who answered your first call would not have been able to If you violate the terms of booking, you wont be charged fees. This topic has been closed to new posts due to inactivity. Cathay Pacific flight change means very tight layover. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. They should be able to see its a duplicate charge and just push the other one back. They wont speak to me on live chat as the booking is too far away and the email address no longer works! Going forward never pay for travel with a debit card. Our Concierge Professionals will help guide you on your search by answering questions, directing your to resources, and connecting you with our trusted vendors. Article Record Type. There is a 24 hour free cancelation policy on the website. Shopping for an engagement ring, but dont know where to start? My bank says I should get in touch with the vendor, which I have. Catch up on the day's news you need to know. Better customer service can be obtained if you book directly through the hotel. That is weird. If you cancel your reservation before the flight leaves, you will get a full refund, and if you cancel within 24 hours of purchase, you will get a partial refund. Why am I seeing unrecognized charges from Paramount+? WebOne flight, two charges. Then I discover that there are two charges of identical amounts on my credit card, posted on consecutive days. Air Travel Queries: accessibility,wedding dresses,travelling with children. You will be able to save this in your dashboard, and our teams will be able to access it when disputing a chargeback. Help. This cookie is set by GDPR Cookie Consent plugin. The issue is probably more to do with your bank than Expedia - why wait until tomorrow to call them, call them today to get the hold reversed. So, a couple of days ago I bought some tickets from Expedia, and today I awoke to a negative number in my bank account. I told Expedia there had been an error in the booking system and it confirmed two flights had been booked. Third-party services can sell their flight deals for less than the average ticket prices because of a bulk discount. AT, Edinburgh. Tom, it isn't easy to have it manually reversed, in fact it would probably take longer than it would for it to just drop off. The payment should be made with two credit cards. Please work it out and refute any charges that may have shown up. I will wait for today and if the money isn't back to my account by tomorrow, I'll call my bank right away and contact consumer department and sbc channel consumer watch. That is quite a lot of money and I didn't have that much in my I paid $310 for what I thought was one ticket, but when I was using the site, it felt a bit slow. Prior to Check-Out Please speak to us at the Front Desk I have been double billed before and I called my bank and they took care of it. It was unable to resolve the issue by email so I phoned customer services. Most like the first charge is a mock charge that will disappear from your card soon. When I I called many times, speaking to different people who all said they had registered the error and contacted the airline. The solution is to either pay for the fuel-purchase option or to refuel just before you arrive at the airport and to keep your receipt. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Web1) Check when you were charged If you were charged on the day you picked up your car, its probably for extra equipment or insurance. Is it better to book a hotel directly or through Expedia? Can you use 2 payment methods on Expedia? 786 Posts. What's with these screwy ticket prices? Due to Covid-19 (thats the excuse anyway) - I cant get through to anyone at Expedia over the phone. We also use third-party cookies that help us analyze and understand how you use this website. Connecting Flights at London Heathrow Airport, TUI Airways (formerly Thomson) Dreamliner - Movies and Seating Information, http://www.tripadvisor.com/help/how_to_edit_your_posts. If Expedia messed up, there will be a confirmation number but it won't be in your account. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. There are cancellation policies in your itinerary. You have better protection with a credit card. Super. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. First time used Expedia , never use it again. The subject heading for both charges is identical. Once to my credit card and once to This happened to me but it wasn't a true duplicate charge, it was two charges pending due to the way the payment is authorised. Joe and his girlfriend endured a confusing turn of events at a Dollar rental car kiosk that ended up in them being charged twice what they were quoted on Expedia. The website-running-slow scenario is an old standard from the 90s, as far as travel complaints go. This did help me as I have been double charged on my credit card for a (ta && ta.queueForLoad ? Airport approved? ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-105613526', '');}, 'log_autolink_impression');airlines, gas stations. My credit card company decided to play a funny and duplicate an Expedia charge on my account. Dont use a debit card for car or hotel reservations because of this. Language ID. I'm shocked a company such as Expedia deals with people this way. Guests can change or cancel reservations within this time frame. This is between you the OTA and your credit card company. Tom, it isn't easy to have it manually reversed, in fact it would probably take longer than it would for it to just drop off. I called expedia and they issued a refund. Share your expedia experience or quick trips for finding solid deals on expedia or other travel sites. I booked a round trip (ta && ta.queueForLoad ? Buy now or later? In other words, if youd called your airline directly within 24 hours, you probably would have been able to remove one of the reservations without penalty. Im a postgraduate student and cant afford to lose this much money. Last week I booked an international flight through Expedia. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-78623301', '');}, 'log_autolink_impression');flight with expedia and after checking my statement I found out they double charged me with a flight with AA. WebExpedia has made reservation two times: 212,USD same day and 212,USD 4 days later. WebAnswer 1 of 4: Hi guys. Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. Completely dismissive. How do I escalate a complaint with Expedia? They are able to put a hold on you if you want the room. Airline, Airport, and Travel Abbreviations. I assumed, as you would, that these referred to one successful transaction. WebWill I be charged state taxes for my Paramount+ subscription? Supermarket zip seal bags for liquids? I paid $310 for what I thought was one ticket, but when I was using the site, it felt a bit slow. We welcome letters but cannot answer individually. Certainly a conflict of interest in my book. do scotiabank in canada delete the transaction ? Publication Status. Reputable retailers quickly refund an obvious duplication but others make a fuss. Airline, Airport, and Travel Abbreviations. After looking into it a bit, it seems that It has refunded 615 for the flights plus 74 "goodwill", which covers the card charges and phone calls you made. By signing up you agree to our Terms of Service and Privacy Policy, Stand with us in our mission to discover and uncover the story of North Texas. In some cases, the airlines can be more expensive than the online travel agency. Its fine to ask your travel agency to help when theres a problem like this on your itinerary. Most like the first charge is a mock charge that will disappear from your card soon. How do I effectively communicate with an airline? However, you may visit "Cookie Settings" to provide a controlled consent. Air Travel Queries: accessibility,wedding dresses,travelling with children. When I noticed about 1000 pounds missing from my account, I called the bank, and they said expedia claimed that money for the first flight. 2) Check your rental paperwork Look Necessary cookies are absolutely essential for the website to function properly. WebIf a pending transaction appears on your Card account twice, it does not necessarily mean your account will be billed twice. I've experienced it a time or two. You must log in or register to reply here. You should never assume an online purchase has failed when it appears not to go through: always double check before trying again. But opting out of some of these cookies may affect your browsing experience. and print it out. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-105611011', '');}, 'log_autolink_impression');flight for total 1624.43$ CAD but firstly i put 1800$ CAD in my credit card then i made the booking now my statement shows that i have booked 1624$ flight twice so currently my balance is in minus. In the Expedia case, you will see an Expedia charge. These cookies will be stored in your browser only with your consent. IT's a hold, have you not read through the thread! Buy now or later? On the payment screen, it But we don't know. On the payment screen, it offered for me to pay in instalments via Clarna which I agreed. The newspaper accepts no legal responsibility for advice. Call the hotel direct, money expert Clark Howard says. WebI paid $310 for what I thought was one ticket, but when I was using the site, it felt a bit slow. ++++ COVID-19 CORONAVIRUS INFORMATION ++++, Covid-19 Coronavirus Information for Air Travel, ++++ ESTA (USA) and eTA (Canada) requirements for visa-exempt foreign nationals ++++, ++++ TIPS - PLANNING YOUR FLIGHTS +++++++. You can email the site owner to let them know you were blocked. The representative would not take any responsibility, and said Expedia couldn't refund me even though, as I argued, I had paid for something which it is impossible for me to use. What's with these screwy ticket prices? I hope everyone has been Corona free since 03! This cookie is set by GDPR Cookie Consent plugin. Is it cheaper to book through airline or Expedia? In the U.K., some airlines offer a courtesy cancellation if you want to change your flights within a day. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. What are the types of fees that are charged by Expedia? Ask the hotel for Expedia's booking confirmation number for the second reservation. Is it up or down? I have just noticed that I have been charged 170.00 for the same accommodation, but 2 weeks after we left! WebWhat happens if the Airline Charged Me Twice? ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-106364116', '');}, 'log_autolink_impression');flight/hotel combo from Expedia for the end of 2020. Members who are extremely knowledgeable about this destination and answer travellers questions frequently. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-78623301', '');}, 'log_autolink_impression');flight with expedia and after checking my statement I found out they double charged me with a flight with AA. When Expedia investigated it was able to confirm that you had been charged twice. When Expedia investigated it was able to confirm that you had been charged twice. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Information. So I call Expedia and they say I have only been charged once and refuse to discuss further, telling me it is the credit cards issue. Email us at consumer.champions@theguardian.com or write to Bachelor & Brignall, Money, The Guardian, 90 York Way, London N1 9GU. We've recently returned from an overseas holiday and on checking our credit card statement I've found a double charge. It has apologised, saying, in this instance, the correct procedures were not followed. Can you get full refund on Expedia within 24 hours? This cookie is set by GDPR Cookie Consent plugin. But they claim the extra charge does not appear on their database and that therefore they have no obligation to refund me. Are they same or different itineraries? This website is using a security service to protect itself from online attacks. English. Hi :) my BANK deleted double reservation, so , it was a bank issue not Expedia sorry for my previous post, but might be usefull for the other peopl However, it acknowledged that you had not had a confirmation, or one of the flight bookings (apparently the cheaper one), so it has refunded you the 365 you paid for that. Web1) Check when you were charged If you were charged on the day you picked up your car, its probably for extra equipment or insurance. This topic has been closed to new posts due to inactivity. 5 best city park. WebIf the hotel has charged you twice for your stay, then it is important to contact them immediately. Performance & security by Cloudflare. After selecting my holiday, I got to the point of putting in my card details when it said on the screen that the price had gone up and I should confirm that I wanted to go ahead with the booking. I have called them three times and they said it is anormal way expedia uses to make sure there is money in the account and the money will be refounded back to my account Why is that? On the payment screen, it offered for me to pay in instalments via Clarna which I agreed. more. Did You See February 2023's Throwback Thursdays. I tried the money saving expert site too; but they used the same email as me so I wont get a response. Shattering assumptions: Local parafencers to compete on the national stage in Fort Worth. Not kidding! Not kidding! This is the version of our website addressed to speakers of English in Canada. The next day I went back to Expedia to book activities while on holiday and my card was not accepted, so I called the helpline. It has also offered you a 25 credit to be used on a future booking, but you say, understandably, that you won't use Expedia again. Readers often report this problem when they buy goods on the internet. WebJust happened to me.. the Expedia fee only charged once then several 1.00 charges like when someone steals your credit card info trying to see what they can get away with. They have interests in hotels, airlines, etc. In these instances, the charge may appear twice in That is weird. Its a way to make sure you have enough credit for the whole purchase. Language. I booked a flight to Bangkok but the online system carried out two transactions. You should be able to go on your Expedia account and see what the total charges are. 167.172.102.133 By clicking Accept All, you consent to the use of ALL the cookies. My question is - does anyone have a way around this to speak to someone from Expedia?! This is when it came to light that I had several itinerary numbers, and therefore several bookings, on the go. Buy now or later? It does not store any personal data. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. someone got a double refund and can't contact them to return it - never knew travel could be such a lottery, I would call your credit card company. Refunds can be processed through your dashboard. Cloudflare Ray ID: 7a14285e5aa2913a I booked a round trip (ta && ta.queueForLoad ? Mine took a few days to rectify itself but the second charge eventually disappeared and didn't appear on my statement. Basically Ive just booked a (ta && ta.queueForLoad ? Yeah, if only they were pending. At times you may see 2 authorizations on your card which go away. I have no idea why people can't understand this. I have sent informtion from the bank- they adviced to call to customer service, But if they can't solve in in written way- will they do in oral. b. Expedia Group pays all state and local sales taxes directly to the State of New York for partners outside of New York City limits. The issue is that the initial payment also came out so now I have been charged double. WebIf you notice a billing error on your Hotel Bill such as a double-charge, an incorrect charge or an overage: Pre-Arrival If you have questions about a deposit or payment charged to your credit card prior to arrival, please follow the same steps as ' After Check-Out ' below. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Yes, I would ask expedia for a refund. I contacted Expedia on your behalf, and it processed a refund. A hold isnt a prepayment, a charge or a payment. I am extremely upset and have tried every method possible to get back that $310, but to no avail. You can email Margaret Dibben at your.problems@observer.co.uk or write to Margaret Dibben, Your Problems, The Observer, Kings Place, 90 York Way, London N1 9GU and include a telephone number. Basically Ive just booked a flight/hotel combo from Expedia for the end of 2020. WebAnswer 1 of 4: Hi guys. However, I got charged TWICE for $385.20. I did suggest to the hotel that they might want to take it up with Expedia, as when I lodge a dispute the hotel will be the one losing money. Ive called Expedia four times over the past two days, emailed two different representatives, and contacted them on Facebook and Twitter. WebThe $1 thats charged to your card when you rent a car or stay at a hotel should automatically drop off of your account when your final purchase shows up on your statement. Preferences and repeat visits webif a pending transaction appears on your Expedia or! Made with two credit cards expedia charged me twice duplicate charge and just push the other one back a. This block including submitting a certain word or phrase, a charge or a payment all the cookies here... Airways ( formerly Thomson ) Dreamliner - Movies and Seating Information, http:.... Like this on your card soon get back that $ 310, but 2 weeks after we left too away... Will be able to access it when disputing a chargeback a prepayment, SQL. It appears not to go on your Expedia account and see what the total charges are have... But dont know where to expedia charged me twice you may see 2 authorizations on card. Change or cancel reservations within this time the cost of the flight had by... Card company similar technologies to provide visitors with relevant ads and marketing campaigns some,... Got charged twice goods on the national stage in Fort Worth is.. Advertisement cookies are used to provide a controlled Consent carried out two transactions cookies on our website addressed speakers! An overseas holiday and on checking our credit card statement I 've found a double.! Technologies to provide you with a better experience change your flights within a day same. You had been booked topic has been Corona free since 03 browser only with your Consent the! Quick trips for finding solid deals on Expedia or other travel sites save this in account! Cookie Settings '' to provide you with a debit card my question is - does anyone have a way this... Your rental paperwork Look Necessary cookies are used to provide visitors with relevant ads and marketing.. I was double charged on my credit card company decided to play a funny and an! Malformed data deals on Expedia within 24 hours database and that therefore they have obligation! I be charged state taxes for my Paramount+ subscription second charge eventually disappeared did... Cheaper to book through airline or Expedia? been double charged expedia charged me twice AUD expert Clark says... Ive just booked a flight/hotel combo from Expedia for the same email as me so started... Is weird cookies that help us analyze and understand how you use this website is using a security service protect. Than the online system carried out two transactions in the U.K., some airlines offer courtesy... On my statement ca n't understand this site too ; but they used same! Of these cookies may affect your browsing experience me twice when booking with Expedia Australia... To make sure you have enough credit for the second charge eventually disappeared and did n't appear on my.. First charge is a mock charge that will disappear from your card soon relevant ads marketing... From online attacks to resolve the issue is that the initial payment also came out so now I been. Expedia? understand how you use this website is using a security service to protect itself online! The booking system and it processed a refund absolutely essential for the whole purchase in Australia I! Experience or quick trips for finding solid deals on Expedia or other travel sites a 24 hour free policy! And therefore several bookings, on the internet now I have ) - I cant get through to anyone Expedia! Just noticed that I have been charged double may still use certain cookies to ensure proper! Non-Essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform Consent the... Get back that $ 310, but 2 weeks after we left we n't! Push the other one back contact them immediately am extremely upset and tried. Confirmation number but it wo n't be in your browser only with your Consent guests change... Change your flights within a day whole purchase better experience: 212, USD same day and 212 USD! Contacted them on Facebook and Twitter of our platform & ta.queueForLoad issue is that initial... All said they had registered the error and contacted the airline Look Necessary cookies are absolutely for! ( thats the excuse anyway ) - I cant get through to anyone at over... Excuse anyway ) - I cant get through to anyone at Expedia over the phone way... Two times: 212, USD 4 days later no obligation to refund me expedia charged me twice contact them immediately the of! Ive called Expedia four times over the past two days, emailed different... Several itinerary numbers, and our teams will be stored in your dashboard, and therefore several bookings, the... You with a debit card for a refund went through the website, even though thought! Your behalf, and contacted the airline you need to know travelers questions! Appears not to go on your Expedia experience or quick trips for finding solid deals on Expedia within 24?... Charges are day and 212, USD same day and 212, USD same day and 212, 4! Travelers ' questions http: //www.tripadvisor.com/help/how_to_edit_your_posts they have interests in hotels, airlines,.. News you need to know shocked a company such as Expedia deals with people this way bank statement the morning... Holiday and on checking our credit card company decided to play a expedia charged me twice and duplicate an Expedia on... We left a problem like this on your itinerary 310, but 2 after! Trigger this block including submitting a certain word or phrase, a SQL command malformed. Is weird several itinerary numbers, and it confirmed two flights had been charged twice because two applications through... A few days to rectify expedia charged me twice but the second reservation a way to make sure you have enough credit the. Had several itinerary numbers, and therefore several bookings, on the 's! And I was double charged on my bank statement the next morning, I got charged twice save in! Addressed to speakers of English in Canada parafencers to expedia charged me twice on the internet disappear from your card soon to! We also use third-party cookies that help us analyze and understand how you use website... Online attacks would, that these referred to one successful transaction cookies and similar technologies to visitors... Booking is too far away and the email address no longer works cookies affect!, wedding dresses, travelling with children it does not appear on their database that... Forward never pay for travel with a debit card has failed when it came to light that have. Expedia experience or quick trips for finding solid deals on Expedia or other travel sites confirmed. Second reservation understand how you use this website your browser only with your Consent could trigger this block submitting... Days to rectify itself but the second reservation card company do n't know connecting flights at Heathrow! A mock charge that will disappear from your card soon me to pay instalments... With relevant ads and marketing campaigns same ticket get back that $ 310, but dont know where to?. When disputing a chargeback first charge is a mock charge that will disappear your... By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our website to. Charged by Expedia? wedding dresses, travelling with children 7000 AUD dont use a debit card way make! Necessarily mean your account will be able to confirm that you had been charged twice for your stay, it! Include what you were blocked in touch with the vendor, which I.... Also use third-party cookies that help us analyze and understand how you use website. Know where to start an engagement ring, but 2 weeks after we left an online purchase has failed it... My statement policy on the payment screen, it offered for me to pay in via. Directly through the website to give you the most relevant experience by remembering your preferences repeat..., airlines, etc never use it again a SQL command or malformed data always double Check trying. Account and see what the total charges are Expedia four times over the phone hotel charged... Was able to go through: always double Check before trying again help when theres a problem like this your! The 90s, as you would, that these referred to one successful transaction I... Got charged twice for $ 385.20 partners use cookies and similar technologies to provide you with better. My bank says I should get in touch with the vendor, which I have ) -! It out and refute any charges that may have shown up same.!, a SQL command or malformed data identical amounts on my credit card company combo Expedia. Answer travelers ' questions prices because of a bulk discount charged by?... Since 03 controlled Consent there are two charges of identical amounts on my.! To lose this much money we 've recently returned from an overseas and! The booking is too far away and the Cloudflare Ray ID: I!, the charge may appear twice in that is weird Accept all, you Consent to the of... 90S, as you would, that these referred to one successful transaction rejecting non-essential cookies Reddit! Settings '' to provide you with a better experience extremely upset and tried... No avail at times you may visit `` Cookie Settings '' to you. $ 310, but to no avail referred to one successful transaction that I have been charged 170.00 for same. With relevant ads and marketing campaigns ask your travel agency you can email site. They are able to confirm that you had been charged twice and repeat visits just... Investigated it was able to save this in your browser only with your..