Tell me about yourself. A factor that comes into play when applying for a job at Morrisons, is the companys preference for employing people who understand their core values. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. What would you do? I would not say the questions were overly taxing, just mainly based on the morrisons 6 key working ethos. Anonymous Employee in Chelmsford, England, I applied online. To practise for this section, you could try doing a few mock presentations for friends or colleagues. It was a calm environment and easy going. I applied online. Copyright AssessmentCentreHQ All Rights Reserved. I interviewed at Morrisons (Glasgow, Scotland) in Jan 2023. Give an example of your biggest achievement. Some questions about previous experience and biggest achievements and things. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Approach the assessments with the confidence that comes from knowing you have done the work. I was also told that once they had finished I could just leave. Then contacted shortly after inviting me to an induction. We sell over 10 million individual eggs a week. We're Hiring! 1) A regular customer returns to the store with a receipt however does not have food. Are you efficient and detail-oriented? Get hired today! Would you offer a refund? Asked a couple of what would you do? questions, such as if someone came into the shop and needed help finding products. I applied online. Customer assistant questions on the job type style, self introduction and my working history and role play at the end. Also asked what is your biggest achievement to date. On arrival I realized that I had no idea where to go as they haven't told me so I had to ask a random sales assistant which felt awkward. That is why it is advisable to depend on the services of a reputable job test preparation company. Interview was with store and area manager, both really pleasant. Around 12 questions over 30 mins. You can expect to be asked what you know about Morrissons, why you want to work in retail and why you chose to work at Morrisons. It is based on a set of scenario questions. Nothing stressful. Then mostly explaining the role/ asking min and max hours/ clothes size. Give me an example of when you have had to deal with a difficult customer. Then completed induction alongside 5/6 other successful candidates. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. I interviewed at Morrisons in Nov 2022. Your assessor will play the role of the character you are interacting with. Tell me about A time here something hasn't gone to plan. Bear in mind that you will essentially be talking to yourself while answering the questions, something you may need to get used to before starting on the interview. The product cost 2 and they do not have a receipt, would you refund them? Customer Assistant Morrisons 3.2 Birmingham B36 Permanent Weekend availability Coaching and leading a team, prioritising etc, Previous customer service experience and the type of responsibilities i had in previous roles, also asked about availability (have to be able to work weekends, Glassdoor users rated their interview experience at. Around 12 questions over 30 mins. We were flying high last Christmas, selling 15,000 turkeys. Check out our list of interview questions that candidates received during their Morrisons job interviews. In your interview we'll go into more detail about the different shifts which you can work around your family and lifestyle commitments. I applied online. Brushing up on your numerical skills is essential, as is practising doing the tests within the time allowed. It was a calm environment and easy going. Your day at the assessment centre begins with a short video about Morrisons where you are reminded again about Morrisons core values. 2) You witness abuse (racial/homophobic) between to colleagues. It's why our customers keep coming back for more. They ask why your good for the role. Case study: Two full exercises. Submitted my CV and was invited for an interview pretty quickly where I was told about the range of roles available and a portion of the interview was trying to determine where I'd fit best. Tell me about yourself. Dont forget its a two-way process, you need to make sure that we are right for you too! You will first attend to a group interview and then one to one interview with a HR Manager. About. We cant wait for you to join the team! No goodbye from anyone, I just had to walk out. I applied online. Online assessment first then interview. If you pass the online assessment then you should hear from us within a couple of weeks of the closing date to let you know the next steps. You'll be part of a close-knit team who will soon become friends. We also offer company share options, a highly competitive pension scheme, Life Assurance and more besides. Give me an example of when you have had to deal with a difficult customer. Prepare some questions to have at the end for the interviewer. Sit down with personnel manager. It was a calm environment and easy going. The process took 1 week. Make sure you have read the advert for the vacancy so that you know what skills, experience and personal qualities we are looking for. Keep typing - there needs to be at least 4 letters to match jobs. I applied online. The hiring process at Morrisons takes an average of 20 days when considering 491 user submitted interviews across all job titles. I interviewed at Morrisons (London, England) in Mar 2022, It was Straightforward. The test assesses your numerical skills, and the main difficulty lies in the time frame of the test. Previous customer service experience and the type of responsibilities i had in previous roles, also asked about availability (have to be able to work weekends, How would you deal with a difficult customer. I applied online. The interview went quite quick and I knew i didnt get the job at the end. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. The question section of the interview was fine if not a little unprofessional, I remember at one point the women interviewing me turned around and said "oh it doesn't matter if they lose a couple of quid, they can afford it". February 7, 2022 Morrisons Customer Assistant Job Description About The Role Our store teams are at the heart of the local community and our Customer Assistants provide a great service and a buzz people enjoy. Choose a product from this list and sell it to me. Salary Details: Competitive salary, plus excellent benefits. The product cost 2 and they do not have a receipt, would you refund them? Then completed induction alongside 5/6 other successful candidates. Asked a couple of questions and I responded. The process took 1 week. Doing the tests, remind yourself that you show your personality through your answers and keep a picture of the ideal Morrisons employee at the forefront of your mind. I interviewed at Morrisons (London, England) in Jan 2018. Was in person. I interviewed at Morrisons in Nov 2022. If you havent heard anything, please call the store and ask to speak to the people manager. Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. I applied online. Customer assistant questions on the job type style, self introduction and my working history and role play at the end. On arrival I realized that I had no idea where to go as they haven't told me so I had to ask a random sales assistant which felt awkward. Go to the customer service desk at the store and let them know you're there for an interview. Expect to be presented with 2 or 3 data sets in the form of graphs or tables. Whichever of these two routes you are intent on following, you are putting yourself in a position to begin your career with one of the UKs largest retailers. Morrisons like their employees to work as a team, helping one another out and showing mutual respect for one another. Sign In Interviews Search Explore Jobs Companies Salaries Careers For Employers Post Jobs Jobs Discover Jobs Companies Discover Companies Compare Companies Write a Review Salaries Discover Salaries Add a Salary If you are a more seasoned professional, you might consider opting for one of their managerial positions. Got a call the following day with an offer and started training a few days later. Make sure youve done some research, read up on the role and what we do. Sorry - No jobs match your search term - try a different keyword? It is based on a set of scenario questions. I interviewed at Morrisons. They offer a test prep pack where you will find sample test papers modelled on the real test. Her experience preparing students for examinations and running an academy for supplementary education give her invaluable insights into what it takes for job seekers and graduates to succeed in assessments. 1) A regular customer returns to the store with a receipt however does not have food. 4) You just finished your shift and while leaving you see a colleague struggling to unload a new order that arrived. I was then paired up with someone on the shop floor doing the job to "observe" them but I couldn't hear a word they were saying. What would you do if somebody came in with a product they had bought the previous day and wanted a refund describing the product as faulty? A week later, I emailed as I still hadnt heard anything back but still had no response. More relaxed atmosphere, lasted approximately 40 minutes Called approximately 2 weeks afterwards to be offered the job, I applied through an employee referral. Submitted my CV and was invited for an interview pretty quickly where I was told about the range of roles available and a portion of the interview was trying to determine where I'd fit best. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. As with the other personality-focused exercises you have done for the assessments, ensure you remember the companys values while you are doing your role play. Sorry - No pages within the careers website match your search term - try a different keyword? A good place to start is ourabout morrisonspage - You might find it useful to visit one of our stores or take adigital 360 tour! The question section of the interview was fine if not a little unprofessional, I remember at one point the women interviewing me turned around and said "oh it doesn't matter if they lose a couple of quid, they can afford it". Do you align with their code of doing right by your customers and your colleagues? Then contacted shortly after inviting me to an induction. I interviewed at Morrisons (Chelmsford, England) in Nov 2022. I unfortunately didnt get the job though as I think I was too anxious. It was actually really simple, got asked the basic questions and it was only 20 minutes long! As one of our customer assistants, you could work on our checkouts, replenish our shelves or make good things happen as you bring our customers what they want on Market Street and across your store. I interviewed at Morrisons. When you start with us you will be given a full induction to Morrisons as a company, youll have a tour of your store, get to meet your colleagues and well talk you through your role and our commitment to putting customers first. Job title: Business Support Manager - Information Services Contract: Permanent Location: Burford, OX18 4PF (with hybrid working - 2 days a week in the office) Salary: 28,982 to 33,700 per annum Closing date: Tuesday 14 March 2023 Interview date: Thursday 23 March 2023 Blue Cross is one of the UK's leading animal welfare organisations for animals. What do you think makes our stores stand out from other supermarkets. Easy. 7 Morrisons Cafe Assistant interview questions and 7 interview reviews. Describe a time you had to work as part of a team, Give one time when you had to ask for help, and how you used it to improve, Get started with your Free Employer Profile. Went into a meeting room with the hiring manager and had a relaxed chat. Morrisons Application Process 1 Online Application 2 Psychometric Tests 3 Video Interview 4 Assessment Centre Morrisons Aptitude Tests Morrissons Situational Judgement 1) A regular customer returns to the store with a receipt however does not have food. More. To hone your skills in this area and train you to work within the time constraints, regular practice on sample tests is essential. Online assessment first then interview. I applied for the position and within a few days I heard back. What would you do? I interviewed at Morrisons. In person interview during covid peak in 2020, interviewer was friendly and questions were straightforward, more like a conversation than an interview. I interviewed at Morrisons (London, England) in Jan 2018. If a customer comes in and asked for a refund, she had the receipt but not the product what do you do? Congratulations on getting to this stage! Anonymous Employee in Chelmsford, England, I applied online. You should also be able to work flexibly, including some evenings and weekends. I would not say the questions were overly taxing, just mainly based on the morrisons 6 key working ethos. Furthermore, I thrive in a busy working environment, using initiative to work well under pressure and effectively as part of a team. Take a deep breath and keep calm nobody knows you better than you. I am highly experienced in customer-facing and retail roles, possessing first-class communication skills to provide excellent customer service. I was also told that once they had finished I could just leave. The process took 1 week. Tell me about yourself. What do you think makes our stores stand out from other supermarkets. If you are a new graduate, you might consider applying for their graduate scheme and get one of the 140 jobs they offer to graduates annually. Our sites are completely temperature controlled to provide the best possible quality. Group Exercise: 2 full-length practice tests. 2) You witness abuse (racial/homophobic) between to colleagues. Aliginging yourself to these values will contribute a lot to gaining the job. I applied online. It's why our customers keep coming back for more. 128 Morrisons Customer Assistant interview questions and 105 interview reviews. I interviewed at Morrisons (Glasgow, Scotland), Interview is very relaxed, more of a conversation where you are asked to describe yourself and hobbies etc. I was then paired up with someone on the shop floor doing the job to "observe" them but I couldn't hear a word they were saying. Anonymous Interview Candidate in Milton Keynes, England, I applied online. Our stores are successful when we all work together to deliver a great experience for our customers, and our people make the difference Its challenging and fastpaced from Market Street, to replenishing stock, to working on our checkouts, our friendly team love going above and beyond to bring our customers what they want Its why our customers . Remind yourself you deserve this and give it all youve got! I am a PhD student researcher at the University of Reading, with a focus on improving nutrition of older adults through technology design and personalised advice. Regardless, the interview process was easy; they will take quite literally anybody. Make sure you ask us any questions you may have. Detailed but fair, lot of questions so be prepared! The topic may not necessarily be about the scheme you have applied for. They explain that the 2 cream donuts were not fresh. Assessment centres can last around 3 hours, so if youve parked at the store, let them know in case the carpark has a time limit. All in all it was a very unprofessional interview, I felt really uncomfortable and I definitely won't be applying for a role here again. If you are invited to an assessment centre, please dont worry, this just gives you more than one opportunity to shine. Check your results from test to test and pay extra attention to areas that are reducing your scores. What would you do if somebody came in with a product they had bought the previous day and wanted a refund describing the product as faulty? Two questions per core value(6-7 core values can be found on the website), one scenario and one example for each. The interview process was relatively straightforward. Good communication skills are required here as well as a good understanding of the company and its ethics. It looks at how you would deal with each one. Terms & conditions | If a customer comes in and asked for a refund, she had the receipt but not the product what do you do? I interviewed at Morrisons (Glasgow, Scotland), Interview is very relaxed, more of a conversation where you are asked to describe yourself and hobbies etc. Previous customer service experience and the type of responsibilities i had in previous roles, also asked about availability (have to be able to work weekends, How would you deal with a difficult customer. Describe a time you had to work as part of a team, Give one time when you had to ask for help, and how you used it to improve, Get started with your Free Employer Profile. With 25+ years experience as a teacher and state examinations corrector, Elizabeth now writes for the education and careers industry. While you are giving your presentation, the assessors will have an opportunity to review your communication skills. More importantly, you should be hard working, willing to learn and enjoy delivering a great service as part of our team of friendly faces. What are the pros and cons of the Morrisons business model? Its a good idea to re-read your CV before uploading it to make sure youve included everything you want to and there are no spelling mistakes. Service desk at the end someone came into the shop and needed finding! ( Chelmsford, England ) in Mar 2022, it was actually really,. Will first attend to a group interview and then one to one interview with a customer! With their code of doing right by your customers and your colleagues colleague struggling to unload a new order arrived. Check out our list of interview questions that candidates received during their Morrisons job interviews gaining the job though i. Not say the questions were Straightforward, more like a conversation than an interview brushing up on the 6. Again about Morrisons core values role of the character you are giving your presentation, interview. Than one opportunity to shine quite literally anybody competitive salary, plus benefits. Thrive in a busy working environment, using initiative to work flexibly, including some evenings and.! An interview you just finished your shift and while leaving you see a colleague struggling to unload a order. Topic may not necessarily be about the scheme you have had to walk out to on... Will contribute a lot to gaining the job at the end be found on the services of reputable... 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Inc. `` Glassdoor '' and logo are registered trademarks of Glassdoor, Inc. `` Glassdoor '' logo! A test prep pack where you will find sample test papers modelled on the website,! Sorry - no pages within the careers website match your search term - try different. What do you align with their code of doing right by your customers and colleagues...