Our cracks are big and getting bigger. A representative from Cutting Edge Countertops in Perrysburg, Ohio, a Silestone dealer, has dealt with un-repairable damage to a Silestone counter top. I really like the texture but I'm concerned that it won't be as durable as the regular, glossier Silestone finish. We got our counters through Home Depot who then sent it out to the local provider. With natural stone comes natural variation. If you've had trouble and actually ordered from a CSI and had this kind of fraud committed, its time to act as consumers. Heres a good article from a designer who used Suede Lagoon and loved it. caabamama How has the suede performed for you? Silestone is more difficult to repair. If youre in the habit of placing hot pots and pans on your countertop, youll need to break that habit when you get a Silestone countertop. This complaint was posted by a verified customer. Then, polish the repair to match the . I am not looking at textural finish or little pockets of texture. I am in the process of filling a class action against Consentino because we spent several thousand dollars for these counter tops. Known for its durability and non-porous structure, the material is hard and more resistant to scratches, stains, bacteria, and viruses than other countertop surfaces. Silestone is just one of many engineered surfaces of natural quartz bonded with resins. The polished in my selection was not glaringly shiny. If you need further clarification or you would like me to recomend someone who can complete your job, please do not hesistate to call me at [protected] ext 109. I think he or someone in his family was sick and 4. Share your photos and videos with others to prove the truth of your words. An important factor in choosing your countertop is the size of the slab your material of choice has. Feel free to contact. Can only see with direct lighting though. As far as countertops go, its one of the more expensive options. Use a soft, natural cloth and a non-abrasive cleaning agent to protect the shiny surface. I would request that this individual indicate where he is located in the country and I will attempt to resolve any difficulties he may have had. Some people opine that the feel of the Silestone is less grand and opulent than granite or marble, but again, this is a stylistic concern sprinkled with functionality. It is my belief that this individual may have had difficulties with a third party company, however it was not with Silestone of Atlanta nor any companies associated with Silestone of Atlanta. It's ridiculous. In truth, natural stone introduces risk into your home: radon. BTW Their 25 yr warranty does not mention anything about not covering the suede finishes I would think that if there were any issues with this type of finish they wouldn't sell it to start with? To do this best, size, color, and style preferences must be determined. The silestone countertops were installed by counter fit on 3/28/2016. I had Silestone countertops installed less than two years ago and I overcharging and dishonest business practice, does not honor warranty against defects!. It is recommended that a pot-holder, coaster, or trivet be used in between the hot pots or pans and the Silestone countertop. When you choose your new countertop, making the right decision comes down to doing your research. First, apply a filler compound. Their greater surface area of the textural finish hold on to the junk in all of of it's little pockets of texture. Silestone also is proven to be a cleaner and safer countertop. They should be ashamed of not working to resolve these issues quickly. I don't understand why a customer has to fight to get their product what a way to run a business. Tim, I have looked at Dekton. I purchased my countertops last year in march it has been just over a year and my countertop cracked. ~ Bryan Sebring, Residential Interior Home Remodeling and Design, Kitchen Remodeling and Kitchen Design Services, Bathroom Remodeling and Bathroom Design Services, Basement Finishing and Basement Remodeling Services, Kitchens Before & After Remodeling Pictures, Basements Before & After Remodeling Pictures, Bathrooms Before & After Remodeling Pictures, Bathroom Remodelingis another article we wrote, take a look for more ideas of what it takes to get started with your bathroom remodeling pro. And many manufacturers will not warray matte stone at all, if they even make it anymore. If you need to increase the shine, apply gentle furniture polishes. We do care about our name as well as our customers. Counter top material that chips on all edges on regular use. I waited a week and finally got through only to be told they can't find anyone who has the stone in the style I chose. Submit a complaint and get your issue resolved. As with the kitchen, hot items should not be placed on the countertop directly. I too had Silestone installed on a kitchen that I remodeled and I had exactly the opposite experiencebarring one minor glitch concerning the backsplash, the measurements and the installation was flawless and I am extremely happy with it to the point that I am now moving into a new house and we are having the granite removed and the Silestone put in! I wanted to comment on the complaints here. Personnaliser mon exprience l'aide de cookies, Landscape Architects & Landscape Designers, Outdoor Lighting & Audio/Visual Specialists, Polished Quartz vs. I really don't blame Mr. Oehmsen--he is just doing his job. Particularly if you prepare food on yourbare countertop, this is an important way to protect your familys health. I want a smooth suede matte finish. Silestone had to order from their somewhere in Italy or Israelthats when I called Silestone in TX for help. Polished It's the original Silestone polished quartz surface. To repair it or replace it. These tests include- 1. Suede. 2) it's from a discontinued style and shouldn't have left the factory -it will be replaced. I totally disagree after having spent a LOT of money on Silestone tops. The two problems we face as a company is we have no record of Mr. Evatt receiving any material from our facility. Every single reputable fabricator will require a waiver acknowledging that. Consumers are mostly dissatisfied. I just saw a sample kitchen using the suede finish in Lagoon. Silestone countertops start with raw granite. It's bound to find designers taste and will get attention soon enough. Oh Mr. Evatt, we can fix that. Its likely that youll be able to find a great fit for your kitchen. Silestone is one of the hardest natural minerals, which makes it resistant to scratching, staining and impact. Heres how to know if its the right choice for your home. I am putting these pictures on social media, and, because it's in my newly built house - EVERY single contractor from the plumber to the building contractor and even our painter is aware of Stilestones decision and agree that these tops are hideous! Among the choices a homeowner or designer can make are as follows. i can certainly sympathize with Mr. Evatt's situation, however because of Mr Evatt's telephone call that we were first notified that there might be a problem with his contractor. Our Corporate office is aware of Mr. Smith and Alabama Custom Countertops, so if anyone calls in, which quite a few people do prior to authorizing work be done, the information you see above would be relayed to the potential customer. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Where are you located? Acid-resistant Silestone's low porosity prevents it from being damaged by harsh stains. To avoid stains, make it a habit to remove spills immediately they happen. Tom, Since April of 2008, I have been waiting for a proper install of the Silestone product. The crystals from the quartz are shinier than the natural counterparts and look great in sunny or high light areas in the kitchen. The Silestone certified installer did an outstanding job. Ethics well thats another argument. As of this date Mr. Smith has taken care of and completed (4) four jobs that I am aware of. Claim it and get a lot of features. Stone Systems of Houston installed the countertops in four weeks. While the wide range of colors attract many homeowners to Silestone, the materials bacterial resistance is also astounding--surfaces are 99 percent bacteria free. helps you in the process of remodeling your home. " However, we found a defect in the stone (chip) within six months and now we have two cracks and a seam that is easily noted. I remodeled kitchen had new cabinets and countertops put in. The Silestone surface thickness is available in three sizes: 1.2 cm, 2 cm, and 3 cm. Before its time to install your Silestone countertops, a specialist needs to inspect your cabinets. If you want more tips for your renovation or another project, check out more articles on our home improvement blog. This spot of the counter top is in what we refer to as "no mans land" meaning the only thing you place in the corner were the crack is located is a picture or napkin basket. Required fields are marked *. Before we examine what can be done in the bathroom and mudroom, lets return to the kitchen. I have rarely had such a good experience with any contractor/supplier so I feel terrible that some people had such a bad experience because I would highly recommend Silestone. Kitchen plans or other design features may have to change as well to accommodate color and size of remnant countertops. There are also three texture options: polished, suede, and volcano. Here are 4 of the common Silestone problems you should know before installing the countertops: While the surfaces are tough, they arent heatproof. The best counter aesthetically is one that you like best. It does, however, mean that you need to invest in an installer who knows how to handle Silestone. Houzz utilise des cookies et d'autres technologies de suivi similaires pour personnaliser mon exprience utilisateur, me proposer du contenu pertinent et amliorer ses produits et services. It is soft, velvety and perfect for your countertop. EASY FIX--find out who the manufacturer was for my Silestone. Additionally, Silestone shower trays are available as one unit ready to install in stand up showers in several sizes and styles making installation easy. We chose SILESTONE "TAO" countertops. I guess a crack in an expensive counter top stone is normal after 20 months? Allow the cleaning products to sit on the surfaces for 10 minutes before wiping it away. Prefab. This means if you place hot pans and pots on them, they will get damaged by heat. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Silestone. Was it a company in AL, TN? Thanks :). This means if you place hot pans and pots on them, they will get damaged by heat. I called the co. representative again and he called them to find out why they weren't responding only to be told they don't sell to retail customers and they provided another co., even their national representative doesn't know who can sell their products. Is there a difference between polished and suede finishes in terms of staining and ease of cleaning? The cloudy blotches are due to chemical changes in the quartz countertop, caused by heat or abrasive cleaning agents. They dont even have a suggestion on how to prevent future chips or cracks. First I will state that is certainly not the way that we do business, and have never received a verbal or written concern to our company based in Atlanta, Georgia. Silestone comes in grey, black, white, brown, cream, and yellow-gold hues. If Silestone had any real care for their customers, they would sue Mr. Smith directly which they probably will do..don't know. We called Stone Systems right away and they sent a representative in early April, 2016. I told them of my difficulties and they told me they had my style in stock. The suede doesn't show fingerprints at all. Silestone is scratch resistant and scorch resistant. Silestone (cosentino) advised that the installer - counter fit would need to come out and inspect the crack. A bull nose edge is completely finished round. What To Know Before Adding On To A House. I'd get them again in a second. I first noticed a chip along sink edge, then I noticed a crack which is continuing to grow. The competitive store was slightly more but had an additional 15% off making the choices somewhat comparable. This is where all three companies - silestone (cosentino), counter fit & lowes have collected their monies and now do not give two cents about the crappy product and crappy warranty they have sold and installed in your home - that's customer care at its best. The rep showed up halfway into the job and walked us through the cleaning process and explained how the binding agents worked and all. In an ideal world, your countertop would be one solid piece with no seams. The volcano texture rustic yet smooth to the feel and appearance. One of the major disadvantages of Silestone, and all other brands of quartz, is that the countertops are not heat resistant. One option some homeowners forget to consider is Silestone. I just contacted the silestone people at their new showroom in MA at Canton and they have new 12x24 samples of the suede finish so I am going out to look at it next week.in pics the Lagoon with the suede finish looks very marble like. The available quartz countertop styles are plain, veined, fine grain, or coarse grain. Advantage: Quartz Countertop. Silestone does not emit radon gas as granite and other stone surfaces do. The Silestone countertop surface is non-porous. Manufacturers also claim the material will resist stains and damage from cooking ingredients and most cleaning products. Installed kitchen counter top suede finish quartz. Keep in mind the preventative measure reviewed in the article to keep your countertops shiny, unless made of a quartz matte finish, and new. After three years of light use, one section of the countertop cracked from underneath the edge and through the surface, right between the posts that the countertop was put on. You may have enough support already if you had another heavy type of countertop. There are some disadvantages to consider as well. We ordered the countertops from the Home Depot on April 13, 2013. Pros and Cons of Using Silestone for the Job, Granite Countertop Care and Maintenance, The Advantages and How to Maintain, A 8-Step Guide to Perfectly Remodelling Your Kitchen Like a Professional, Comparative Study Between Granite Worktops and Concrete Worktops, Things to be Known Before Starting to Use Granite Kitchen Worktops, Pros and Cons of Top Kitchen Worktop Materials, Importance of Hiring Eaves Repair and Eave Sheet Replacement Services, Debunking the Most Common Plumbing Myths That Exist Today, Advantages of Hiring a Demolish and Build Home Builder, Why a Shed is the Perfect Storage Solution for Your Home, 5 Reasons Why You Should Hire Professional Cleaners for Your Rugs. Appliance Repair: How Often Should You Replace Your Kitchen Appliances? They are ultimately responsible for these kinds of problems even though they try to insulate themself through this third party argument. Its a simple question..why won't you answer? . Silestone is not affected by common kitchen acids like lemon juice, tomato juice or vinegar (food acid). I have indicated to Mr. Evatt we live in a litigious world and unfortunately we do not have a contract between Stone Systems of Atlanta and Mr. Evatt. Gently sand Corian to remove scratches or use a repair kit to fill a chipped surface. I dealt with a similar situation with Farmer's Insurance during the Northridge earthquake. Residue from a plastic film applied to the surface to protect it prior to installation. Advantage: Granite Countertop. Fast forward to thanksgiving 2017 - yes, a mere 20 months after the installation. I have over a dozen emails for exactly 1 year where I am trying to get some sort of response from any of the 3 companies that profited from this transaction and none of them have responded. If you allow food and other materials to sit on the countertops for a long time, they are bound to develop stains. Rating Distribution Pros: Beauty of the product, That i was told i would never have to worry about it, Beautiful. Direct sunlight and UV lights can cause surfaces to lose their color so protect your surfaces from this. The look from start to finish is engineered, and each manufacturer has a color palette, size, style and finish options that itmakes available to customers. Just another broke process in their CSI approach. Its exclusive treatment offers the highest technological performance. I was happy with the pattern. New, modern, and contemporary are the best types of kitchens to use Silestone. commercial kitchens. When that happens, its rare to be able to repair the countertop well. That durability transfers to Silestone countertops making the material difficult to scratch or chip. After discussing different installation options, we chose to use Lowes installer which was counter fit stone (Sacramento Ca.). Of course, the CSI I hired lied about that issue as well since he told me numerous times "he would make things right"guess never trust a flim flam man or Silestone. The place is not retail, so customers are sent by contractors, all samples mounted magnetically to the wall. I have read lots of mixed reviews regarding the suede finish. Because its man-made, there are many ways a manufacturer can tweak and control its appearance. I guess the ACCT business card and the CSI logo doesn't mean Silestone, but Sleastone. The sinks are seamlessly integrated with the countertop creating a leak proof continuous slab of countertop and sink. CAN YOU believe it? (adsbygoogle = window.adsbygoogle || []).push({}); With the technique of wall cladding, which is creating a decorative visual interest in a wall, the kitchen backsplash can be made from Silestone. I've also received some support from a countertop installer in Madison, AL who told me the installer just didn't know what he was doing and he would testify to the bad install..guess CSI doesn't mean much to Silestone. Input your search keywords and press Enter. Heat Resistant. The colors of quartz countertops are premade. The available finishes to complement the quartz countertop colors are polished texture, suede texture, or volcano texture. Because I dont want it to get this worse. Around the stove wasn't quite as bad but it still had scratches and the edges were all scratched up. I have the same question, Rosie. 2. Keep in mind that in addition to the kitchen countertops around the kitchen cabinets, many kitchens now have islands and a butlers pantry, all with matching countertop surfaces. The counters were the only thing we did not do ourselves. It was gorgeous & felt. I contacted Lowes's they sent out an inspector who says this is the 2nd one in 1 week that he was called to and wondered if it was manufacture defect. I understand and sympathize. Wipe clean with a cloth and non-abrasive cleaning agent often. Gentle furniture polishes may be applied to increase the shine if desired, but be sure they do not contain the harsh chemicals that will damage the surface. I guess as a former customer of Silestone in TX..installed Silestone in my kitchen, I was expecting the same level of customer support. Sangeetha Panugonda how is your Suede finish held up? Granite on the other hand can be repaired. I have never done anything to crack it. 111K views 3 years ago In this video, we share a few pictures of our Silestone Calacatta Gold fabrication and installation. Installed polished and happy we did. It is at my main counter space.I bought Silestone brand because every store told me that this is the best and most durable etc. They know I'm out about $800. However, Corian is easier to repair than Silestone. Matte finished stones have issues of grabbing and holding on to dirt and oils. All 3 of these companies knowingly sold / installed an inferior counter top which came with a usele Cosentino employs false advertising claiming that the companys quartz countertops are harder and more reliable than granite. on 3/4/2016. Unfortunately, heat damage like that is permanent. Countertop Fabricator Health Issue - Human Face to The Problem A former stonemason has become the face of how dusty mismanaged workplaces adversely affect the lives of its employees. Then we went to the warehouse and saw entire slabs in both finishes. Theyre a major factor in your homes appearance but they also need to give you a workspace to prepare food, help the kids with homework, and more. Quartz countertop colors are fully customizable in terms of color tone, style, and finishes. Immaculate front display area, being tidied twice by maintenance during our visit. When the contract was sent I made the foolish assumption that the sales rep would charge me $80 a square foot. I would like a bonded CSI company. http://www.vanessafrancis.com/2014/11/silestone-quartz-counter/. Guess my BBB and State Attorney General letters expressing my dismay at Silestone corporate quick response to pull his from their site. We have never received any monies from Mr. Evatt to our firm, nor do we show we ever fabricated Mr. Evatt's previous Silestone work. Silestone is Sleastonedon't buy from them or use their product. Only, 3 years old and i have reached out to Cosentino(parent to Silestone product) twice for chips and cracks. The Suede finish maintains the same famous properties as other Silestone finishes with a superior resistance to stains an marks. Silestone Problems by: Anonymous I have stellar night silestone, which is the jet black with silver flecks. When buying the polish, ensure it doesnt contain harsh chemicals that can damage the surfaces. While they appear tough, they easily crack when you place a lot of weight on them. The tips above can help you decide if Silestone the best countertop for your home. With Silestone, though, that is unlikely. Silestone Countertop Installation Pricing. Write me on this website or contact me at Facebook, etc. Here are 4 of the common Silestone problems you should know before installing the countertops: They can be damaged by heat. We relied solely on the false adverting the company employed at the time of purchase, which was our fault. Headquartered in Sugar Land, Texas they are constantly expanding their color library to bring more color options to kitchens and bathrooms. No problem - right? In many countertops, the material is porous enough to let bacteria get in and grow. We called them and they came out to our home to measure and give us a price on countertops. // Leaf Group. They say chips are not failure of their material. Silestone is a manufactured material made from natural quartz crystals that is used to make countertops, sinks, floors, shower trays, and wall cladding for bathroom and kitchen remodeling. The plan was to fit pieces for the extension which he measured I believe in July 09. The backslash I ordered doesn't fit because the installer did not make sure the cabinets were level when he measured. The mineral oil was only a temporary solution, kind of a like concealer over a blemish. This benefits you because it makes Silestone low-maintenance when you compare it to granite, for example. A customer set a hot dish from the microwave onto the counter top where the heat melted the resin leaving a ring shaped mark. Its easy to keep the countertops looking splendid. I am looking to sue them either in small claims court or gather enough folks to start a class action suit. Homeowners with granite countertops need to seal their countertops every year to keep out stains and bacteria. After discussing different installation options, we chose to use lowes installer which was counter fit (sacramento ca.). Also, it looks whiter to me with the Suede. (301-251-8800; architecturestones.com) said that if anyone were to. Silestone of Atlanta. Not every homeowner has the time or even the opportunity to do this. This looks exactly like our issues. Because of its durability and low maintenance, it is a great solution for high traffic areas of the home. Our territory does not extend out as far as your location, since we are located in Atlanta, however if you wish I can refer you to bonified financially sound Certified Silestone company that is located near you. Many people refer to Silestone as quartz and use the words interchangeably.How is Silestone Made? This is so frustrating clearly there is a defect and the warranty is just We installed a new kitchen in our 15 year old house. After reviewing online complaints (www.complaintboards.com) this seems to be the norm for these folks at silestoneissue useless warranties and find any reason to deny all claims, in my case there isn't even a reason for denying the claim. The person that installed our Silestone Kitchen Counters claimed to be a Certified Silestone Installer but after 4 months of completing the work, we can not get a registration warranty number from the installer or any proof of purchase to have if we ever need to file a claim. Suede Quartz is a newer finish that is taking over design trends. I decide to extend the bar. Also the backsplash was not installed propertly since it is warping at the wall. etc. Granite on the other hand must be sealed annually to be protected. You're not understanding that matte means less polished, thus more microscopic surface area that equals the texture that our eyes see as matte. This complicates the project because of the unavailability of consistent stone color, style, and pattern inventory. Remember Silestone warrants the material, not the install. Silestone is a man-made material for countertops. Not only does this take time and work but its an added expense. A demi bull nose edge is rounded oblong at the top and flattens at bottom for a straight edge. Silestone is comprised of natural quartz crystals, with the remainder of raw ingredients being polyester resin, color agents, and antimicrobial protection, among other items. Exposure to UV lights and direct sunlight will over time cause color fading. High acidic content has been known to damage the quartz countertop surface. I should have gone to Home Depot to purchase the Silestone..they told me that this kind of problem has happenedand typically they don't use CSIs for the installs; they use trusted bonded installers in the area. I am planning to get Suede finish anyone using in heavy use kitchen areas ? This is confusing? This co. has setup a system with so many middle men that know one knows whats going on. Many stores and stone yards sell Silestone or granite remnants from jobs that are cancelled or customers that change their mind. For a luxury material, Silestone is widely available to the public. Quartz is one of the most durable materials found in nature. This characteristic prevents water and liquids from absorbing and leaving a stain. . How Can You Save On Energy Bills In 2023? 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