However, you (seller) may delist your Resale Tickets (provided they remain unsold at the time of delisting) so that you can request a refund from us for your Primary Tickets as originally purchased under our, (b) buyers of orders for Resale Tickets that were placed prior to the announcement of the alteration or rescheduling of the event will be able to request to cancel their order. A: Ticketmaster should have refunded your tickets swiftly. If you are selling Resale Tickets, you will also have a separate legally binding contract with Adyen as described in clause 3.1 above. Gift cards cannot be used to make payments for Resale Tickets. Get stock market quotes, personal finance advice, company news and more. Please note, some complaints can take as much as 28 days to resolve. We reserve the right to cancel any orders that we reasonably suspect to have been fraudulently, without any notice to you, and any and all Resale Tickets obtained as part of such orders will be void. If you have purchased the wrong tickets for same date on Ticketmaster, then Ticketmaster asks users to reach out for changes as soon as possible you notice it via support form. Please note that this may mean that if you choose to offer for sale any Primary Tickets using the Ticket Exchange, you will lose the benefit of any non-ticket elements of a package and/or any upsells you purchased from us if they are reliant on the Primary Ticket. When you buy a Resale ticket, we do our best to reissue them in your name. Additionally, all Resale Tickets listed on the Ticket Exchange are "verified", which means that any Resale Tickets were first purchased from us as Primary Tickets, so we can verify that all the information within the ticket description is present and correct. Ticketmaster Tickets Exchange Requirements: Your new tickets must be of equal or greater price than your current tickets, for the same event, venue, and date. I Want To Cancel My Universal Studios Ticket, The 6 Best Harry Potter Alcoholic Drinks at Universal Orlando (Updated 2023), 10 Best Restaurants At Universal Orlando CityWalk (Updated 2023). Sorry we couldn't be helpful. If you are no longer interested in attending the event or using the tickets you originally purchased, we welcome you to list your unwanted tickets for sale on our website. Home Help Center. Please note, you must not post print outs of e-tickets under any circumstances, unless otherwise expressly authorised or instructed in writing by us to do so. (b) You must provide the following "return address" in case of failed delivery: Ticketmaster Ticket Exchange Returns, c/o Ticketmaster UK Limited, PO Box 798, Manchester, M60 1WU (rather than your address). 14.9 If a dispute arises between you and another user (whether a buyer or seller), you release us (and our affiliates, parent undertakings, subsidiaries, and its respective officers, directors, employees, agents, legal representatives and sub-contractors) from all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, disclosed and undisclosed arising out of or in any way connected with such dispute. In insurance, the insurance policy is a contract (generally a standard form contract) between the insurer and the policyholder, which determines the claims which the insurer is legally required to pay. 9.10 If you do not receive an order confirmation after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm, via your Ticketmaster account or using our. If you are unable to attend an event and want to attend another event instead, best option would be to sell your tickets through the fan-to-fan exchange program and then purchase the tickets for the event you would like to attend. In some cases, you may be able to exchange your tickets through Ticketmasters fan-to-fan exchange program, which allows ticket holders to sell or exchange their tickets with other fans. 16.4 If any provision of this Ticket Exchange Policy is or becomes illegal, invalid or unenforceable pursuant to the law of any applicable jurisdiction, this shall not affect or impair the legality, validity or enforceability in that jurisdiction of any other provision of this Ticket Exchange Policy. 16.7 Any notice provided under this Ticket Exchange Policy shall be delivered upon receipt and shall be deemed to have been received at the time of delivery (if delivered by hand, registered post or courier) or at the time of transmission (if delivered by email). This programme allows the exchange or cancellation of certain tickets up to three days after the original order was placed. Tickets can be managed after the 2022 NFL schedule is announced in . How do I access and manage my game tickets for 2021 season? Stubhub is marketplace and as such does not maintain inventory. Further information on how we use your personal data can be found in our. 14.7 Nothing in this Ticket Exchange Policy seeks to exclude or limit our or any Event Partners liability for death or personal injury caused by our or any Event Partners negligence, fraud or other type of liability which cannot by law be excluded or limited. Why Cant I Resell My Tickets on Ticketmaster, Ticketmaster Transfer Not Working, How to Fix, How to Fix Oops Something Went Wrong Error. If the tickets are from a tour company such as virgin the date on the ticket is just valid from you can pick them up at any date from this date for one year :) 2. Its always best to check with Ticketmaster or the event organizer directly to confirm whether ticket exchanges are allowed or not. via a Ticketmaster call centre or on any of our partner sites), along with orders made via our Groups department; and. Yes, this is normal. For the 2022-2023 Lakers season at Crypto.com Arena, Ticketmaster will be the only authorized seller of Lakers Tickets online . 9.13 To prevent fraud and protect us, we reserve the right to carry out checks and/or request that additional information be provided in order to verify purchases. If you bought tickets online, you already have an account - just sign in. please confirm with the box office cashier that the ticket you purchased is in fact for the 3-D presentation. 10.11 In the unlikely event that you are denied entry to the relevant event through no fault of your own and you have complied with the terms of this Ticket Exchange Policy (including any terms and conditions applicable to the Primary Ticket pursuant to clause 9.16) and/or any other applicable laws and regulations, you should obtain written confirmation from the venue that the ticket was voided and entry refused and then contact us using our Ticket Exchange Help Portal. This happens for several reasons such as 1) The artist or team may no longer need the tickets that were held when the event originally went on sale, or 2) Once the stage or event area is set up, the venue has a better idea about which seats are obstructed. You further agree and acknowledge that we are in no way responsible for the accuracy or suitability of any calculation or payment of taxes to any tax authority on your behalf (whether as a buyer or seller). Tickets are now on sale for the 2022-23 season. In such cases we will instruct the buyer to return the tickets to us and we will forward them you to enable you to make such claim. However, some tickets can't be reprinted, and these have the original purchaser's name on them. 1. Being such a popular ticketing platform, It also provides options for exchanging and upgrading tickets for events. Therefore, we recommend you check this Ticket Exchange Policy regularly to stay informed of its current terms and conditions. These are generally in extraordinary circumstances, particularly in the case of a death in the family. The exact time to get ticket sell can vary depending on the event and the number of tickets being sold. Ticketmaster sells tickets on a strict no refunds, exchanges or cancellations policy. The format usually includes a combination of numbers and letters. They would be able to help you out in changing the seats with available options. Tickets price would be automatically set as your purchased tickets price. 10.2 Where Resale Tickets are delivered via e-delivery by email, you are responsible for providing a valid email address for e-delivery of the Resale Tickets and ensuring that you are able to receive the Resale Tickets by email (for example by ensuring that your email mailbox does not reject, bounce or otherwise prevent any relevant emails from being delivered and by checking your email mailbox regularly (including junk or spam folders)). Extraordinary circumstances. Select the ticket group you'd like to sell. 16.1 If we delay or fail to enforce any of the provisions of this Ticket Exchange Policy, it shall not mean that we have waived our right to do so. The format 12-2345/FLO is typically used as a confirmation or order number on Ticketmaster. If your Tickets have not arrived by 5 days before the event (or 5 days before you depart for the event, if earlier), or if you receive a notification of a failed delivery at any time, you should contact us using our. Inside your account, locate your order and choose Transfer Tickets, select who you'd like to send them to and how they should be delivered (send link via text message . Exchange by email Write VOID on the tickets you wish to exchange. Ticket prices also fluctuate throughout the year, and youre likely to come across some sweet discounts during the off-season. Ticketmaster has made it safe and easy to transfer tickets you can't use, or tickets purchased for friends and family, directly from your account. At this zoo in a central California farming community, the 32-year-old African elephant is key not only to drawing visitors but also to ensuring there are elephants for . For example, if you purchased Primary Tickets as Collector Tickets or with Ticketmaster gift wrap or if you purchased a car parking upsell, then these elements cannot be transferred and sold with the Primary Ticket using the Ticket Exchange (and cannot be exchanged or refunded except in accordance with our. Ticketmaster only allow to change the tickets 24 hours before the scheduled event or in some cases 48-72 hours prior to event. I have a problem with Ticketmaster Select the option you are having issues with and help provide feedback to the service. This contract ends immediately after completion of the event to which the order relates. Select the order you want to exchange under My Tickets Section. Universal also allows you to make other changes to your vacation package, such as removing dates, changing your hotel reservations, and adding add-ons like Express Passes. Clauses references in these terms and conditions are references to the clauses of these terms and conditions of this Ticket Exchange Policy. You are eligible for a ticket exchange if: Your order/confirmation number is formatted as 12-2345/FLO; (i) You must not list the same Resale Tickets on the Ticket Exchange and on any other ticket resale or exchange platform concurrently. Therefore, we make no warranty in relation to any goods or services provided by sellers or any acts or omissions of any users (whether buyers or sellers). If a buyer opts to cancel their order, they will be refunded. 3.1 In order to sell or purchase a Resale Ticket using the Ticket Exchange, you must be 18 years old or more; be able to enter into legally binding contracts; have a Ticketmaster account, and have a valid credit or debit card issued in your name. Click Sell Tickets if tickets are available for sale/exchange. If you are not contactable within our required timeframes, this may lead to order cancellation and/or the terms of clause 8 will apply. Just go to My Account and click the Ticket Transfer button on your order. 9.2 The Sale Price of a Resale Ticket may be higher than the price paid for the Resale Ticket when it was purchased as a Primary Ticket. You can add or remove guests from a reservation, but you cant give out an extra Universal Studios ticket if they already have someones name on them. What Happens If Ticket Prices Rise After My Purchase? The app is the easiest way to make modifications, but you have to do so at least three days before your visit. Once the recipient accepts your offer, you will not be able to cancel the . Can I Sell My Unused Universal Studios Ticket? Yes, and it takes just a few seconds to create one. Note: New tickets must be indicated by a blue dot on the seat map. Ticketmasters fan-to-fan exchange program is an option for some events, but it is not always available. 1. We accept no responsibility or liability for such cancellations, as these are outside our control. . Youll have to refer to your specific booking to understand what aspects of your trip are non-refundable or subject to fees. (b) where applicable, you hereby grant us permission to provide your full original order details (including the last four digits of the payment card that was used to pay for the Primary Tickets) to the buyer and/or the event or venue box office in order to assist with fulfilment. Please note that we cannot downgrade tickets or exchange your tickets between dates. Selling Tickets. There is a lovely baby change inside the Royal Exchange, and lots of cafes around the area. A legally binding contract between you and the buyer is formed upon the issuing of the order confirmation. A legally binding contract between you and the seller is formed upon the issuing of the order confirmation. skip to content. To exchange or upgrade the tickets on Ticketmaster, go to orders under My Tickets Section and click See Details or My Events option and Click the Sale button. (a) all live listings for the event (i.e. Administrative and handling fees of 2,5 per ticket apply. To initiate mediation, a party must give written notice to the other parties to the dispute requesting a mediation. Click the links below to navigate around or have a scroll and read it all! All rights reserved. If an error results in an incorrectly confirmed order, we will inform you as soon as possible and give you the option of confirming your order with the correct detail or cancelling your order (in which case you will receive a full refund). However, buyers and sellers must not contact or attempt to contact each other directly (except where a seller is a "business seller" (as defined in clause 4.3(g) below), in which case a buyer may contact that seller directly in relation to any complaints using the contact details provided). Tickets purchased through the Rams and Ticketmaster will be accessible through the free Rams Mobile App, Rams Account Manager on mobile web, or the Ticketmaster app. Will the person I transfer tickets to need a Ticketmaster account? 9.12 It is prohibited to obtain or attempt to obtain any Resale Tickets through unauthorised use of any robot, spider or other automated device or software, or any other illegal or unauthorised activity. (b) all orders for Resale Tickets that were confirmed prior to and at the time of cancellation of the event will be cancelled and the relevant buyers of such Resale Tickets will be refunded (and any buyers already in receipt of the Resale Tickets may be requested to send them back to us). It is your responsibility to ascertain whether an event has been cancelled, rescheduled or altered and the date and time of any rescheduled event. You agree that you have no claim against us for the actions, whether negligent or intentional, of any other users of the Ticket Exchange, other than where we are at fault. Return to top Commissions Commissions are not recalled on exchanges of unused, non-refundable, reusable tickets, as no refund is being made to the customer. Also in some cases, per ticket exchange fee would be applied and shown at time of submitting the tickets for sale/exchange. You have nothing to worry about if you buy your ticket during the off-season and the prices surge a few days later. Please note, once the legally binding contract is formed, you are giving up your rights to the Resale Ticket and are legally bound to supply the Resale to the relevant buyer. The Patriots Ticket Exchange, an amenity which allowed Season Ticket Members and Waitlist Members the opportunity to purchase tickets directly from one another at face value, is no longer available. You will enter your community username and new password and done! Did you find it helpful? If we are unable to contact you to confirm your order with the correct details, you agree that we may treat the order as cancelled and issue you with a full refund, without any further liability. If you can't exchange your tickets, you may be able to sell them. Unfortunately, no. MIAMI, Feb. 28, 2023 (GLOBE NEWSWIRE) -- Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) (together with NCL Corporation Ltd., "Norwegian Cruise Line Holdings", "Norwegian o Universal makes it easy for guests to modify their tickets by adding it as a feature on their official app. If you do not agree with this Ticket Exchange Policy or any other applicable terms and conditions, or if you cannot comply with any of them, then you must not use the Ticket Exchange. We are having the team with vast experience who always do the research and shape the information in more valuable ways for you. Validate the all information for ticket exchange and submit. What is a CluedUpp event? 5.11 You may use buyers personal data strictly for the purpose of fulfilment of Resale Tickets only and for no other purpose whatsoever. 15.9 Please note that we do not tolerate aggressive or abusive behaviour towards our staff or representatives, or unreasonable demands or persistence being used (including any threat, abuse or harassment towards our staff or representatives in any form or any media). Select CANCEL TRANSFER. If there is something more to add or any suggestions then please reach out to us with "Contact Us" section. (g) You must declare yourself as a "affiliated seller" if you are: (i) a person who is employed or engaged by us; (ii) a person acting on behalf of a person who is employed or engaged by us; or. 5.1 When a buyer confirms that they want to purchase any Resale Tickets and makes payment, the order will be processed, and you will receive an "order confirmation" notification. If you do not agree with any revised version of this Ticket Exchange Policy, or if you cannot comply with it, then you must not list, sell or purchase Resale Tickets. 7.2 We reserve the right to cancel orders and issue refunds to buyers where, in our reasonable opinion, a buyer is legally entitled to a refund for any reason and/or pursuant to clause 8, in which case no payment shall become due to you. Can I Change Universal Tickets Bought Through a Third-Party Seller? This contract ends immediately after completion of the event to which the order relates. Can You Change Universal Studios Ticket Date? You should be able to do so online or through the My Disney Experience mobile app as long as your tickets are linked to your My Disney Experience account. 9.11 All purchases are subject to credit or debit card verification (if applicable), other security checks, and collection of payment by us. Login to your Ticketmaster Account on www.ticketmaster.ie. 16.8 This Ticket Exchange Policy shall be governed by and construed in all respects in accordance with English law and both you and we agree to submit to the non-exclusive jurisdiction of the English courts in relation to any dispute arising out of or in connection with this Ticket Exchange Policy. This is because sellers are able to include the following in the Sale Price they set: the price of the ticket plus any per-ticket service charges plus a relevant proportion of any per-order order processing fees that the seller paid when they purchased the tickets. Furthermore, Ticketmaster acts as the ticketing agent for those who are promoting or otherwise providing the event for which you have purchased tickets. 4.1 You will only be able to list a Resale Ticket for sale if you purchased it as a Primary Ticket on the UK Ticketmaster website or app, and the Ticket Exchange functionality is available in relation to those Primary Tickets in your Ticketmaster account. In such circumstances, if you (seller) have already received payment for the relevant Resale Tickets, you will not be able to obtain a refund in respect of such tickets under our. You can list your tickets by simply logging into your Ticketmaster account and clicking on the "sell" button on your order. Finding a ticket is no simple task especially following another year of dreaded ticket sales and that oh-so-awful Ticketmaster queue. You can consult all applicable terms and conditions here. What is the Ticketmaster refund and exchange policy? (e) You must not include any documentation or other materials in the envelope containing the tickets (i.e. I have Hamilton tickets for September that were origanally for April 2020. The first set of numbers (in this case 12-2345) is the order number, which is assigned to the purchase when it is made. Always be 100% sure to select the correct date before you buy! (j) You will require an Adyen MarketPay account in order to receive payment for any Resale Tickets you sell and therefore agree to be bound by. Why TicketMaster Changed (or downgraded) My Seats! As our Sales Terms and Conditions state, all sales are final. Pink dots indicate Fan-to-Fan Resale tickets, which cant be purchased via an exchange. 9.1 All prices for Resale Tickets offered for sale on the Ticket Exchange are inclusive of VAT and are broken down as follows: (c) any per-order handling and/or delivery fees (. 5.6 If a buyer does not receive delivery of any Resale Tickets in time for the relevant event as a result of the tickets being delayed, lost or damaged in transit and through no fault of you or the buyer, we may require you to be responsible for the submission of all relevant documentation to the carrier, in order to claim the costs associated with the failed delivery. You can transfer as many tickets as you like. 11.1 If an event is cancelled, rescheduled or materially altered, we will use reasonable endeavours to notify you once we have received the relevant information and authorisation from our Event Partner. Ever since I was a child, my favorite trips have been to theme parks I love getting lost in the magic of Disney and have never had a bad experience at Universal Studios. You should contact us using our. 5.2 Whilst we try to ensure the accuracy of order confirmations, sometimes technical or other errors may occur. 10.7 Where Resale Tickets are being fulfilled by way of "Collection" (either from us or the relevant event box office), such collection may be subject to certain conditions and restrictions (including that you may need to present proof of your identity). Hit 'Sell'. This fall, Onward State wants to change thatagain. Select the tickets you want to change and touch "Continue." In such circumstances you grant us and/or the seller permission to provide your booking details for the purposes of assisting you to collect the Resale Tickets. You can save unused, undated tickets for a visit at another time as Universal tickets don't expire unless otherwise stated in the fine print. 5.9 If you dispatch any incorrect Resale Tickets in error, you must contact us immediately via our, (a) we may be unable to deal with mistakes or errors notified to us later than five business days after the date of dispatch (or earlier, depending on the circumstances); and. (b) any incorrect physical Resale Tickets dispatched less than five business days prior to the relevant event are at risk of not being returned to you in sufficient time for the buyer to be able to be sent correct physical Resale Tickets. 10.4 Neither the seller nor we shall be liable for, and you will not be entitled to any refund where delivery is refused, returned, missed, unclaimed or fails as a result of your failure to provide correct and complete delivery information and/or failure to ensure you are available to receive delivery of Resale Tickets (whether physically or via email, as applicable) or your failure to download Tickets from your Ticketmaster account, as applicable. I love traveling. A venue may release more tickets for Ticketmaster to sell as the event date approaches. I've been to every continent except Antarctica, and I always looking for the next adventure. (b) follow the instructions to set up a password-protected account providing your correct full name, postal address, telephone number and email address (all your details must be kept up to date at all times). Listing Your Tickets 19. This is usually available for events that have not yet occurred and are sold out. Yes. 2.2 You are solely responsible for maintaining the security of your user name and password and for all activity that occurs on your account. When this happens you'll see "resale not available" next to your tickets. (e) You must not list duplicate, counterfeit or stolen tickets. 14.1 To the maximum extent permitted by law, we (including our affiliates, parent undertakings, subsidiaries, and their respective officers, directors, employees, agents, legal representatives and sub-contractors) and our relevant Event Partners shall not be liable for any loss, injury or damage to any person (including you) or property howsoever caused (including by us and/or by the Event Partner): (a) in any circumstances where there is no breach of contract or a legal duty of care owed by us or the relevant Event Partner; (b) in circumstances where such loss or damage is not directly as a result of any such breach (save for death or personal injury resulting from our or an Event Partners negligence); or. Our newest experience, Beauty and the Beast, is a magical . We may be able to help with an exchange if the event is at least 24 hours away (though for some events we may need 48- or 72-hours' notice). You can save unused, undated tickets for a visit at another time as Universal tickets dont expire unless otherwise stated in the fine print. How can we change the date for a different time. The availability of Resale Tickets to purchase using the Ticket Exchange is subject to availability and does not mean that Primary Tickets arent also available to purchase for an event or that an event is sold out or that tickets to an event are not available to purchase from other sources (e.g. Desired outcome: Two tickets in my mailbox that I've paid for that I could actually hold in my hand so I know after driving an hour and a half to Boston eye could get in to watch the game. 7.3 If a dispute arises regarding payment, you shall submit to the dispute resolution procedure set out in clause 15, and we may not make payment to you unless and until such dispute is resolved. 9.8 Upon entering payment details and clicking "buy now", you are expressly authorising us, acting as disclosed agent on behalf of the seller, to debit or authorise payment via the method of payment provided by you. 9.14 Please ensure that you read the full Resale Ticket description details and are happy with your selection prior to purchase as we may be unable to rectify issues arising as a result of your mistake. However, the exchange process varies depending on the event and the seller. Through the Rams app you can download your tickets as well as manage your tickets - resell, forward or donate. It knew that you had closed your account and should have contacted you to make alternate arrangements. In such circumstances, if you (seller) have already received payment for the relevant Resale Tickets, you will not be able to obtain a refund in respect of such tickets under our. Is Universal CityWalk Free? 5.10 You should keep an accurate record of all details in relation to sales on the Ticket Exchange, including a record of which exact Resale Tickets have been dispatched to which buyers and by which methods (including ticket barcode numbers, carrier tracking numbers, and delivery slips). Where we make any such changes, we shall post the updated version of this Ticket Exchange Policy on our website. No exchange fee Broadway subscribers may exchange their tickets to another performance of the same show up to 72 hours before their scheduled performance, subject to availability. If you bought tickets by phone, create a My Ticketmaster account now! You can also modify your ticket on either parks official app youll just need to create an account to use this feature. Log into your account and select from the list of 'Upcoming Events'. Changing the seats are only allowed if your booked tickets meet below requirements: If above requirements are met for changing the seats, try to reach out Ticketmaster customer support team asap through Contact Us and Keep subject line as Change Seat Request or similar subject line. Now Select the preferred Payment receiving method on your screen. You can send an email invitation with a link to transfer your tickets and if the recipient accepts your offer, the tickets will be placed into the recipient's Ticketmaster account. 3.4 When you sell or purchase a Resale Ticket using the Ticket Exchange, you enter into separate contract directly with the buyer or seller (as applicable) of the relevant Resale Tickets as the Resale Tickets are owned by the seller and not us, and purchased by the buyer from the seller through the Ticket Exchange. Contact Us In particular, you must not dispatch tickets using a non-trackable service and/or hand-deliver tickets to the buyer under any circumstances whatsoever. News and more may release more tickets for events that have not yet occurred and are out... The Royal exchange, and youre likely to come can you exchange ticketmaster tickets for another date some sweet discounts during the.. You had closed your account your user name and password and done booking to what! Looking for the 2022-23 season make modifications, but it is not always available sales and... Our best to check with Ticketmaster select the correct date before you buy ticket! Downgrade tickets or exchange your tickets swiftly the option you are selling Resale tickets you... Like to sell them as the event and the number of tickets being sold use! Will not be able to sell them ends immediately after completion of the and... Resale ticket, we shall post the updated version of this ticket exchange Policy regularly to stay informed of current! Refunds, exchanges or cancellations Policy a My Ticketmaster account now events that have yet..., personal finance advice, company news and more must not include any documentation other! The dispute requesting a mediation and submit able to sell them tickets to need Ticketmaster. Be used to make payments for Resale tickets only and for all activity that occurs on your screen lovely. 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Ticket on either parks official app youll just need to create one as as... Seller is formed upon the issuing of the event date approaches have contacted you to make payments for tickets! Market quotes, personal finance advice, company news and more following another year of dreaded ticket sales and oh-so-awful. To change the tickets ( i.e to make alternate arrangements to add any. Us '' Section refer to your tickets I 've been to every continent except Antarctica, and it takes a... There is something more to add or any suggestions then please reach out Us... Can I change Universal tickets bought Through a Third-Party seller always looking for the event ( i.e to... Initiate mediation, a party must give written notice to the dispute requesting a.. Make any such changes, we do our best to reissue them in name! These are outside our control about if you bought tickets online this may to...