But when we were there it wasnt as hot so staying in the water that late would have been a little chilly so we never actually in it until it closed. We ate lunch at Habibi Lebanase Restauranton our second day. Bikes and scooters of all sizes are available to use at no extra charge. It is a reality that we require a great team to be able to attend each and every one of the areas in order to provide the highest quality service that our guests expect, that is why our collaborators are constantly receiving training to be always well informed. We are planning to visit next spring (2019) with our two girls 7 and 3. We tipped at the a la carte restaurants. Categories: Beach Mexico Resort Review Travel Stories Trip Ideas. 2. Yes there was seaweed on the beach. They do run buses to go there but only for premium members. This post is our attempt to answer the questions we had before booking our stay. The beach was awful and smelled bad but we didnt even bother to go because the resort makes up for the beach (as already mentioned). Thanks The Grand has kicked it up a few notches in terms of luxury and mind blowing family friendly amenities. From world-class spas to thrilling nightly entertainment. Were told the resort has a pillow menu if you dont like the pillows provided. Please see our partners for more details. The seaweed on the beach is an issue for some, but it didnt bother us because we prefer the pools anyways. Or you could order from the main menu. The Grand at Moon Palace provided our family with an all-around, perfect getaway during a really stressful time. Is this the only higher priveldge club? Hes also in a phase where he deliberately tries to mess up photos by looking the other way at just the right time. The elegant Lobby Bar chandelier is a work of art. They provided floats for the lazy river . During our visit the resort put on a Magic Show, Michael Jackson impersonator music concert, sand art show and the Lion King show. Daddy, take my picture in front of the fun place so I can look at it later, says Connor. Thank you, we are planning 5 days vacation at Grand Moon Palace but need to know what are the events we need to book in advance and Ideas to entertain 9 year old son, Hi. They will be wearing badges and will act official, but make no mistake they are wanting to get you signed up for a timeshare presentation (they are sales people). Thanks for your comment, Cathy. I forget what this dish is called. The restaurants offer a variety of wines from around the world. Also, how is that managed? You can purchase exclusive wines for an additional cost, but they include several red and white wines with the all-inclusive package. I see the pictures above with small slides that are attached to a little house, is that all? You mentioned that in The ninth pin Bowling & Bar, it was the only place in the Grand that wasnt all-inclusive, was there a fee for entering? Glad to see you guys had a blast. 3. We did not have any issues getting a table, but, if there is a wait, you can hang out at the Tapas restaurant and enjoy a drink and appetizers while you wait for your table. All the official transportation reps from your hotel or car services will be waiting outside with a sign of your name, hotel, or tour company. The one located in the main lobby building is called the Wired Teen Lounge. Guests like you make our Palace family full of joy and satisfaction. We like that we didnt have to make formal plans on this vacation. I have been trying to figure out the new grand lay out as we now have a toddler I have to plan vacation a little more to accommodate him. We thank you for your support! The Grand has an indoor bowling alley on the property The Ninth Pin Alley. Its open from 10:00 am to 10:00 pm. I stayed at Moon Palace Golf & Spa around 10-12 years ago, in fact it could have been longer. What is your opinion on the Grand vs the other Moon Resorts? We can say with complete confidence that traveling families will enjoy their time at this Palace Resorts property. They thought was really cool. This was Nicoles favourite dish from our visit. Comfy two person lounger on our private balcony. I wonder if you know if the beach has food and beverage service with waiters Its a kids paradise! Totally wonderful. Moon Palace The Grand - Cancun, Cancun: 12,160 Hotel Reviews, 10,506 traveller photos, and great deals for Moon Palace The Grand - Cancun, ranked #41 of 272 hotels in Cancun and rated 5 of 5 at Tripadvisor. We sat and talked to him for a while and then he let my 16 year old daughter play the piano (she has been playing 8 years) so it was amazing how he connected with her and showed her what he does. For your review it was fantastic!!! Foodies can't get enough of this hotel's 11 restaurants, which serve everything from Asian fusion flavours to traditional Mexican dishes. Thanks for taking the time!! These are sales people (keep this in mind, they are not concierge but may be referred to as such.) And that's just The Grand property . We didnt book ahead of time and we didnt have any problems getting in. We didnt hold back. The poolside service was very nice, too. Its tough for a little one to not be able to enjoy ice cream and cake, so this was a nice alternative for him. Just behind the kids water playground, underneath the giant water slides, is a bike riding course. A fee for the shoes and socks? Additional question about The Grande beach..your pictures make it look as though its a very nice beach with some seaweed. All beach resorts should follow this example! Assortment of fresh artisan cheese, fruit and nuts. Your email address will not be published. The meat literally fell of my fork. Or has Moon Palace Golf & Spa been renamed The Grand ? We thank you for your support. Looks like you have 2 pictures view from 3rd floor room. The brand of the water bottle is Epura. It seems like you may have gone off peak time. One afternoon, we returned to our room and found a cheese platter and bottle of wine waiting for us. Its also brand new. If you want to play a round or two, you need to use your resort credits or charge to your room. My boys are ages 8 and 11. If you have questions about this beach resort, leave us a comment below and well do our best to answer. I would suggest downloading their app. With the resort being so close to the airport, was any airplane noise noticeable? First of all, thank you SO much for this review. Together with our quality standards, we will always exceed your expectations. Thank you for sharing your experience and we hope to see you again next year.Sincerely,Cesar FallardiOperations DirectorThe Grand at Moon Palace Cancun. I have a ZOOM meeting which cant be missed. Be sure to check the brochure as not all services are resort credit eligible (ie. I am planning a trip there with my family for Christmas 2019. They seemed to be very careful, and we didnt have any issues. You can make reservations, check the daily list of events, along with other things. Hi was curious how they handled allergies. TheGrand_GM, Manager at Moon Palace The Grand - Cancun, responded to this review. Can I please ask, we have read in the reviews to book dinners etc before you go as some restaurants can be fully booked. Thanks. Do you recall which swim up building is closest to the lobby? Trio of grilled meat on a stick ground lamb kebabs, beef kebabs and marinated chicken. Take things up a notch in an exciting adventure park, which offers fun activities such as zip-lining way above the tree-tops, and rappelling into the heart of the jungle. There are a number of pools with swim-ups and we really liked the pool that was by the beach we didnt use the pool by the lobby. Wagyu beef this was Cams favourite dish. Cusco Restaurant is located near the beach, which is quite far from the Lobby building. Pools at the grand are heated, but not the waterpark. Thanks! The best part you can order whatever you want! The desserts at the buffets are incredible. This resort is so luxurious that we recommend this family friendly resort to destination wedding couples and honeymoon couples. We are considering here for our family Hummus, kalamata olives and warm pita bread. Day activities include pool and poolside sports, games, races, bingo, paddle board yoga, water spin class around certain pools through out the day hosted by the activity team, lots of variety and fun.Pools - The heated pools are family pool, wellness pool, caribeno pool, and unique day day club pool (adults only). Thank you Mitchel. I assume checkout is mid morning. Variety of hot Mexican cuisine at the Grand Buffet. My husband and I went there for our honeymoon (I think we stayed at Nizuc). We continue to be impressed by the variety of food options available under the all-inclusive package. Weve heard the steakhouse is harder to get in. Thanks Nguyen! Ask Missy_luvs_sunshine about Moon Palace The Grand - Cancun, Ask 896erino about Moon Palace The Grand - Cancun, Ask Grace D about Moon Palace The Grand - Cancun, Ask Barbara_RochMN about Moon Palace The Grand - Cancun, Ask RonaldH19700 about Moon Palace The Grand - Cancun, Ask Sharon A about Moon Palace The Grand - Cancun, Grand Fiesta Americana Coral Beach Cancun All Inclusive, We compared the lowest prices from 16 websites, We compared the lowest prices from 15 websites, Fiesta Americana Condesa Cancun All Inclusive, Book Direct for the Lowest Rates and Exclusive Benefits. more. with our boys! We are going in January 2019, have been going since 2001. Trolley system - different trolleys available to take you to different parts of the resorts. Its located in the main lobby building. They are all in the same section of the resort. Just ignore them and continue walking until you get outdoor. Can you tell me something about the television channels or access to Hulu TV or something similar? This goes beyond having a kids pool and chicken nuggets at the buffet. Can you help us with the costs.? Sunrise and Nizuc are fabulous too! Several friends are coming with children, looks like the perfect resort for them and those of us without. There are so many options to choose from, including salads, seafood, sushi, Mexican dishes and a wide selection of decadent desserts. We did not spend a lot of time at the beach. Each restaurant has a kids menu that includes the standard options like chicken nuggets, pizza, hamburgers and french fries. Most vacationers choose the all-inclusive option because alcoholic drinks are included. Trip. They will be wearing badges and will act official, but make no mistake they are wanting to get you signed up for a timeshare presentation (they are sales people). We got the standard beach bag and robes only for the adults and CHI brand hair products. That said, many of the hotels do offer babysitting services, so you can ask The Grand if they have a recommendation for a service. It was a little frustrating. We will be going to the Grand Moon Palace 4/16-24, 19. Thank you for giving us the opportunity to host you and we hope that in the future we will have a chance to welcome you back. Many thanks. We didnt eat at JC Steakhouse, so we cant comment. Im glad I found your review before visiting the Grand and wanted to thank you for putting so much effort into the entire page, especially the kids area. I (Cam) foolishly wore a white T-shirt that is now no longer with us. Report inappropriate content RachelinToronto Toronto, Canada Level Contributor Dessert buffet makes this boy very happy. I have to name a few Magaly in vacation planners was the best she made our trip planning stress free and went above and beyond Aldo in the bowling alley & teen lounge was awesome to our son he even spent time teaching our son bowling basics .People like these make our vacation greatThank you !! Presentation, taste, and experience four star! [Passive] . Youll have a great time! We still had plenty to do at the resort even though the big slides werent open yet. While the hotel itself was great and the Kids Zone and Wired were amazing - 17 in our group on 20 are now ill with some sort of stomach bacteria. Enjoy! We just had recent trip from 07/31/2018 to 08/06/2018. Dave, if youre staying at Sunrise or Nizuc, as Nguyen says, youll need to purchase a day pass. I enjoyed your review and your pictures. Parents can also stay and let their younger ones play. The beach is a no go for us.. We dont visit Mexico to see and smell a horrible beach. I loved this guy - so wonderful and worked so hard!All restaurants were great. Luxuriate at our largest Awe Spa yet, or make a splash at our exciting Water Park. I would maybe ask them ahead of time, or check at the front desk and ask. I was told that studios with a single adult had to pay the All Inclusive price for double occupancy. It spreads people around the property instead of having everyone congregate at the same area. Just looking at all your pictures of the amazing food. Its one of the reasons we like them, too! Moon Palace is divided into Nizuc, Sunrise and Grand Moon with 2,500 rooms and suites. This is the Diamond Elite Pool. We actually have another 10+ photos of desserts that had to be cut from this post. Its ideally situated in front of an infinity pool surrounded by trees and native mangrove. Were going there in January. Hi Patricia! There are a million pools and different entertainment options everywhere. We had to find small bills often and the front desk was not able to help. For instance if my husband and I wanted to get a massage, would there be a place or time where we could drop off the kids? We have always loved staying at Sunrise and the ocean views from our room. I may have come back to this plate a few times. We didnt spend any time there. It was to ensure that if something went wrong, I was responsible. She will explain how the resort credits work (you get so much depending on your stay, for example $2000US for a 9-11 day stay. In the outdoor water park, the big slides werent in operation yet but everything else is - kids splash park, lazy river, wave pool, food carts. We have a similar indoor jungle gym near our home in Vancouver, but this one is way better. Who can I contact? Rooms come fully stocked with a mini bar, snacks (chips and oreo cookies) and coffee (real coffee, not instant coffee). These private rooms are great if you visit the resort with a group of friends. This allowed us to have lazy mornings with our boys and not feel like we had to rush to the buffet. A few times we did have to wait for the cart if we didnt want to walk, but our room location was in the middle of the resort by the waterslides so we found that we were fairly close to everything. The standard Moon Palace rooms and service used to be great until they put up the Grand, now the other side leaves a little to be desired as everything nice is at the Grand. The fresh pasta we ate atTavola was fantastic. Here are some tips to help make the most of your vacation at Moon Palace. When you first enter your room you have to put the card in the slot by the door to get the lights to work. Just wondering if the have floats for the lazy river and do you have to pay for them. Its an extensive buffet with an omelette/egg station, fresh smoothies and yogurt blends, fresh fruit and cheeses, fresh pastries and donuts (see above photo), and standard hot items like ham, bacon, sausages, scrambled eggs, potatoes, etc. That was another complaint on TripAdvisor by non Diamond Elites. Thanks for the thoroughness of this. We leave for our trip in less than 2 weeks, and have been extremely disappointed after hearing such awful reviews of the beach & no reef. We are just trying to figure out how much to bring in US dollars, with tips included. !Antonio and Luis provided excellent service. When you want your room made up (or not to be disturbed), you can hit a button inside your room that will notify house keeping. Perfect location for a late lunch. Therefore when we were creating The Grand,, we thought in something that could leave our guests speechless and that will provide them with a unique, fun and relaxing experience. Moon Palace The Grand - Cancun: Impressive considering - See 12,162 traveler reviews, 10,244 candid photos, and great deals for Moon Palace The Grand - Cancun at Tripadvisor. Are the pools heated since we have a one year old and dont want to end up in freezing pools. Great review! deep tissue massage is not). If we come across any additional info that could be helpful (like the building numbers for the swim-up suites, or the depth of the water for the swim-up suites, etc), well be sure to leave another comment for future readers!! Weve read in other reviews regarding seaweed always snooping around the beaches but, hey, the pools are awesome, right? The sand where all of the lounger chairs are is amazing, so youll have plenty of time to sink your toes in the sand. Because it was lunch, we opted for a variety of hot and cold mezze dishes instead of an entree. The Grand has a clean, modern dcor that feels more like an upscale Las Vegas hotel than a typical Mexican all inclusive. Antonio and Luis added a personal and unique touch that made your experience extraordinary. Its the modern version of the do not disturb door hanger that were all familiar with. We started our meal with a lovely Mediterranean salad and artisan bread. Our readers thank you! It has a little village where kids can play in small houses, there are bouncy castle structures, and a room filled with balloons. Wow! There are no annoying towel cards required. Views of the courtyard inside our building. I am very happy I stumbled upon your review; it was wonderful reading & gave me good information. Trying to accommodate both husband and child with out making things too difficult. The spa is said to be over 75,000 square feet and features more than 60 spa suites, a hydrotherapy circuit, plunge pools, steam and sauna rooms. This way all of the staff know not to feed your child something that can hurt them. The sushi at the Grand Buffet is legit. Can you share the more popular ones? Or do you think the resort would hold our bags and let us stay on the property? Hello, The table is even lower to the ground so kids can serve themselves. When we challenged her on it she retreated. We stayed in the Nizuc section very close to the Grand section. We would love to return. Este impresionante resort todo incluido te dejar sin aliento desde el momento en que pises suel. Sunrise is the most active and family-friendly area of the resort, with family suites and family activities scheduled poolside and on the beach daily. Nicole ordered the simple Caprese Fettuccine with fresh tomato, mozzarella and basil. We stayed and watched in awe His name was Gabino Martinez. Travelled during spring break (near full capacity), two adults, two kids. We just uploaded a video from our trip to the Grand https://www.youtube.com/watch?v=DmAzP9VAIVk. Dolma appetizer meat and rice wrapped in grape leaves. Bike rentals (no extra charge) are also available to ride between resorts. Lots of pool concierge around to help if you need it.Housekeeping - rooms are very nice and large but most beds are doubles. You can hang out in style in these comfortable private rooms with televisions and sofas (see photo below). Hi. Is it difficult to travel between the resorts and around the Grand itself because of the size? Before you are seated at a restaurant, the first thing the host does is ask for your room number. Thanks for the great post. I did not see any pictures for JC Steakhouse in your review. How much is it per day for all inclusive for 2 adults? Thanks for your review. One night, Connor wanted chicken nuggets. What a great review, we are visiting in October for 2 weeks and you answered all of our questions. Bring 20, 50, 100 peso bills or $1, $5, $10 USD and tip generously. We loved our evening here. There is a kids area thats unparented for older kids. The grand has something similar for kids but its a larger play area so I think youd be happy with it. If saving chairs, use something unique like a book (not just a white towel like everyone else). We love staying at The Grand because we had access to everything. We also got a free 25 min back massage, manicure, pedicure per person with our stay. However, my daughters are 16 & 19 years old..Is it mostly for families with smaller children? Thanks again for everything! It was acceptable but it was rather bland and lacked variety we are used to at the main buffet restaurant at other resorts. The Grand offers so much that you might not want to leave the resort. Fallardioperations DirectorThe Grand at Moon Palace or has Moon Palace 4/16-24, 19 resort todo incluido dejar. Grand itself because of the amazing food two girls 7 and 3 joy and satisfaction reasons like... Resort review Travel Stories trip Ideas into Nizuc, as Nguyen says, youll need to purchase day... Typical Mexican all inclusive for 2 weeks and you answered all of our questions for kids but its very. 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