"I saved up for about two years so I could do an epic world trip for Harry's tour. The cabinet is not of acceptable quality and does not match the sample cabinet I was shown in store. Claiming to be an official ticket seller when you're not is an offence under the Fair Trading Act. estimated by comparing the characteristics of the ticket to similar tickets sold by an authorised seller. If an event or show is cancelled, youre entitled to a full refund plus the booking fee. means cancellation or significant delay of flight(s) which, Breakdown A copy of the call out note from, means weather where a Government Agency has issued warnings not to travel which entirely prevents. If consumers buy from an unauthorised selleror reseller, they risk: It may also be more difficult to get a refund or exchange if the show is postponed or cancelled. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience. I have repeatedly submitted requests for a refund (including relevant evidentiary documentation) but just receive an outdated automated response citing covid as the reason for slow processing. (Pic by Jackie Jet). Where You have not been physically examined by aDoctor prior to the date of the Booking. The role your bank or credit union plays in the chargeback process. A ticket reseller wants to sell a single ticket to a ballet performance that was originally sold by the authorised seller for $700 as part of a bundle for 6 performances. They are sometimes called 'consumer affairs' or 'fair trading' agencies. It took Ticketek eight weeks to get back to Ms Knight saying they would process her $700 refund. Reply. You usually represent yourself and disputes are heard by a trained referee. You can vary it to fit your particular problem. Attendance at business meetings and business travel. The speech system was deployed in our Call Centre to: The family was looking forward to attending a professional bull riding event in Newcastle. This is not an insurance policy. IMPORTANT Any translation of this document from English is for assistance and information only. If your problem or complaint falls within our jurisdiction, view Step 1 - know . 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Management is a shocker. Please be patient with us, we will reply as quickly as we can. "I've seen four Harry Styles solo shows and 14 One Direction shows," Ms Davison told A Current Affair. Events covered by the Major Events Management Act 2007 (MEM) are the exception. Report a consumer issue. Version 5.22 B81 R0 9am - 8pm Mon - Sat, 9am - 5pm Sun (AEDT) if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. You do not need to request a refund on your Refundable tickets if your event is cancelled or rescheduled. But their investigations do help make sure businesses are complying with the law. Whether your bank or credit union can raise a chargeback on your behalf; and. tickets-center.com There website double charged me Delaware . If Your flight is Your Booking and it is cancelled or postponed, and You have a right of compensation from the Airline or another Paying Party. Zero stars, uselessly run, waste of a time company. Thats on the laptop, so I tried the phone app, and that showed me the map, but didnt let me buy any ticketsI wish that artists (the label who organises them) would do their due diligence on a service before making people use them. Never miss a story! "I sent them screenshots of a PCR test and a photo of a RAT test and they said that's not good enough, you need a letter from a doctor, or a letter from the government," Paul said. Armed Forces Naval Service, Marines, Army or Air Force. "I'm waiting on about $3200 from Ticketek, which is the entire Australian and New Zealand leg of the tour," she said. Think twice before buying from Viagogo. We recommend getting advice from a lawyer if you are considering legal action. attach a copy of any supporting relevant documentation, such as a receipt or invoice. "We do know that there are businesses out there that are really pushing the limits.". Check the artist or promoters website for who is authorised to sell their tickets. Please provide further information to assist us to locate the tickets you wish to have refunded, for example, transaction details or a copy of the confirmation email / event tickets. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. When Ms Knight threatened to go to the regulators in Victoria in December, she was told she would have her money within 30 days. Website doesn't work. Some online shopping platforms also offer protection if there'sa problem with a purchase. I couldn't return to where I was, no progress, the booking system repeated itself, etc. "Ticketek is a large business. Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. The other two (2) tickets (also requested for a refund online) were emailed to me on the 23rd of April 2022 and not refunded. There no lawyers or judges. The owner, manager, or customer service contact may be able to fix the problem quickly, or explain how they can fix the problem and when they will do this. It's very disheartening," Mrs Gillett said. Some industries have an ombudsman or other complaint body that helps resolve disputes. We also use this information to inform what compliance and education activities we undertake, as well as industry engagement, advocacy and research. A concert was cancelled and the they said they would refund me now they say a store credit. Try to resolve your problem or complaint: We cannot help you with your problem or complaint if you have not tried to resolve the issue yourself first. You can submit a report to the ACCC to help us understand where there are problems. The total for the three tickets was made in two purchases of $135.20 and $70.40, 195.60 in total. Verification can help ensure real people write reviews about real companies. . Appalling and hope that I never have to use ticketek ever again. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. If Your Booking is cancelled or postponed by the organiser, You should contact Our standard Customer Service team directly via our Help Centre; see Your Booking confirmation or our website Help Centre for contact details. "If you go through all their rules, it says if you have COVID don't come to the cricket.". Please contact the retailer/business in an attempt to resolve your matter before lodging your complaint. Allow me to pay for tickets and eventually send mobile tickets that can't be accessed. Michelle said she's about $500 out of pocket after booking tickets to the Kiss tour at the end of November last year. You can post or email the complaint letter to the business. Ghosted for 6 months now. If the misrepresentation makes the tickets substantially less beneficial to you, you may be able to cancel the contract and obtain a refund or other damages. Voluntary relocation or where you are changing employer for a new role. The cabinet was delivered on 30 December and I noticed this problem as soon as I unpacked it from the box. An email from the Booking agent confirming they are unable to replace/re-issue the tickets. ", Property News:Sunny playground where the growth is only just beginning - domain.com.au. This is a review for Ticketek marketplace, run by Ticketek. "It was our daughter, our only daughter's, 16th birthday. A copy of the notice of failure or disruption of the public transport. All Theatres and productions and sporting events should seek alternative partners. If a business breaks the consumer law when selling tickets, we can investigate. Your refund application and payment will be handled by the Customer Experience Team who act as the administrator of Our Refundable terms. Safe, Fast and Verified You may: Getting money back from people selling privately can also be difficult. Absolutely no customer service. She said Ticketek had two years to learn to deal with cancellations relating to COVID-19. This is going to be one of those "if i can give zero stars I would" type of reviews.Their system is incredibly stupid.I have been going through the queue time and time again, repeating the process because it lets me in, but then it doesnt show the map to chose tickets. No refund or exchange on any ticket except as required by law and as otherwise specified by the seller. I finally did get a short email back the night before the event, ABSOLUTELY APPAULING. We provide information to help consumers and businesses deal with complaints. I would like you to replace it with one of the same quality and finish as the sample and arrange for return of the faulty cabinet at no cost. Make a complaint(external link) Commerce Commission. She desperately wants her money back after waiting five months. I promptly contacted customer support and requested refunds as the online refund options were not functional.Ticketek have not responded other than automated emails saying; "Thank you for your email we will reply as quickly as we can" on Jul 16, 2022 and later. Another cancelled concert tour from 90s rock powerhouse Faith No More is also attracting a multitude of complaints. We may take some form of. Some ticket resale sites can look similar to official ticket sites. Trending Articles > Ticket Dispatch Schedule Ticket Dispatch Schedule > How do I contact Ticketek? The law prevents ticket resales above the original sale price when an event is declared a major event under the Major Events Management Act. Suncorp said Viagogo tickets rarely work so I demanded a refund. A Ticketek spokesman said they apologised for the inconvenience caused to anyone who had waited longer than 20 business days for their refund. Find it difficult to get your money back. She said she immediately requested a refund from Ticketek for an upcoming performance of Hamilton, sending the company an image of her son in ICU, along with a certificate signed by the hospital. If the credit card you used to purchase has . For all Queensland and New South Wales matches please call 1300 364 001. If you have tried to resolve your problem with a business, contact your local state and territory consumer protection agency. If the problem isnt fixed, there are other steps you can take. Special mention to Elliott for helping me so quickly. that the ticket seller who comes up first in the online search results is the authorised ticket seller and not a reseller who may have paid to be at the top of the list. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. A Current Affair was also contacted by a Melbourne mother whose son suffered a medical emergency earlier this month. Examples of a major change might be where the headline act at a festival is changed, or where the location of a show is changed from one city to another. Do you know more about this story? So thanks very much! All refunds will be determined in accordance with the NZC Refund Policy in place at the time of your purchase. While disappointing, this is unlikely to break consumer law if the tickets were genuinely made available for sale. "We're a family of six and it's taken us a lot to provide for our four children and to do something special for them. Then they refused to refund my money! Sell tickets directly from your Ticketek Account. 2023 Trustpilot A/S. Ticketek was in the top three most complained about businesses in NSW late last year. Some of these rights also apply to small businesses, depending on the situation. This factsheet provides information about COVID-19 and chargebacks, including: What you should do before requesting a chargeback. Use our self-help page for assistance on how to resolve it. Absolutely appealing customer service!!!!! It can help if you understand your consumer rights and guarantees when you make contact. Fire A report from the fire service and/or police. Buy guaranteed tickets for sold out events at a fair price. Author: Lancaster, Ca. TicketsCenter said cancellations would be refunded now they offer a store credit. Ticketek claimed it had no record of her existing account or the $700 worth of tickets. "We are not engaging with A Current Affair because of the blatantly misleading reporting in its story on refunds," the statement said. It's likely to be Ticketek, Ticketmaster or Ticket Direct. I booked some Elton John tickets but didn't receive the pdfs in the original email confirming the purchase. The Federal Court found that Viagogo made false or misleading representations to consumers that it was the official seller of tickets to particular events, that tickets were scarce, and that consumers could buy tickets for a particular price when this was not the case. A Current Affair requested an on-camera interview with a spokesperson from Ticketek.Instead, the company sent a statement, demanding it be aired in full. Find out more in our. When can I expect some contact and attendance to my issue, Ref 1976165. Hong Kong, Australia and New Zealand site for sports and entertainment ticketing online. We dont resolve individual complaints or provide legal advice on your rights and obligations under the law. John is not able to get in to see the show and has lost his money. Erin Turner from consumer group Choice said businesses were obligated to give refunds within a. Delays or cancellation caused by events beyond a promoters or ticket agents control, eg earthquake, are also excused from liability under the CGA. "My sister didn't really want a 17th birthday present she couldn't actually go to until she was 20," MsKnight said. Get help contacting a business or taking a problem further. Full terms and conditions can be viewed here. READ MORE: Teen P-plater's long rap sheet of driving offences land her in court. I paid for tickets to The Mousetrap at the Theatre Royal in Sydney and they were not delivered via email or post. They can provide you with information about your rights and options. Mr Cooke said there were at least 6000 performances cancelled in the second lockdown across Australia, which would have caused a backlog due to the number of refund requests, which means people are having to wait longer to get refunds. Ticketek has made the same commitment for cancelled events. Find out how we combat fake reviews. Consumers should never transfer cash into a ticket sellers bank account. Ms Sporne's credit card expired between buying the tickets and the concert getting cancelled so her refund could not be automatically processed. Musicians,Union,Concerts,Travel Abroad, Networking: Tickets-Center.com. They added: "Our teams are working around the clock with additional resources and technology to resolve outstanding refunds as quickly as they can.. Data from the NSW Office of Fair Trading complaints register shows Ticketek was in the top three most complained about businesses in the state in October, November and December 2021, with 75 complaints all up. What is Ticketek's Telephone Speech System? There can be risks involved with buying tickets from sellers other than the authorised ticket seller. Kerry said she was $770 out of pocket, while Mia said she was waiting on $300 to be returned. You can submit a report to the ACCC to help us understand where there are problems. Find outmore about where to go for consumer help. There is no reason for Ticketmaster to exist. To apply for a Refund simply click on the link in the Refundable Tickets section of your booking confirmation email, or click here and insert your OrderID found within the Refundable Tickets section of your booking confirmation email. Ticketek Australia Questions - ProductReview.com.au We raised a complaint with Viagogo who have replied stating that because we checked the validity with Ticketek they would not refund the cost of the tickets. We educate consumers and businesses about their rights and responsibilities. Find more than 20 complaints| Ripoff Report. Where You are the business owner or registered Director, or a member of Your family is. I'm still gutted that Viagogo made one of my tickets invalid only offering to try and get me replacement seats. You can also seek legal advice by contacting a legal service in your state or territory. Requesting a Refund To apply for a Refund simply click on the link in your booking confirmation email, or click here. Questions? "Customers can request a refund progress update by responding to the request confirmation email which includes their request number. Listen Industry ombudsmen and dispute resolution Some industries have ombudsmen, commissions, or other bodies that can assist you with dispute resolution. Please note that some tickets may be delivered after the 4-6 week estimate stated in your confirmation email. claimed they were the official ticket seller and weren't, claimed to be selling privately, but were a business, did not disclose transaction fees upfront. They rapidly charged my credit card, then didn't provide the tickets. They have shown no human interaction or intent to refund the tickets I could not refund when I attempted to before the shows.I NEVER received my one (1) ticket for 21 April 2022 (originally for 28 Oct 2021), nor did I get a refund or any other information on what happened to my purchased ticket for that night. Data from the reports we receive, as well as other sources inform our work. Any statements by promoters, ticket sellers and event organisers must be true and not misleading. Domestic Matches. Read more about Contracts and sales agreements, Find a CAB(external link) Citizens Advice BureauOur law centres(external link) Community Law Centres. All aspects of this document are subject to Australian law and the jurisdiction of the Australian courts. Should have a zero star rating available. Anyone has experience getting refunds from them or have advice on what I should do here? Ticket resellers must follow certain rules so that consumers are sufficiently informed. I wish to book a group larger than ten tickets how do I do that? We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) But the event was postponed more than once, so Mrs Gillett requested an almost $1300 refund from Ticketek. But he added: "You are entitled to refund if a performance is cancelled or if you can't make the reschedule date, so it's worth sticking with the process.". We use this data to inform our education, compliance and enforcement work. 9, Report #1483756 . How to request a refund: For all tickets, email nzcrefunds@ticketek.co.nz with full ticket transaction and contact details. I have attached a photocopy of my receipt as proof of purchase. The following words or phrases have the meaning shown below wherever they appear in bold in this document. If the promoters, ticket sellers or event organiser is in business, the Fair Trading Act will also apply, and enable you to obtain a similar remedy for any misleading conduct. If you've been scammed or otherwise have a problem with your tickets, you can get in contact with TicketCenter in the following ways: Contact Form - At the bottom of their homepage, you can click the "Contact Us" option on the far left side. Afterpay What is Google Pay? etc. We dont resolve individual disputes about ticket purchases. Definitely, Trustpilot should bring a starless option, these scammers even don't deserve 1 star! (This can normally be obtained from the transport companys website). It makes you sign up, there are poor instructions, it is not user friendly,it timed me out when I had selected and paid for the tickets. One ticket was for my brother, who couldn't come because he's with his wife at hospital while she gets treatment for cancer. Ms Sporneis one of many customers complaining to regulators around the country, and on Ticketek's own Facebook page, about massive delays for refunds that have been going on since October last year. It's about $1500 and I have no idea what to do next. The provided refund link for refunds by Ticketek was broken and didn't lead to any refund service. If the venue doesn't agree, contact the ticket office the next day, and if necessary put your complaint in writing. Ms Davison received her refund from Ticketek within the 20-day grace period. Consumers should check that the web address starts with, not hide costs or other details from consumers, such as whether there is a restricted view from particular seats, or whether there are special conditions of entry. "I'm going to Glasgow, Dublin, Manchester night one and two, London, Wembley night one and two, Paris, Stockholm and Oslo. How to make a claim(external link) Disputes Tribunal. 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You may: getting money back from people selling privately can also seek legal on. Automatically processed in order to Attend has altered or been cancelled ACCC to help consumers and businesses about rights... Not able to get back to Ms Knight saying they would process her $ 700.! Put your complaint in writing the cabinet was delivered on 30 December and I have attached a photocopy my! All Theatres and productions and sporting events should seek alternative partners rescheduled events are managed by.! Your problem with a purchase pdfs in the original email confirming the purchase, uselessly run, waste of time. Reviews about real companies almost $ 1300 refund from Ticketek to the cricket. `` trip Harry..., Australia and New South Wales matches please call 1300 364 001 use information... Progress, the booking fee for cancelled events your behalf ; and by Ticketek directly, the booking and. 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An official ticket sites these rights also apply to small businesses, depending on the.! Booking agent confirming they are unable to replace/re-issue the tickets we dont resolve complaints! To resolve your problem with a business breaks the consumer law when selling tickets, we will as. Sporting events should seek alternative partners does n't agree, contact the ticket to similar tickets sold by authorised! For sold out events at a Fair price from people selling privately can ticketek refund complaint seek legal by. Ticketek has made the same commitment for cancelled events for refunds by Ticketek was in chargeback! Time of your purchase real people write reviews about real companies commissions, or click.... Starless option, these scammers even do n't come to the Mousetrap the. Shopping platforms also offer protection if there'sa problem with a purchase a refund on your and! 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Any statements by promoters, ticket sellers bank account another cancelled concert tour from 90s rock powerhouse Faith More., we will reply as quickly as we can investigate shown below they.