Hi. Due to the continuing changes in travel restrictions, wed like to give you the opportunity to rebook onto an earlier flight, as we will no longer be flying this route from 1st April. This is not working anymore, the BA webpage only takes to Voucher only. Tried again at 19.14 and it worked email received. Requesting a British Airways refund can be overwhelming and time-consuming, whether through the online form or by contacting their customer support. CAA site almost as unhelpful for consumers as BAs and thanks a million, Just thought I would let you know that I actually got the money back on my credit card today. Thank you for your email. What happens if you try to repeat the process? Any chance someone could helps me, I am down with 10k worth in the booking for family holidays. Because of it, I have been refunded my 2500 today. Gordon and Margaret Minto accepted vouchers instead after their flights to the. https://travelingformiles.com/how-to-force-the-british-airways-website-to-offer-a-refund/. Once again they seem intent on sabotaging their once-good reputation. refund applied for and confirmation email received! Ms Barber has now joined a number of Facebook groups for people who have found themselves in a similar situation, and has been offering advice. At best this is deceptive, at worst its an outright scam to help the airline preserve cash. London Air Travel British Airways BA To Refund Unused Future Travel Vouchers. Of course this didnt happen and I received a voucher instead. Dear Customer Airlines are hit by staffing shortages and poorly trained employees who cannot properly and professional manage what . Has anyone actually received any money back from BA yet and if not how long is it expected to take? He said that could take up to 10 days for the taxes refund. It gives you the option to select the solution that best suits your business accounting needs. Its worth remembering that BA is canceling hundreds of flights per day so it may just be that the airline hasnt got around to canceling your flight(s) yet (my flight for the end of this month only got canceled yesterday) and that, given a bit more time, your entire itinerary will be canceled and youll be due a refund. Same thing. The steps that worked for me are: Enter the settings/javascript tab in chrome as shown in your tutorial. You can also follow him onTwitter,Facebook, andLinkedIn, or sign up for hisdaily newsletter. Im delighted things worked out for you its always good to hear of a victory for the customer , I was not willing to make an international call to British Airways and was able to find this page with my husbands help, and submit a claim online! It is not the bank advertisers responsibility or any other advertisers responsibility to ensure all posts and/or questions are answered. I made a complaint to their customer relations and after a month waiting thru answered they dont do anything about this. Thankfully this consumer had the patience and fortitude to file a case against British Airways and represent herself in court to keep costs low. After receiving a cancellation email, I called BA to request a refund. She later contacted the airline to demand a cash refund which they declined, claiming that once accepted, she has no valid claim to cash anymore. You can also call up British Airways customer services to discuss cancelling or amending a flight. Need urgent help. Basically they have completely removed the option to get a refund. If the airline keeps failing you the credit card company is your next callbut Id give it 6 working days just so you can tell the CC issuer that you gave the airline 2x the time it said it would take (but thats just what Id do if I was in your position). BA cancelled our flights and like you I was so frustrated when I got to the page about getting a flight voucher, when I actually wanted a refund. Money refunded. The guy was nice and helpful, and he confirmed that he doesnt see any refund request in their system. Thanks. Subscribe to Elliott Confidential, our email newsletter. I dont think Ill ever be booking with BA again after this shady business. Our flight due April 8 was canceled on March 18. In fact, we can also collect evidence on your behalf and reach out to the merchant. Any unused Future Travel Vouchers will now be automatically refunded by BA. Traveling For Miles has partnered with CardRatings for our coverage of credit card products. She argued that it rendered the vouchers useless because she could not travel where she had originally intended. Plenty of people with the same story had previously gone through CEDR Dispute Resolution in the UK or their national enforcement bodies and ombudsmen, where British Airways also lost their case. You can also use DoNotPay to request refunds/chargebacks for different companies. It worked for my first flight that got cancelled, did it yesterday. Who could blame you! Thank you a lot! , Thats very good news congrats for getting your cash back . Also, I dont have a BA account and log-in, just the booking reference (so can access my return flight, only the outward portion of which has been cancelled so far, via Manage Booking), so cant log into a BA account as per very first step of instructions. Of late, it has []. But what are these policies and how do I ask for a refund request from British Airways? I will share my story here below, which may help those who are still waiting for a refund: 1-Beginning of March, BA decided to cancel our flight. Hi there and plenty of good reading above. Rebook to travel on an alternative flight departing on the same date as your original flight (subject to availability, no extra charge). rules, DoNotPay will automatically fax the request to your bank and send the letter with codes for Visa and Mastercard. https://www.britishairways.com/travel/customerportal/inet//en_gb#/customer-service-portal#pageTitle. That way, youll have more time to connect. My return flights from Abu Dhabi to London were cancelled. pure scum. British Airways Customer Service. (and Ill take the thanks on behalf of Antonio who figured this all out). If you want to avoid hours on hold waiting to talk to a customer service agent, we have a solution for you. What am I doing wrong? I did the same an accidentally accepted the voucher. Scroll down to find the Chargeback Instantly option, Type in info about your bank and payment method, Enter British Airways as the merchant name. Fingers crossed. It keeps telling me I am missing the title field. Go back to the British Airways webpage tab and, where youre asked if youre a passenger on the canceled flight, An error page is generated which asks you to enter a valid email address ignore this error. I fell into the voucher trap as well, this is ridiculous, there should be a class action suit against BA for doing this. If you have a cash booking that has not yet been canceled by the airline you are not in a position to get a cash refund. If I can get more people their refunds.I think that is the ideal outcome, she said. Sit back and relax while we do the work. The case was heard at Redditch Magistrates Court, Worcestershire, on 20 January, where Ms Barber was awarded the sum of 2,523.42 to cover flights, interest up to the date of judgment and costs. And certainly, their internal systems must reflect the fact that they canceled your flight. Having read the above comments, and thanks to everyone for sharing and helping, I decided to go down the call Gold Line route, ready to fess up to being a humble Blue if asked. If youre an ordinary person, who is not a legal professional, going up against someone like British Airways is scary and it is intimidating, she said. As already pointed out, they have changed the options to Cancel, which takes you to voucher page, or Rebook which I dont want. Call the BritishAirways Holidays 24-hour helpline. While British Airways - as well as Virgin Atlantic - refused to refund customers in Tier 4 areas for Christmas trips they could no longer take. This request process is where the problem lies. When expanded it provides a list of search options that will switch the search inputs to match the current selection. It most certainly does. When BA first started issuing vouchers in exchange for the value of flight tickets, these were known as Future Travel Vouchers. In one event in the fall of 2019, nearly 100 flights were more than 45 minutes late due to a "technical issue." In spring of 2017, the airline cancelled more than 400 flights in one day over a busy holiday weekend. The usual waiting period for BA refunds is one month because of the processing period and the time banks take to place the refund in your account. Although, note that if the total fees, taxes and surcharges are less than 35 British pounds ($39.77) for example on a Reward Flight Saver the cancellation fee would be the full amount of the fees, taxes and surcharges paid. Once payment has been made, we will email you to notify you of the payment. Heres hoping more people complain official ly about BA so some king of action can be taken. Use this form to log in to your account or to create an account for the British Airways executive club. Traveling For Miles and CardRatings may receive a commission from card issuers. The please contact us link just takes you to the FAQs and if you go there and click on the Cancel your booking and apply for a refund FAQ it doesnt provide you with any information at all. You can expect to be offered a rebooked or an alternative flight, travel voucher, etc. Are you 100% sure you are using a booking reference generated by BA and not one generated by a partner airline or travel agency? Thanks just did at least I now have a record of my application for a refund that is somewhere in BAs system. The airline said it canceled the flight because of operational constraints. British Airways sent me an email promising to do everything we can to get you where you need to be.. I got my email very quicklybut that was a few days ago. *sigh*. No refund till April 7. I am using same Ref number they provided on ticket, and my last name as well BUT still same error message. Her frustration began, she explained, when her preferred destination of Japan did not reopen its borders to visitors as quickly as other nations. Hope you have a lovely day ahead! I also suggest reminding them that the US Department of Transportation has issued an enforcement notice which compels them by law to offer cash refunds. Thank you for contacting British Airways. Booking Reference: RKD4JM. Read on to learn more about British Airways' refund policyand how DoNotPaycan easily help you get your refund. Fantastic! Please read this post if you have accepted a voucher but, in hindsight, realize that you were entitled to a refund. Choose the currency you used when paying for the ticket. Holiday Inn Sends Text Message Asking Tips For Staff? Under normal circumstances your refund will be processed within 7 working days of form submission, but please be aware that it may take up to two billing cycles before appearing on your credit card statement. The honest answer here is that I dont know for surebut I suspect that the answer is no. Hilton Honors Gold Fast Track Four Nights Within 90 Days (Status Valid Through Early 2025), American Airlines Buy AAdvantage Miles Up To 45% Off Sale Through March 3, 2023, Lufthansa Unveils New Allegris Double First Class & Business Class Suite Plus Products, Aegean Miles+Bonus Domestic Award Ticket Sale For Travel March 1 31, 2023 (Book By March 1), Hyatt Award Category Changes March 28, 2023, Airfare of the Day -Business Class- DELTA New York to London from $2,277, Air France-KLM March Promo Awards For Travel Through August 31, 2023, UK Customer Wins Court Case Against British Airways Over Refund Voucher For Cancelled Flight. You will receive an email confirming your cancellation and refund details. I will check the T&Cs to see if there is any indication how long this process takes. He also publishes theElliott Report, a news site for consumers, andElliott Confidential, a critically acclaimed newsletter about customer service. Same thing. Many Future Travel Vouchers were automatically converted by BA into eVouchers which can be used online. All I want is a guarantee from BA that when the restrictions are lifted I can continue my journey at no cost to me but I cant get those assurances by accepting a voucher. Find many great new & used options and get the best deals for British Airways Boeing 767 Issue 5 Safety Card at the best online prices at eBay! 1. I hope it went through ok, no email as yet but took a screen shot of the page. You can either request a travel voucher (easy to do via the British Airways website) or you can wait and hope BA cancels your flight and then follow the steps above. Read and agree to the terms and conditions. British Airways is currently breaking up low value Future Travel Vouchers and returning the cash and Avios directly to bookers, in an attempt to reduce pressure on the call centres. CEDR is an independent dispute resolution provider, which is certified by the Civil Aviation Authority. Seems blocked just takes you to the travel voucher page now. [] the functionality to request refunds for cancelled flights from its website back in March and, even though weve seen some clever workarounds, a phone call has long been the only guaranteed way to request a refund that has a chance of being []. You can do so by dialing +1-877-767-7970. So now I cant get my money back and Im stuck with a voucher I cant even use. further to my post on June 15th, instead of having to wait 4 5 weeks for my refund it arrived within 4 5 days. If you didnt purchase your ticket directly from British Airways but a third-party or travel agency, youll have to talk to that agency regarding the refund. This form can only be used to refund flights in the booking which have not been flown and for which the terms and conditions allow, and for all passengers in the booking. taxes) to the original form of payment. If you book your car, hotel, transfer, or anything else together with your plane ticket and the flight gets canceled, you can claim the refund. This option has been turned off by BA so teh work around does not now work. Not working for me. I followed these instructions today but when I click the Cancel Booking button it takes me to a Future Travel Voucher Application form to be filled out (which I havent done!). A new settings page will now have opened (. If your flight gets canceled, you can rebook it for free. British Airways can't keep your money under any . My advice is to just keep trying, it does work sometimes. Is that the cause of my failure? Do you know why it takes so long to loading?? The airline agreed to issue a full refund. If CEDR take on your complaint, well withdraw any previous offer of settlement weve made. You can get your refund on your own by contacting their customer support or by filling out an online form. I am left with no alternative but to ask my bank to do a chargeback (which they may refuse to do), approach the CAA, or pursue a claim through the Small Claims Court. Above guide is not working now becuase BA changed browser little bit. I called the US toll-free number (877-767-7970) at about 3pm US Pacific (2300 UTC), spoke to an agent in New Dehli, and got a full refund started it took about 6 minutes on the phone, including waiting for the confirmation to arrive in my mail. I am out of pocket by over 700 with little prospect of getting any of this money back. Refund that is the ideal outcome, she said the option to select the solution best. My 2500 today same Ref number they provided on ticket, and my last name as well but still error! 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